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Added 10 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NT · Northwest Territories, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 24 mins ago
Specialist, Procurement Intel CSO Projects
Hays
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
Our client is a global mining company dedicated to safely producing nickel, copper, cobalt, and platinum group metals - critical resources powering the world’s energy transition.
Added 24 mins ago
Service Coordinator, 12-month term
People Corporation
Winnipeg, MB
Full-time
Working closely with Account Managers, plan administrators, insurance carriers, and service providers, the incumbent will help coordinate plan administration activities, resolve member…
Added 26 mins ago
Estates Specialist, Operations
Olympia Financial Group Inc
Calgary, AB
Full-time
The Estates Specialist is a proactive self-starter, and subject matter expert on team policies, procedures, service standards, and task prioritization. A quality communicator who…
Added 26 mins ago
Healthcare & Professional Specialist - Montreal
Scotiabank
Montreal, QC
As the Healthcare & Professional (HCP) Specialist, you will be part of a national team responsible for leveraging their expertise for the profitable growth of new high value customers,…
Added 41 mins ago
Spécialiste Support & Distribution / Support & Distribution Specialist
LANDR
Montreal, QC
Full-time · Temporary
LANDR recherche un(e) Spécialiste Support et Distribution afin d'offrir un soutien de haute qualité à nos artistes et à notre communauté tout au long du processus de distribution musicale.…
Added 41 mins ago
Quality & Compliance Specialist
NA Freight Forwarding Inc
Barrie, ON
$63,000 to $72,000 CAD / year
Full-time
The Quality & Compliance Specialist is responsible for managing and administering the company’s compliance programs, including ISO 9001:2015, Good Distribution Practices and CTPAT/PIP.…
Added 41 mins ago
Concurrent Disorder Specialist
Canadian Mental Health Association Toronto Branch
Toronto, ON
$32.3 to $35.39 CAD / hour
Full-time · Contract
Concurrent Disorder Specialist – Mental Health & Justice Case Management - Full-Time Contract (6 Months)
Added 55 mins ago
Parajuriste spécialiste, Activités de gestion juridique – Assurance
Borden Ladner Gervais LLP (BLG)
Montreal, QC
Full-time
The Paralegal/Specialist, Legal Operations - Insurance is a key member of BLG's Disputes Group, providing substantive legal and operational support across complex insurance matters.
Added 55 mins ago
Intermediate Mechanical Engineer– HVAC / Building Services P.Eng
RecruitPod Canada Inc.
Vancouver, BC
Full-time
…requirements of the projects. Provides exceptional customer service and coordination assistance with internal and external project partners (consultants, contractors,…
Added 56 mins ago
Mortgage Specialist
BMO
Abbotsford, BC
Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
Financial Solutions Specialist - Willoughby Branch
Beem Credit Union
Langley (District), BC · Langley, BC
Full-time
…financial partner that offers both digital ease and people-first…
Added 1 hour ago
Quality & Compliance Specialist
North American Freight Group Inc
Barrie, ON
Full-time
The Quality & Compliance Specialist is responsible for managing and administering the company’s compliance programs, including ISO 9001:2015, Good Distribution Practices and CTPAT/PIP.…
Added 1 hour ago
Custody Operations Analyst
Butterfield Group
Moncton, NB
Full-time
Butterfield Support Services (Halifax) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information…
Added 1 hour ago
Audiologist/Hearing Instrument Specialist - Kingston, NS (18 month contract)
Demant Group
Kingston, NS
We offer a client-centered care environment with access to the latest in advanced hearing technology. If you’re passionate about using your skills to positively impact others, HearingLife…
Added 1 hour ago
Audiologist/Hearing Instrument Specialist - Windsor (12-18 month contract)
Demant Group
Windsor, ON
We offer a client-centered care environment with access to the latest in advanced hearing technology. If you’re passionate about using your skills to positively impact others, HearingLife…
Added 1 hour ago
Key Account Specialist
DSV
Milton, ON
The Account Analyst, Key Account Specialist is responsible for managing and developing the assigned Key Account(s) for the branch as well as meeting the objectives of growth and…
Added 2 hours ago
Talent Acquisition Specialist
Wellington-Altus
Winnipeg, MB
Full-time
Reporting to the Manager, Talent Acquisition as part of the Human Resources team, the Talent Acquisition Specialist will directly support the planning and implementation of the company’s…
Added 2 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
NU · Nunavut, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 2 hours ago
Marketing Operations Specialist
Sensei Marketing
Toronto, ON
Full-time
Support the preparation of business review decks and client reporting packages
Added 2 hours ago
Inside Sales Specialist
Volvo Financial Services
Mississauga, ON
$70,000 to $85,000 CAD / year
Full-time
In the temporary absence (vacation, illness, etc.) of a DFM, the Inside Sales Specialist will manage the territory for customer and dealer service requests. Occasional territory and dealer…
Added 2 hours ago
Parajuriste spécialiste, Activités de gestion juridique – Assurance | Paralegal/Specialist, Legal Operations - Insurance
Borden Ladner Gervais LLP (BLG)
Montreal, QC
Full-time
The Paralegal/Specialist, Legal Operations - Insurance is a key member of BLG's Disputes Group, providing substantive legal and operational support across complex insurance matters.
Added 2 hours ago
Client Service Specialist, Commercial Banking - Calgary
Scotiabank
AB · Calgary, AB
The Client Service Specialist (CSS) provides Relationship Managers with the support needed to seamlessly service new and existing clients across Commercial Banking Distribution. Acting as a…
Added 3 hours ago
Senior Proposal Specialist
HDR
Victoria, BC
Full-time
At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building…
Added 3 hours ago
Senior Proposal Specialist
HDR
Richmond Hill, ON
Full-time
At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building…

