Design Consultant

DESIGN STUDIO CONSULTANT

Who We Are

After four decades of home building excellence, Cachet has earned a reputation as an award-winning developer and builder of master-planned communities across Southern Ontario. From the very beginning, our principles have been guided by a distinctive vision of how new homes should be crafted; a vision that combines innovative architecture, superior craftsmanship, exceptional quality features and finishes, and outstanding customer care. Since 1981, Cachet has developed and built thousands of new homes - and we remain committed to enriching the lives of families by building visionary communities they will be proud to call home.

What We Offer

Cachet is on a mission to be the most innovative community builder in Ontario. Joining our rapidly growing organization will give you the opportunity to work alongside us as we create the next generation of modern, complete communities throughout the Greater Golden Horseshoe.

The environment at Cachet is dynamic, engaging, rewarding, and team oriented. We strive to ensure Cachet is a great place to work for all our team members and are committed to building a best-in-class, values-driven organization that positively impacts the lives of our employees, customers, communities, and environment.

Your Role

Reporting to the Manager, Design Studio, the Design Studio Consultant will assist homeowners with interior selections while providing excellent customer service.

Responsibilities:

• Contact Homeowners to introduce and schedule the 2nd phase of the Design Studio Process: The Interior Selections Appointment
• Release calendar invitations and Homeowner Portal “Wish List” weblink. Track appointments in Design Studio Tracker.
• Review Agreement of Purchase & Sale, including Features & Finishes, to become familiar with the lot’s included finishes, model, elevation, sitings (if available) and floorplans.
• Communicate features, advantages and benefits associated with various options and identify opportunities to sell upgrades through effective questioning and listening skills.
• Communicate and facilitate any custom requests through the Design Studio Manager
• Prepare all final documentation including addendums, floorplans and layouts, waivers, and product specifications. Ensure paperwork is accurate, labelled appropriately and clear stated and distribute in a timely manner. Follow up with Homeowner and/or Head Office Team on any outstanding issues.
• Ensure all appliance specification and décor deposits are received on time and are kept up to date on file.
• Track individual file status and Homeowner interactions and/or feedback with Cachet Design Consultant Dashboard.
• Guide, educate and build strong relationships and rapport with the Homeowners
• Respond to any concerns or questions that arise from the homeowner, construction site or Homeowner Experience team and provide quick responses and effective solutions.
• Set up and maintain a pristine Design Studio
• Actively participate in touch-point meetings between Design Team;
• Represent the company in a professional and friendly manner and maintain and grow relations with Cachet Team members, Trade partners, and Purchasers.

What You Bring:

• Post-secondary education, preferably in Interior Design, Architectural Technology or related field.
• 3+ years of related experience
• Experience within the homebuilding industry is preferred
• Experience and understanding in reading architectural drawings
• Skills and experience in sales would be considered an asset
• Proficient in Microsoft Office including Excel, Word and Teams
• Experience with Microsoft Bookings is an asset
• Experience with Newstar is an asset
• Solid communication, interpersonal and customer service skills
• Superior organizational and time management skills
• Ability to work well within a team and independently
• Ability to work flexible hours

Cachet Homes is an equal opportunity employer and does not discriminate based on age, race, religion, gender, origin, disability, or any other status protected under Canadian law or ordinances. Equal access to programs, services, and employment is available to all people.

Cachet Homes is dedicated to providing a barrier-free workplace for all our team members and job applicants. If you require any accommodations throughout the recruitment process, please inform us when submitting your application, and we will take into account your accessibility needs due to a disability that respects your dignity and independence.