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Added 2 months ago
ES
Event Security Guard
Expandig Security Inc.
Burnaby, BC
- Part-time
Company Description Expandig Security Inc. provides on-site security services for commercial, residential, industrial, construction, and event-related properties. The company focuses on…
Added 3 months ago
FR
Concierge
FirstService Residential Canada
New Westminster, BC
- Part-time
As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that…
Added 2 months ago
CR
Concierge (Full-Time and Part-Time)
COGIR Real Estate
Kelowna, BC
- Full-time
- Part-time
Join Our Team as a Concierge at Valleywood Retirement Resort!
Added 2 months ago
C
Receptionist/Concierge
Chartwell
Toronto, ON · Etobicoke, ON
- Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 2 months ago
AT
Atlas Experience Cafe Associate
Atlas Tools & Machinery
Vaughan, ON
- Full-time
Smart Serve certification required (or willingness to obtain prior to start)
Added 2 months ago
RP
Concierge
Rhapsody Property Management Services
Toronto, ON
- Up to $19 CAD / hour
- Full-time
Welcoming residents and guests, answering Concierge phone line, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on resident portal,…
Added 2 months ago
M
Guest Experience Expert (FT)
Marriott
Toronto, ON
- Full-time
…department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their…
Added 2 months ago
Casual Security Guard
GardaWorld
Toronto, ON
Must have a G Licence · Must have a clean driver's abstract
Added 2 months ago
Security Guard, Mobile Operative
GardaWorld
Windsor, ON
First aid certification required
Added 2 months ago
Security Guard, Government Complex
GardaWorld
Brantford, ON
Ready to suit up as a Tactical Security Guard?
Added 2 months ago
OH
Doorperson (Full-time)
Omni Hotels & Resorts
Toronto, ON
- Full-time
Must have strong communication and interpersonal
Added 2 months ago
Government Setting Tactical Security guard
GardaWorld
Regina, SK
Ready to suit up as a CBSA Transportation Security Guard
Added 2 months ago
Camp Security Guard
GardaWorld
Fort McMurray, AB
As a Surveillance Security Guard, you will be the person spotting threats before they escalate in environments such as security operation centres, call centers, construction sites, parking…
Added 2 months ago
CS
Concierge (Full-Time and Part-Time)
Cogir Senior Living
Kelowna, BC · Valleywood
- Full-time
- Part-time
Join Our Team as a Concierge at Valleywood Retirement Resort!
Added 2 months ago
NR
Receptionist/Concierge
Norton Rose Fulbright
Toronto, ON
- Full-time
This is a highly visible, client-facing role that requires a full-time on-site presence in the Toronto office five days per week
Added 2 months ago
VS
Hybrid Concierge
Volunteer Success
Hamilton, ON
- Full-time
…present. Concierges are entrusted with building keys, alarm security codes to open/close the building and ensure safety for everyone in the…
Added 2 months ago
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Customer Service Representative-EN
CAE
Montreal, QC
- Full-time
Prepare, issue, and manage security badges and access credentials.
Added 2 months ago
Sutton - Room - Concierge Supervisor
Northland Properties
Revelstoke, BC
Must have proven leadership abilities including effective people management, training and performance management
Added 2 months ago
009 - Youth Success Coordinator
Métis Nation of Ontario
Thunder Bay, ON
…including those from other agencies and external contractors (e.g. concierge/security…
Added 2 months ago
C
Receptionist/Concierge
Chartwell
Sudbury, ON
- Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 2 months ago
Cargill Industrial Security Guard
GardaWorld
Calgary, AB · High River, AB
Available to work 12 hour shifts - days and nights shifts
Added 2 months ago
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Surveillance Security Guard- Part Time
GardaWorld
Fort Erie, ON · Thunder Bay, Onta
- Part-time
Ready to suit up as a Surveillance Security Guard
Added 2 months ago
C
Senior Business Risk Analyst
Crisis24
Montreal, QC
- Full-time
…management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent…
Added 2 months ago
FR
Security Concierge
FirstService Residential Canada
Aurora, ON
- Full-time
Must possess a valid Ontario Security License
Added 2 months ago
C
Customer Service Representative
CAE
Montreal, QC
- Full-time
Prepare, issue, and manage security badges and access credentials.

