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Added 9 mins ago
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CAA Niagara Talent Management Team

FT Contract - Member Services Representative

Niagara Falls, ON, Canada

Pay: The hourly wage for this role is $19.74.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

Location: Niagara Region, ON
Status: Full-Time Contract, On-Site

This posting is to fill an existing vacancy.

About the Role

This isn’t your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara - the first and lasting impression for our members, whether they walk through our doors or call us on the phone.

This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats - from sales advisor and customer support specialist to travel insurance consultant - all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout.

The hourly wage for this role is $19.74.

Key Responsibilities

Represent CAA Niagara with professionalism and pride as a brand ambassador.
Deliver exceptional customer service in person and over the phone, building trust and loyalty with members.
Assist members with a variety of services, including membership, insurance, travel programs, and savings initiatives.
Flexibly move between tasks, roles, and locations based on daily operational needs.
Provide accurate, helpful, and timely information to ensure every member leaves with value.

Qualifications & Skills

Passionate about providing exceptional customer service
Tech-savvy, with proficiency in Microsoft applications and other digital tools
Excellent communication skills, strong multitasking abilities, and attention to detail
Outgoing, dependable, flexible, and eager to learn
Able to thrive in a busy, fast-changing work environment
Availability to work flexible hours, including days, evenings, and weekends

Education & Experience

Secondary School Diploma preferred
Experience in customer service, sales, or related roles
Previous experience in a multi-tasking or fast-paced environment considered an asset

Working Conditions

Standard office environment with frequent computer use and digital systems
Occasional work outside regular business hours may be required to meet operational or business needs

What’s In It For You

Growth, training, and development opportunities
Wellness and Green Living Reimbursement Program
Participation in the Give Where You Live community program

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

Pre-screening call
In-person interview
Background check
Offer

CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.

CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

Apply About employer

More about this job

Responsibilities

The Member Services Representative acts as the face of CAA Niagara, providing exceptional customer service in person and over the phone. They are responsible for assisting members with membership, insurance, travel programs, and savings initiatives while maintaining a professional brand image.

Requirements

Candidates should have a Secondary School Diploma and experience in customer service or sales. Proficiency in Microsoft applications and the ability to thrive in a fast-paced, multitasking environment are essential.

Skills

Customer service
Sales
Communication
Multitasking
Attention to detail
Microsoft applications
Digital tools
Problem solving
Adaptability
Time management

Benefits

Growth, training, and development opportunities
Wellness and Green Living Reimbursement Program
Give Where You Live community program

Visa sponsorship

Not detected in the job text

Keywords

Member Services
Customer Support
Sales Advisor
Travel Insurance
Brand Ambassador
Membership Services
Roadside Assistance
Insurance Coverage
Microsoft Office
Digital Systems
Community Engagement
Retail
Administrative

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