Caesarstone

Client Experience Specialist - Burnaby, BC

Burnaby, BC, Canada

Pay: Salary: $45,000 - $55,000
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Schedule: Monday to Friday, 8:30am - 5pm

Location: Burnaby, ON

Salary: $45,000 - $55,000

The Client Experience Specialist is responsible for delivering excellent customer service as the first point of contact for all clients, end consumers, fabricator partners, and design/architectural firms. This role is highly collaborative and client-facing, requiring a strong on-site presence to support showroom operations, stakeholder collaboration, and in-person client engagement.

The Specialist is responsible for processing orders, responding to client inquiries (material availability, warranty claims, reselects, and product guidance), and working closely with internal teams including Sales, Operations, and Warranty to manage client expectations. The role also supports in person client visits, showroom coverage, and cross functional discussions that are essential to building trust, resolving complex issues, and delivering a seamless customer experience.

Responsibilities

Order Management and Processing

Review daily reports to assist customers with material purchase orders and ensure all order details are accurately processed within 24 hours of receipt.
Assist Planning Team by flagging gaps in inventory and provide timely updates on material required for commercial projects.
Collaborate with departments such as Sales, Operations, Accounts Receivable, Logistics, and Warranty.
Confirm order details and payment status (CIA), ensuring accuracy and clarity.
Maintain open communication with the Operations Team to ensure smooth order fulfillment and resolve any issues promptly.
Update clients on shipping statuses, delivery times, and any changes to delivery schedules.
Provide weekly updates to Sales Representatives regarding open orders and any relevant changes.

Customer Communication, Showroom Engagement and Client Management

Ensure all client interactions, via phone, email, and in person, are professional, courteous, and timely.
Support on site as a point of contact by managing showroom coverage, welcoming and engaging clients, providing product and material guidance, and collaborating with Sales Representatives to deliver a seamless and high quality showroom experience.
Respond to customer inquiries regarding material availability by providing accurate stock checks, detailed product knowledge, and timely, reliable information.
Keep customers informed on material status, order fulfillment, delivery timelines, and recommend alternative materials or sizes (e.g., different thicknesses) when required.
Address customer concerns, resolve issues, and correct mistakes (including RMAs and credits), while building long-term client partnerships through exceptional service.

Additional Responsibilities:

Maintaining a paperless environment.
Organizing work area for orderliness and efficiencies at all times.
Proficiency in data base and Microsoft office suites, Excel, Power Point, Word, etc.
Exceptional customer service.

Requirements

2-4 years in order management, customer service, or a related field.
Strong written and verbal communication skills for effective client interactions and internal collaboration.
Ability to thrive in a fast-paced environment, managing multiple tasks efficiently while maintaining attention to detail.
Strong problem-solving abilities with a keen eye for accuracy in data processing and order management.
Experience with Oracle (preferred) and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Ability to perform basic and advanced calculations, including addition, subtraction, multiplication, division, fractions, decimals, percentages, and ratios.
Ability to generate routine reports and correspondence with clarity and precision.

Working Conditions

Working conditions are typical for an office and showroom environment and require on-site presence to support showroom operations, internal collaboration, and in-person client engagement.

OUR COMPANY VALUES

People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability: Together, we take ownership of our actions, business and future.

Innovation: We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit: We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.

Caesarstone is an equal opportunity employer committed to diversity and inclusion. We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion. Caesarstone Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

Process and coordinate client orders, confirm order and payment details, monitor fulfillment, and communicate inventory, shipping, and delivery updates. Serve as a primary client contact by supporting showroom visits, providing product guidance, resolving concerns, and collaborating with internal teams to deliver a seamless customer experience.

Requirements

Requires 2–4 years of experience in order management, customer service, or a related field, along with strong written and verbal communication, problem-solving, accuracy, and multitasking skills. Oracle experience is preferred, and proficiency in Microsoft Office and routine calculations and report writing is expected.

Skills

Customer Service
Order Management
Order Processing
Client Communication
Showroom Operations
Product Guidance
Inventory Coordination
Problem-Solving
Attention to Detail
Data Processing
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Oracle
Report Generation
Basic and Advanced Calculations

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Order Processing
Customer Service
Client Experience
Showroom Operations
Material Availability
Inventory
Commercial Projects
Purchase Orders
Payment Status
Order Fulfillment
Shipping Status
Delivery Schedules
Warranty Claims
Reselects
RMAs
Credits
Oracle
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Data Processing
Routine Reports
Paperless Environment
Cross-Functional Collaboration

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