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Added 12 mins ago
BG
Auto Body Detailer (Mississauga-East)
Boyd Group Services
Mississauga, ON
- Full-time
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Added 12 mins ago
BG
Auto Body Detailer (32nd St)
Boyd Group Services
Winnipeg, MB
- Full-time
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Added 12 mins ago
BG
Auto Body Detailer (Mississauga-North)
Boyd Group Services
Mississauga, ON
- Full-time
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Added 12 mins ago
BG
Auto Body Parts Coordinator (Ottawa-East)
Boyd Group Services
Ottawa, ON
- Full-time
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Added 12 mins ago
B
Customer Service Represetative
BMO
Sioux Lookout, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 12 mins ago
KR
Solar Lead Generation Specialist - Costco
Kuby Renewable Energy
Kelowna, BC
- Contract
Previous experience in sales, retail, customer service, or lead generation is an asset but not required
Added 12 mins ago
KR
Solar Lead Generation Specialist - Costco
Kuby Renewable Energy
Edmonton, AB
- Contract
Previous experience in sales, retail, customer service, or lead generation is an asset but not required
Added 12 mins ago
AB
gestionnaire de la remise en marché des véhicules | Remarketing Manager
Avis Budget Group
Dorval, QC
- Full-time
· Un sens du service à la clientèle; la capacité de gagner la crédibilité et la confiance d'une clientèle diversifiée.
Added 12 mins ago
Retail Store Ambassador
Cozey
Vancouver, BC
…Associate, you will be responsible for providing excellent customer service by understanding customer’s needs, furniture and design advice, and maintaining the store's visual merchandising,…
Added 12 mins ago
M
Assistant Manager, Business Support – Canada Contact Centre, Bank & Affinity
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
…Operations. You will turn operational data, global analytics and customer feedback into clear insights, support complex escalations, and help identify opportunities that make service…
Added 12 mins ago
EM
RMA Coordinator
Evertz Microsystems Limited
Burlington, ON
- Contract
We are seeking a detail-oriented and customer-focused professional to join our team in a key support role. This position is responsible for managing customer return requests initiated by…
Added 12 mins ago
CC
Yuk Yuk's Sound Technician
Century Casinos Inc
Edmonton, AB
- Part-time
Professional interaction with other departments.
Added 12 mins ago
ES
Community Support Worker II (CSWII-49B.26.03)
Excel Society
AB · Edmonton, AB
- Part-time
Performing other administrative duties such as weekly confirmations, order money, end of the month client service updates, send in occupancy reports, and any other assigned tasks.
Added 12 mins ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Ottawa, ON
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit
Added 27 mins ago
Account Director, Clinical Studies
AXON
Toronto, ON
Are you a healthcare communications professional who enjoys building client relationships, developing teams and turning complex challenges into clear, practical strategies?
Added 27 mins ago
Claims Assistant
Munich Re
Toronto, ON
Chartered Insurance Professional (CIP) designation or progression towards the designation is not required, but preferred.
Added 27 mins ago
Sales Associate
EssilorLuxottica Group
Brampton, ON
1+ years experience in retail or customer service
Added 27 mins ago
S
Customer Experience Associate, Casual Part time, Westgate Plaza, Saskatoon
Scotiabank
Saskatoon, SK
- Part-time
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 27 mins ago
GC
Dealer (Part-time) - Port Perry
Great Canadian Entertainment
Port Perry, ON
- Part-time
One (1) or more years or a combination of equivalent working experience in a highly customer service oriented role or entertainment type setting
Added 27 mins ago
NC
Client Manager, Personal Insurance
NFP Corp
Hamilton, ON · London, ON · Markdale, ON · Markham, ON · Mississauga, ON · Oshawa, ON · Ottawa, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
Added 27 mins ago
RM
Administrative Services Representative
Regional Municipality of Peel
Mississauga, ON
- Other
…hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are…
Added 27 mins ago
RM
Supervisor Immunization Services Non Clinical
Regional Municipality of Peel
Canada
- Other
Lead with Purpose: Supervise and motivate a team of coordinators, fostering a culture of collaboration, respect, customer service and high performance. Working alongside Clinical…
Added 27 mins ago
E
Business Continuity Specialist
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
…business disruptions categories, including emergency response, service recovery, business continuity, and crisis…
Added 27 mins ago
Nurse Case Manager
Bayshore
Mississauga, ON
Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders.
Added 27 mins ago
Project Management Office (PMO), Financial Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Bachelor’s degree or professional certification, and 2+ years experience in Finance and/or Accounting

CAA Club Group

Total Loss Adjuster

Thornhill, ON, L3T 7P9, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

Manage the end-to-end claims lifecycle for automobile and third-party automobile claims, with a specialized focus on total loss, fire, and theft claims.
Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third party claimants, adjusters and vendors
Evaluate liability, salvage and subrogation exposure and potential
Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
Maintain adequate reserves based on exposure and authority level

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

What You Have

Post-secondary education completion
1-5 years prior claims handling experience coupled with 2-3 years customer service experience
Completion of, or active pursuit of, a Chartered Insurance Professional (CIP) designation is considered a strong asset
Excellent communication skills both written and oral
Excellent organizational skills
Superior customer service and interpersonal skills

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Manage automobile and third-party automobile claims from initial investigation through resolution, with a focus on total loss, fire, and theft claims. Coordinate with claimants, appraisers, repair shops, adjusters, and vendors while evaluating liability, salvage, subrogation, loss type, and reserves.

Requirements

Candidates need post-secondary education, 1–5 years of claims-handling experience, and 2–3 years of customer service experience. Strong communication, organizational, customer service, and interpersonal skills are required; completion of or active pursuit of a Chartered Insurance Professional designation is an asset.

Skills

Claims Handling
Automobile Claims
Total Loss Claims
Fire And Theft Claims
Claim Investigation
Negotiation
Liability Assessment
Salvage Evaluation
Subrogation Assessment
Loss Analysis
Reserve Management
Customer Service
Written Communication
Oral Communication
Organization
Interpersonal Skills

Benefits

Holistic Wellness Program
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Pay
Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Property And Casualty Insurance
Automobile Claims
Third-Party Claims
Total Loss
Fire Claims
Theft Claims
Claims Lifecycle
Claim Investigation
Appraisers
Body Shops
Third-Party Claimants
Vendors
Liability
Salvage
Subrogation
Loss Analysis
Reserves
Claims Handling
Customer Service
Chartered Insurance Professional
CIP

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