Full-Time Member Services Representative

Who We Are

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

Location: Niagara Region, ON
Status: Full-Time Permanent, On-Site

This posting is to fill an existing vacancy.

About the Role

This isn’t your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara - the first and lasting impression for our members, whether they walk through our doors or call us on the phone.

This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats - from sales advisor and customer support specialist to travel insurance consultant - all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout.

The hourly wage for this role is $19.74.

Key Responsibilities

• Represent CAA Niagara with professionalism and pride as a brand ambassador.
• Deliver exceptional customer service in person and over the phone, building trust and loyalty with members.
• Assist members with a variety of services, including membership, insurance, travel programs, and savings initiatives.
• Flexibly move between tasks, roles, and locations based on daily operational needs.
• Provide accurate, helpful, and timely information to ensure every member leaves with value.

Qualifications & Skills

• Passionate about providing exceptional customer service
• Tech-savvy, with proficiency in Microsoft applications and other digital tools
• Excellent communication skills, strong multitasking abilities, and attention to detail
• Outgoing, dependable, flexible, and eager to learn
• Able to thrive in a busy, fast-changing work environment
• Availability to work flexible hours, including days, evenings, and weekends

Education & Experience

• Secondary School Diploma preferred
• Experience in customer service, sales, or related roles
• Previous experience in a multi-tasking or fast-paced environment considered an asset

Working Conditions

• Standard office environment with frequent computer use and digital systems
• Occasional work outside regular business hours may be required to meet operational or business needs

What’s In It For You

• Growth, training, and development opportunities
• Wellness and Green Living Reimbursement Program
• Participation in the Give Where You Live community program

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

1. Pre-screening call
2. In-person interview
3. Background check
4. Offer

CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.

CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca  

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey