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Added 14 mins ago
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Sourcing Associate, Human Resources Category
BMO
Toronto, ON · YNG
- Full-time
…Benefits, Recruitment, Relocation and Training, the Sourcing Associate leads sourcing activities and negotiations, acts as a trusted advisor to stakeholders on project deliverables,…
Added 14 mins ago
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Associate, Commercial Banking (Public Sector Group)
BMO
Toronto, ON · FCP
- Full-time
The Associate, Public Sector is a unique career opportunity in commercial banking to work on large complex transactions with a high performing team while serving large public sector…
Added 14 mins ago
Senior Customer Experience Associate - Rockland, On (15h/week)
Scotiabank
Clarence-Rockland, ON · Rockland, ON
Added 14 mins ago
HI
Administrative Associate
HUB International
Edmonton, AB
- Full-time
As an Administrative Associate, you will be the first point of contact for everyone who walks through our doors or calls our office. This is a role for someone who takes pride in keeping…
Added 29 mins ago
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Manager, Investor Services
SS&C Technologies
Toronto, ON
- Full-time
Managing daily responsibilities of Associate and Senior Associates, Associate Managers including involvement in their development and performance.
Added 29 mins ago
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Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Managing daily responsibilities of Associate and Senior Associates, Associate Managers including involvement in their development and performance.
Added 29 mins ago
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Personal Banking Associate
BMO
Burnaby, BC
- Full-time
Added 29 mins ago
Financial Service Representative
Money Mart
Waterloo, ON
Added 29 mins ago
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Senior Associate Director, Fund Accounting
MUFG Investor Services
Halifax, NS
- Full-time
Post-secondary education/University Degree with a concentration in finance or accounting.
Added 44 mins ago
Customer Support Associate (PS)
British Columbia Lottery Corporation
Vancouver, BC
Added 58 mins ago
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Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 58 mins ago
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Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 58 mins ago
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Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset (Chinatown Branch)
TD
Vancouver, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 58 mins ago
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Personal Banking Associate Trainee - Korean Language Skills an Asset
TD
Vancouver, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 58 mins ago
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PIA Client Service Associate
TD
Markham, ON
- Full-time
…so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of…
Added 58 mins ago
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Customer Experience Associate
TD
Vancouver, BC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 58 mins ago
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Associate Financial Advisor
CIBC
Port Elgin, ON
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 58 mins ago
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Client Engagement Associate [Hourly]
CIBC
Olds, AB
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 59 mins ago
TU
Director, Hospitality Services (Hospitality Services)
Trent University
Peterborough, ON
- $128,095 to $142,327 CAD / year
- Full-time
Reporting to the Associate Vice-President, Housing & Hospitality, the Director provides strategic leadership, operational oversight, and integrated management of contracted and…
Added 59 mins ago
SD
Bilingual Compliance Law Clerk
Sym-Tech Dealer Services
Richmond Hill, ON
- $78,000 to $82,000 CAD / year
- Full-time
Celebrating 55 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for…
Added 1 hour ago
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(CAN) Asset Protection Operations Team Associate
Walmart
ON
- Part-time
An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate coordinates and…
Added 1 hour ago
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Associate, Commercial Credit, Commercial Finance Group (CFG)
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Associate, CFG Credit is responsible for supporting the underwriting team in document fulfillment from receipt of deal through to the funding stages by acting as a liaison between…
Added 1 hour ago
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Financial Services Lawyer
ZSA Canada
Calgary, AB
- Full-time
Our client, a leading national law firm is seeking a mid-level associate to join its top-tier Financial Services group. The successful candidate will work on sophisticated lender and…
Added 1 hour ago
CD
Account Associate
Cellntell Distribution Inc
Mississauga, ON
- Full-time
Role Description: The Account Associate is a full-time, on-site role based in Mississauga, ON. This position is responsible for managing bank transactions, banking wires, and accounts by…
Added 1 hour ago
Customer Experience Associate - Plaza Langelier, Montreal QC (30H/Week Temporary)
Scotiabank
QC · Saint-Leonard, QC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…

CAA Club Group

Total Loss Adjuster

Thornhill, ON, L3T 7P9, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

Manage the end-to-end claims lifecycle for automobile and third-party automobile claims, with a specialized focus on total loss, fire, and theft claims.
Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third party claimants, adjusters and vendors
Evaluate liability, salvage and subrogation exposure and potential
Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
Maintain adequate reserves based on exposure and authority level

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

What You Have

Post-secondary education completion
1-5 years prior claims handling experience coupled with 2-3 years customer service experience
Completion of, or active pursuit of, a Chartered Insurance Professional (CIP) designation is considered a strong asset
Excellent communication skills both written and oral
Excellent organizational skills
Superior customer service and interpersonal skills

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

Manage automobile and third-party automobile claims from initial investigation through resolution, with a focus on total loss, fire, and theft claims. Coordinate with claimants, appraisers, repair shops, adjusters, and vendors while evaluating liability, salvage, subrogation, loss type, and reserves.

Requirements

Candidates need post-secondary education, 1–5 years of claims-handling experience, and 2–3 years of customer service experience. Strong communication, organizational, customer service, and interpersonal skills are required; completion of or active pursuit of a Chartered Insurance Professional designation is an asset.

Skills

Claims Handling
Automobile Claims
Total Loss Claims
Fire And Theft Claims
Claim Investigation
Negotiation
Liability Assessment
Salvage Evaluation
Subrogation Assessment
Loss Analysis
Reserve Management
Customer Service
Written Communication
Oral Communication
Organization
Interpersonal Skills

Benefits

Holistic Wellness Program
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Pay
Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Property And Casualty Insurance
Automobile Claims
Third-Party Claims
Total Loss
Fire Claims
Theft Claims
Claims Lifecycle
Claim Investigation
Appraisers
Body Shops
Third-Party Claimants
Vendors
Liability
Salvage
Subrogation
Loss Analysis
Reserves
Claims Handling
Customer Service
Chartered Insurance Professional
CIP

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