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Added 20 mins ago
FH
Registered Nurse/Registered Psychiatric Nurse - Fellburn Care Centre
Fraser Health
Burnaby, BC
- Part-time
Communicates resident/client assessments and changes to Physicians, Resident/Client Care Coordinator, and the interdisciplinary team. Participates in care planning supporting decision…
Added 20 mins ago
FH
Registered Nurse, Medicine - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
…psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology, and…
Added 20 mins ago
NS
Customer Planner - eScope
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NS · Sackville, Nova Scotia
- Full-time
Reporting to the Planning Coordinator Supervisor, you will be responsible for making effective decisions surrounding customer driven work requests. This involves developing effective…
Added 3 hours ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Candidates teaching in the BScN program must have a minimum BScN degree; a Masters degree in Nursing is preferred.
Added 4 hours ago
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St. Paul, AB
- Part-time
For more information, contact , Division Counselling & Communications Coordinator, at 780-645-3323.
Added 4 hours ago
SD
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Coquitlam, BC
- Full-time
The School Meals Coordinator reports to the Chef Instructor/Principal, liaises with the school administrator, and is responsible for the effective delivery for our School Meals Program.
Added 5 hours ago
AH
Registered Nurse - Transition Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative Care. Many experienced…
Added 5 hours ago
AH
Licensed Practical Nurse
Alberta Health Services
Leduc, AB
- Part-time
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Added 6 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…production team. They will produce and stage all elements of a program, oversee show staff, forge positive relationships with client and verify final billing. The Event Producer is…
Added 7 hours ago
Conference and Events Coordinator
University of Saskatchewan
Saskatoon, SK
The conference and events coordinator provides administrative and coordination support for secretariat services delivered under contract with the Canadian Association for University…
Added 7 hours ago
UO
Program Administrator, Clinical Skills
University of Victoria
Victoria, BC
- Full-time
The Program Administrator is primarily located at the Clinical Academic Campus Royal Jubilee Hospital site. The position reports to the Curriculum Manager, Year 1 & 2, and works…
Added 7 hours ago
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RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Incident Response (CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and…
Added 7 hours ago
TC
Parts & Service Coordinator
Toromont Cat
Halifax, NS
- Full-time
As a key member of the Service team, the Parts & Service Coordinator plays a critical role in keeping equipment running, technicians supported, and customers informed while also…
Added 8 hours ago
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Coordinator – Building Maintenance
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- Full-time
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Added 9 hours ago
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Maintenance Coordinator - Full Time
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Added 11 hours ago
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Social Media Assistant Volunteer - Gianna Centre
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Catholic Social Service's Gianna Centre program is currently looking for Social Media Assistant Volunteer.
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As an Events Coordinator you will have the opportunity to gain hands on marketing and events experience designing and producing events and conferences for top Global clients such as Rogers,…
Added 11 hours ago
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Aanikoobijiganag: Thunder Bay Beading Symposium Project Coordinator
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…Aanikoobijiganag Beading Symposium CoDirector Committee, the Project Coordinator provides key logistical, operational, and administrative support for the Beading Symposium. The tentative…
Added 11 hours ago
WC
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Wiseworth Canada Industries Ltd.
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We're looking for a friendly, organized, and customer-focused Service Coordinator to join our Lower Mainland service team, based at our head office in Surrey, BC.
Added 12 hours ago
C9
Mobile Studio Assistant
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Guelph, ON
- Full-time
CFRU 93.3FM (Guelph, Ontario) is seeking one individual who will primarily work with the Volunteer and Mobile Studio Coordinator (VMSC) and other CFRU staff members to plan, implement, and…
Added 13 hours ago
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GWS Internal Wholesaler - Retail
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Toronto, ON · Waterloo, ON · Vancouver, BC
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…building ideas. Working with an External Wholesaler and Territory Coordinator, you will be accountable for sales growth and relationship management within a defined…
Added 13 hours ago
CH
Registered Nurse - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…
Added 13 hours ago
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Caesarstone

Account Coordinator (French & English)

Vaughan, ON, Canada

Salary: $50,000 - $60,000 · Full-time

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Job details

Pay: Salary: $50,000 - $60,000
Job type: Full-time
Experience: Minimum 3 years related experience, familiarity with the functional business environment.
Posting language: English
Posted: Oct 23, 2026

Original job description

SUMMARY

The Caesarstone Managed Program Account Coordinator will oversee a subset of affiliated retail customers and the related fabricators sub-contracted by Caesarstone to provide administrative and customer service support to those retail customers and fabricators. This is a day-to-day hybrid customer service, administrative support and data entry role to ensure smooth sales procedures.