CAE

Customer Service Representative-EN

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years of work experience
Posting language: English
Posted: Aug 26, 2026

Original job description

Description

The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first point of contact for customers, ensuring a positive client experience while supporting administrative, registration, and operational activities.

This is a full-time, fully onsite position operating on a Thursday to Tuesday schedule.

Key Responsibilities Include

Provide exceptional customer service to internal and external customers.
Greet customers and visitors and manage front desk reception activities.
Operate and monitor the main telephone switchboard.
Manage customer check-in processes and verify required documentation.
Review, scan, and maintain regulatory and customer documentation.
Prepare, issue, and manage security badges and access credentials.
Support customer registrations within the Pelesys learning management system.
Verify course enrollments and coordinate with Account Executives to ensure customers are registered in the appropriate training programs.
Monitor and action customer inquiries received through the Client Services inbox.
Conduct customer outreach and follow-up communications in advance of scheduled training.
Process training payments and perform daily monitoring of COD (Cash on Delivery) activities.
Generate statistical and operational reports as required.
Assist with customer lounge services.
Support exam invigilation activities as required.
Prioritize and coordinate multiple customer requests in a fast-paced environment with frequent interruptions.
Work independently while collaborating with internal departments to ensure efficient customer service delivery.
Perform other related customer service and administrative duties as assigned.

Minimum Qualifications

Minimum 2 years of work experience
CEGEP DEC or equivalent education.
Bilingual in English and French, with strong verbal and written communication skills.
Intermediate proficiency with Microsoft Office applications, including Excel.
Strong attention to detail and accuracy when handling documentation and customer information.
Ability to manage multiple priorities and customer interactions simultaneously.
Demonstrated organizational skills and ability to work effectively with frequent interruptions.
Ability to work independently and exercise sound judgment when prioritizing tasks.
Eligibility to obtain and maintain Controlled Goods Program requirements, if applicable.

Preferred Qualifications

Minimum 2 years of relevant work experience in customer service, reception, administration, hospitality, or a related field.
Administrative or office administration education.
Experience working in an aviation, flight training, or aviation operations environment.
Additional language skills beyond English and French.
Experience in hotel, hospitality, concierge, or high-volume reception environments.

Benefits

We’ve designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:

Dynamic and collaborative team environment.
Stimulating work environment.
Culture where initiative is recognized and valued.
Opportunity to contribute to a variety of projects within a multidisciplinary team.
Attractive employee benefits.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available - contact your recruiter or email CAECarrieres-Careers@cae.com if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide professional front desk and client support services within a flight training environment, serving as the first point of contact for customers. Manage administrative tasks including registrations, documentation review, security credentials, and payment processing.

Requirements

Requires a minimum of 2 years of work experience and a CEGEP DEC or equivalent education. Candidates must be bilingual in English and French with intermediate proficiency in Microsoft Office.

Skills

Customer Service
Front Desk Reception
Administrative Support
Microsoft Office
Excel
Bilingual Communication
Documentation Management
Pelesys LMS
Payment Processing
Report Generation
Exam Invigilation
Organizational Skills
Time Management
Client Relations
Switchboard Operation
Security Badge Management

Benefits

Dynamic and collaborative team environment
Stimulating work environment
Culture where initiative is recognized and valued
Opportunity to contribute to a variety of projects
Attractive employee benefits

Visa sponsorship

Not detected in the job text

Keywords

Aviation
Flight Training
Customer Service
Reception
Pelesys
LMS
Microsoft Excel
Bilingual
Controlled Goods Program
Administrative Support
Hospitality
Client Services
Documentation
Security Badges
Aviation Operations

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Work requirements

Jobs in Canada