Windows Desktop / Infrastructure Engineers - hybrid (3 days onsite)
Montreal, QC for Hybrid: 3-days onsite per week/ 2-days Remote
Open at Market Rate +Benefits
Team Summary:
The team is responsible for all aspects of the design, configuration and integration of Windows Desktop, Laptop, VDI, HDI and Cloud PC, including hardware, driver and firmware management.
Job Responsibilities:
We are looking for a person to be able to contribute to many of the on-going initiatives in some of these areas and to own engineering and operational tasks from beginning to end. The candidate will have a strong technical foundation, a strategic mind-set, excellent communication skills, and the ability to collaborate within a globally distributed team.
The core responsibilities of this position include:
· Develop and implement endpoint-related technologies into the firm.
· Ensure that the solutions we develop meet the necessary security, supportability, and performance requirements identified by our stakeholders, regulators, and the organization at large.
· Ensure that we meet the business’s expectations of high availability, performance, and overall user experience.
· Sustain existing systems by providing level-3 support to help investigate and identify root cause for escalated issues.
· Create, review, maintain and disseminate knowledge through documentation and demonstrations of the technologies, tools, and methodologies that are used to support them.
Required Skills:
· Deep technical understanding of Windows operating systems up to and including Windows 10/11.
· Expertise with SCCM OSD orchestration and software delivery concepts.
· Advanced PowerShell scripting skills, and SDLC concepts.
· Experience with Windows 11 Intune Modern Management.
· Knowledge of common Windows Infrastructure technologies including Active Directory, Group Policy, DNS, PKI/CA, RADIUS, NPS, 802.1x, etc.
· Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analysing memory dumps etc).
· Experience automating workflows and providing self service capability.
· Client / Server hardware knowledge and management in an enterprise environment.
· Experience designing technical solutions to meet complex business requirements.
· Ability to author technical and operational management documentation including design and support docs, operational runbooks, internal knowledge base articles, etc.
Desired Skills:
· Understanding of Agile principles and how to apply them.
infrastructure systems including experience with Jira, ServiceNow, Nexthink
