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Added 26 mins ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
Calgary, AB
- Full-time
Territory Sales Representative with Leaf Filter
Added 26 mins ago
IF
Diesel Apprentice - Technician II
Impact Fulfillment Services
Dartmouth, NS
- Full-time
Added 26 mins ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
The Vehicles Sales Manager CN implements: marketing, sales and customer satisfaction initiative to increase retails sales productivity. Through development of a strong retail network, the…
Added 26 mins ago
IF
Rental Account Manager
Impact Fulfillment Services
Toronto, ON · Etobicoke, ON
- Full-time
…outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development Manager roles in our Lease…
Added 26 mins ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
West Kelowna, BC
- Full-time
Territory Sales Representative with Leaf Filter
Added 26 mins ago
PF
Delivery Driver
Performance Food Group
Ottawa, ON
- Full-time
Performs count check of items and check customer invoices of products that have been loaded.
Added 26 mins ago
PF
Afternoon Warehouse Associate Replenisher
Performance Food Group
Milton, ON
- Full-time
Selecting product in accordance with customer orders and delivery sequence.
Added 26 mins ago
IF
Rental Account Manager
Impact Fulfillment Services
Concord, ON
- Full-time
…outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development Manager roles in our Lease…
Added 26 mins ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
Mississauga, ON
- Full-time
Territory Sales Representative with Leaf Filter
Added 26 mins ago
IF
Account Manager Combo BDM / CDM
Impact Fulfillment Services
Kitchener, ON
- Full-time
…profitability of current accounts as well as to develop profitable new customer business and meet or exceed assigned quotas for revenue and new accounts. The CDM Combo will have…
Added 26 mins ago
PF
Afternoon Warehouse Associate Full Case
Performance Food Group
Milton, ON
- Full-time
Retrieving product in accordance with printed customer orders and packing products.
Added 26 mins ago
HE
Customer Service Specialist
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 3 hours ago
SC
Cashier/Grocery Clerk
Safeway Canada
Terrace, BC
- Full-time
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 4 hours ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - Halifax Shopping Centre
Taymax Group
Halifax, NS
- Part-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 4 hours ago
NB
Banking Advisor
National Bank of Canada
Sorel-Tracy, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 5 hours ago
LA
Automotive Parts Representative
Lordco Auto Parts
Parksville, BC
- $19 to $25 CAD / hour
- Full-time
Provide exceptional customer service experience
Added 6 hours ago
GF
Representative, District Sales (Windsor)
Gordon Food Service
Windsor, ON
- Full-time
…development in an assigned territory. Focus on expanding existing customer relationships and securing new business by promoting Gordon Food Service products and value-added…
Added 7 hours ago
CC
Sales Representative
Crystal Clean Maintenance
NS · Halifax Central, Nova Scotia
- Full-time
Previous experience in sales, business development, B2B sales, commercial cleaning, or facility services is an asset.
Added 8 hours ago
IF
Rental Sales Associate
Impact Fulfillment Services
Montreal, QC
- Full-time
2 années d’expérience de travail dans un poste en ventes ou en commercialisation
Added 8 hours ago
DA
Customer Sales Representative (No Auto Experience Required)
Davis Auto Group
Okotoks, AB
- Full-time
Have you ever wanted to get into vehicle sales but didn’t know where to start? Are you a people-person with strong customer service skills, motivated by building a strong career for…
Added 8 hours ago
P
Customer Service /Inside Sales Representative | Service à la clientèle / Représentant des ventes internes
PLP
Montreal, QC
- Full-time
5+ Years of previous customer service experience an assetProficient in Microsoft 365, especially Word & Excel.Capability to interact professionally with customers and suppliers.Working…
Added 8 hours ago
C
Rogers Field Representative [Spectre Management]
CareerBeacon
Moncton, NB
- $49,400 to $72,800 CAD / year
- Full-time
Previous experience in sales or customer service is welcome, but not required
Added 9 hours ago
LQ
Field Service Representative
LM Quality Staffing Inc.
Toronto, ON
- Full-time
…calibrations and preventative maintenance duties, resolve first line customer service issues and accurately complete service reports in Toronto GTA and surrounding areas. You could also…
Added 10 hours ago
TA
Outside Sales Representative
The Acquisition Group
Sherwood Park, AB
- Full-time
Previous sales or customer service experience is an asset but not required.
Added 11 hours ago
BB
Représentant(e) des services techniques à domicile (Temps plein) / Field Technical Service Representative (Full Time)
Best Buy Canada
Saint-Bruno, QC
- Full-time
Create an amazing customer experience every time with your dedication to customer service and professionalism