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Bilingual French & English - REQUIRED
Shift: Monday - Friday
Location: Concord, ON
Salary: $50,000 - $60,000

PRIMARY RESPONSIBILITIES

Represent Caesarstone in a professional manner through interaction with retailers, customers, and fabricators.
Liaise with retailers, customers and fabricators.
Ensure data imported into systems (Portal and Oracle) is complete and accurate.
Coordinate slab shipments to Managed Program fabricators.
Manage the project from beginning to end including fabricators job status and customer inquiries.
Manage fabricator KPIs including timeline, and customer satisfaction score.
Facilitate fabricator trainings to set program expectations and ensure proper online portal usage
Field warranty inquiries and follow through for resolution.
Monitor Managed Program stores’ AR aging reports to ensure funds are collected in accordance with established payment terms.
Monitor fabricators’ AP reports to ensure funds are paid in accordance with established payment terms.
Monitor material usage and facilitate waste reduction to achieve targets.
Manage any concerns surrounding the custom countertop process including deescalating complaints from retailers and fabricators, identifying the appropriate corrective action, and seeing through resolution to customer satisfaction. This will entail occasional interaction with the homeowner / end user.
Ensure consignment inventories are fully stocked, reported inventory counts are accurate, and replenishment shipments are timely.
Where applicable escalate issues to maintain high levels of customer satisfaction.
Occasional travel to affiliated retailer customers for employee training sessions.
This is a diverse role with ever-evolving responsibilities, requiring a willingness to take on new, challenging tasks as they arise.
Serve as a on-site point of contact by supporting showroom coverage, welcoming and engaging clients, providing product and material guidance, and collaborating with Sales Representatives to deliver a high-quality showroom experience.

CS Connect Support

Demonstrate comprehensive knowledge of the CS Connect program, including program concepts, processes, and portal operations.
Assess internal and external partners’ understanding and adherence to CS Connect SOPs and coordinate training or refresher sessions as required.
Provide timely backend Salesforce troubleshooting and support to address incoming CS Connect requests and resolve system-related issues.
Monitor CS Connect project timelines and job status through regular report reviews and ongoing liaison with clients and program partners to support the timely completion of projects.
Support the Compliance department in monitoring and enforcing established business compliance requirements.
Process CS Connect jobs through Caesarstone Showrooms, including preparing quotes, converting and processing jobs, processing payments, and communicating directly with relevant stakeholders throughout the project lifecycle.

Qualico

Manage the day to day processing of Qualico orders received through the Qualico email inbox.
Review Purchase Orders and applicable quotes from Qualico and Keystone to confirm that pricing and order details are accurate before proceeding with order creation.
Ensure completed Qualico orders are accurately processed and flow through to Oracle.
Maintain accurate and organized order documentation throughout the order-processing lifecycle.
Communicate with Qualico and the applicable fabricator, including Keystone, as required to resolve order discrepancies and support accurate processing.
Maintain familiarity with the Qualico builder accounts and established order processing procedures.

Requirements

QUALIFICATIONS

Fluency in French, both written and verbal, is required.
Excellent communication skills, both written and verbal, with a problem-solving attitude.
Detail oriented with strong organizational skills.
Time-management skills, able to multitask and prioritize numerous concurrent tasks.
Customer service experience.
Excellent computer skills (MS Office in particular).
Ability to both cooperate well as a team member and function efficiently on individual work.
Minimum 3 years related experience, familiarity with the functional business environment.
Post-secondary education an asset.
Able to read simple floor plans and complete simple math calculations

WORKING CONDITIONS

Manual dexterity required to use desktop computer and peripherals.
Occasional travel within Canada may be required.
Repetitive work
Overtime may be required
Lifting or moving up to 10lbs may be required.
Working conditions are typical for an office and showroom environment and require on-site presence to support showroom operations, internal collaboration, and in-person client engagement.

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We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.

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More about this job

Responsibilities

The Account Coordinator manages administrative and customer service support for retail customers and fabricators, ensuring smooth sales procedures and accurate data entry. They also oversee project timelines, monitor KPIs, and provide on-site showroom support to ensure high-quality client engagement.

Requirements

Candidates must be fluent in both French and English and possess at least 3 years of related experience in a business environment. Strong organizational, communication, and computer skills are required, along with the ability to multitask and work effectively both independently and as part of a team.

Skills

Bilingual French and English
Customer Service
Administrative Support
Data Entry
Oracle
Salesforce
Project Management
KPI Management
Inventory Management
Problem Solving
Communication Skills
Time Management
MS Office
Order Processing
Floor Plan Reading
Mathematical Calculations

Visa sponsorship

Not detected in the job text

Keywords

Account Coordinator
Customer Service
Administrative Support
Data Entry
Oracle
Salesforce
Bilingual
French
English
Retail
Fabricators
Inventory Management
KPIs
Project Management
Showroom Operations
Order Processing
Compliance
Warranty Inquiries
MS Office
Floor Plans
Supply Chain
Account Management
Client Engagement
Reporting
Documentation

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