Customer service representative jobs in Canada

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Added 2 months ago
S
Customer Service Agent 2- PT-Bilingual-Cornwall- Cornwall- Bilingual 1
Serco
Hawkesbury, ON
- Part-time
Must hold a valid Ontario Class G driver’s licence
Added 2 months ago
AL
Bilingual Customer Service Representative
ARAG Legal Solutions Inc. (Canada)
Toronto, ON
- Full-time
Please note the location of this position must be based in the Greater Toronto Area
Added 2 months ago
C
Customer Service Representative-EN
CAE
Montreal, QC
- Full-time
The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first…
Added 2 months ago
L
Customer Service Representative (Casual) - Dryden
LCBO
Dryden, ON
- Part-time
As a Customer Service Representative, your role will include:
Added 2 months ago
CM
Bilingual Program Administration / Customer Service Representative
CMG Marketing
Toronto, ON
- Full-time
CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative…
Added 2 months ago
RA
Bilingual Customer Service Representative (EN/SP)
Recrute Action
ON · Toronto, Mississauga, Brampton, Ontario
- Contract
Hybrid work, with 3 days per week in the office
Added 2 months ago
SM
Customer Support Representative (October to February)
Stichting Mission on Wheels
Calgary, AB · Vaughan, ON
- $50,000 to $54,000 CAD / year
…across Canada and the USA, and we're looking for a knowledgeable Customer Support Representative to join our team. Whether a customer has a question about an order, a logistics hiccup, or…
Added 2 months ago
Customer Service Representative
Circle K
Hunter River, PE
Night shift premium
Added 2 months ago
KB
Customer Service Associate
Kent Building Supplies
Gander, NL
- Part-time
Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system
Added 2 months ago
S
Customer Service Agent (full-time)
SAIL
Terrebonne, QC
- Full-time
As a customer service agent, you are the first and last point of contact with our customers. Your main responsibility will be to become an ambassador to the SAIL’s mission and values:
Added 2 months ago
Customer Service Representative
U-Haul
Port Moody, BC
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 2 months ago
Overnight Customer Service Representative
Circle K
Saint John, NB
Night shift premium
Added 2 months ago
Customer Service Representative - Markham
Umicore
Markham, ON
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting…
Added 3 months ago
TT
Bilingual Customer Service Representative
TC Transcontinental
Aurora, ON
- Full-time
We are currently looking for a Bilingual Customer Service Representative to join our team. In this role, you will respond to phone and email inquiries regarding store level marketing and…
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
CR
APPLY NOW – Join the CRA as an English Essential SP03 Call Centre Agent in the Ontario Region.
Canada Revenue Agency - Agence du revenu du Canada
Kingston, ON
- Full-time
Added 5 months ago
PA
Customer Service Representative
PROVINCIAL AEROSPACE LTD
NL
- Part-time
The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment · Must possess exceptional customer service skills
Added 2 months ago
Overnight Customer Service Representative
Circle K
Dartmouth, NS
Night shift premium
Added 3 months ago
Customer Service Representative (Wetaskiwin, AB)
OTIP Group of Companies (OTIP, Orbit, Curo)
Wetaskiwin, AB
Provides quality service while adhering to customer service standards and keeps information confidential to protect operations.
Added 2 months ago
Customer Service Representative
U-Haul
Victoria, BC
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 2 months ago
GF
Customer Service Representative (Motivator) - Toronto Richmond and Bathurst
GoodLife Fitness
Toronto, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 2 months ago
Customer Service Representative
Circle K
Sydney Indian Reserve No. 28A, NS
Night shift premium
Added 2 months ago
Customer Service Representative
Circle K
Aulac, NB
Night shift premium
Added 2 months ago
Overnight Customer Service Representative
Circle K
Cap-Pelé, NB
Night shift premium
Added 2 months ago
CK
Overnight Customer Service Representative -ACT
Circle K
Fall River, NS
- Part-time
Night shift premium

CAE

Customer Service Representative-EN

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years of work experience
Posting language: English
Posted: Aug 26, 2026

Original job description

Description

The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first point of contact for customers, ensuring a positive client experience while supporting administrative, registration, and operational activities.

This is a full-time, fully onsite position operating on a Thursday to Tuesday schedule.

Key Responsibilities Include

Provide exceptional customer service to internal and external customers.
Greet customers and visitors and manage front desk reception activities.
Operate and monitor the main telephone switchboard.
Manage customer check-in processes and verify required documentation.
Review, scan, and maintain regulatory and customer documentation.
Prepare, issue, and manage security badges and access credentials.
Support customer registrations within the Pelesys learning management system.
Verify course enrollments and coordinate with Account Executives to ensure customers are registered in the appropriate training programs.
Monitor and action customer inquiries received through the Client Services inbox.
Conduct customer outreach and follow-up communications in advance of scheduled training.
Process training payments and perform daily monitoring of COD (Cash on Delivery) activities.
Generate statistical and operational reports as required.
Assist with customer lounge services.
Support exam invigilation activities as required.
Prioritize and coordinate multiple customer requests in a fast-paced environment with frequent interruptions.
Work independently while collaborating with internal departments to ensure efficient customer service delivery.
Perform other related customer service and administrative duties as assigned.

Minimum Qualifications

Minimum 2 years of work experience
CEGEP DEC or equivalent education.
Bilingual in English and French, with strong verbal and written communication skills.
Intermediate proficiency with Microsoft Office applications, including Excel.
Strong attention to detail and accuracy when handling documentation and customer information.
Ability to manage multiple priorities and customer interactions simultaneously.
Demonstrated organizational skills and ability to work effectively with frequent interruptions.
Ability to work independently and exercise sound judgment when prioritizing tasks.
Eligibility to obtain and maintain Controlled Goods Program requirements, if applicable.

Preferred Qualifications

Minimum 2 years of relevant work experience in customer service, reception, administration, hospitality, or a related field.
Administrative or office administration education.
Experience working in an aviation, flight training, or aviation operations environment.
Additional language skills beyond English and French.
Experience in hotel, hospitality, concierge, or high-volume reception environments.

Benefits

We’ve designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:

Dynamic and collaborative team environment.
Stimulating work environment.
Culture where initiative is recognized and valued.
Opportunity to contribute to a variety of projects within a multidisciplinary team.
Attractive employee benefits.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available - contact your recruiter or email CAECarrieres-Careers@cae.com if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide professional front desk and client support services within a flight training environment, serving as the first point of contact for customers. Manage administrative tasks including registrations, documentation review, security credentials, and payment processing.

Requirements

Requires a minimum of 2 years of work experience and a CEGEP DEC or equivalent education. Candidates must be bilingual in English and French with intermediate proficiency in Microsoft Office.

Skills

Customer Service
Front Desk Reception
Administrative Support
Microsoft Office
Excel
Bilingual Communication
Documentation Management
Pelesys LMS
Payment Processing
Report Generation
Exam Invigilation
Organizational Skills
Time Management
Client Relations
Switchboard Operation
Security Badge Management

Benefits

Dynamic and collaborative team environment
Stimulating work environment
Culture where initiative is recognized and valued
Opportunity to contribute to a variety of projects
Attractive employee benefits

Visa sponsorship

Not detected in the job text

Keywords

Aviation
Flight Training
Customer Service
Reception
Pelesys
LMS
Microsoft Excel
Bilingual
Controlled Goods Program
Administrative Support
Hospitality
Client Services
Documentation
Security Badges
Aviation Operations

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Customer service representative jobs in Canada

Customer Service Agent 2- PT-Bilingual-Cornwall- Cornwall- Bilingual 1

Bilingual Customer Service Representative