CAA Niagara Talent Management Team

FT Contract Membership Retention Representative

Thorold, ON, Canada

The hourly wage range for this role is $19.00-$20.00.

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Job details

Pay: The hourly wage range for this role is $19.00-$20.00.
Experience: 2+ years of customer service experience
Posting language: English
Posted: Oct 7, 2026

Original job description

Who We Are

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

Membership Retention Representative

Location: Thorold, ON
Status: Full-Time Contract - 12 months

This posting is to fill an existing vacancy.

The hourly wage range for this role is $19.00-$20.00.

About the Role

The Membership Department is looking for positive, welcoming individuals who are energetic and motivated by working in a team environment and building relationships to join our team.

CAA Niagara is looking for a full-time Member Retention Representative (MRR) to join our team.

Reporting to the Membership department, the Retention Representative is a brand ambassador, through and through. They are a key relationship builder with new, current, and past members. Focused on interactions via telephone, the MRR is an expert on our products and services. The MRR excels at building relationships with our members and ensuring they receive the best in customer service.

The MRR is responsible for providing information to our members regarding membership renewals, the benefits of being a CAA Niagara member, and member account information. .

If you are ready to start your next journey, you've come to the right place.

Key Responsibilities

Contact Members to ensure the continuous active status of their Membership
Welcome calls to Members
Service calls to update payment information
Reminder calls to Members who have missed their renewal date
Process changes to Membership accounts including address, phone, and email, adding/deleting additional Members and updating payment information
Process Membership renewals and payments
Answer inbound calls for various business lines and queues
Inform Members about our Rewards Partners and the benefits of being a CAA Member
Perform other duties as assigned

Qualifications & Skills

Strong computer literary
Excellent interpersonal and communication skills
Ability to work under pressure and adaptable to change
Attention to detail including writing, grammar, and execution in brand voice/tone
Working knowledge of MS Office Products

Education & Experience

High School Diploma
2+ years of customer service experience

Working Conditions

Working in an office environment with frequent interruptions
Work outside regular business hours

What’s In It For You

100% employer-paid premiums for health, dental, vision, life, and travel insurance
Virtual healthcare and nurse navigation support
Defined Contribution Registered Pension Plan
Growth, training, and development opportunities
Give Where You Live program (community volunteer program)
Green and Wellness Reimbursement Program
Paid personal and vacation hours

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

Pre-screening call
In-person interview
Background and references
Offer

CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.

CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

Apply About employer

More about this job

Responsibilities

The Membership Retention Representative is responsible for contacting members to ensure continuous active status and processing membership renewals and account updates. They also provide information regarding membership benefits and rewards while answering inbound calls for various business lines.

Requirements

Candidates must have a high school diploma and at least two years of customer service experience. Strong computer literacy, excellent communication skills, and proficiency in MS Office products are required.

Skills

Customer service
Relationship building
Communication skills
Interpersonal skills
Computer literacy
Attention to detail
Writing
Grammar
Ms office products
Telephone communication
Problem solving
Adaptability

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Travel insurance
Virtual healthcare
Nurse navigation support
Growth, training, and development opportunities
Community volunteer program
Green and wellness reimbursement program
Paid personal hours
Paid vacation hours

Visa sponsorship

Not detected in the job text

Keywords

Membership retention
Customer service
Relationship management
Account management
Telephone support
Member services
Renewal processing
Ms office
Data entry
Communication
Brand ambassador
Office environment
Full-time contract
Insurance
Travel services
Roadside assistance

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