Infrastructure Engineer

Windows Desktop / Infrastructure Engineers - hybrid (3 days onsite)

Montreal, QC for Hybrid: 3-days onsite per week/ 2-days Remote

Open at Market Rate +Benefits

Team Summary:

The team is responsible for all aspects of the design, configuration and integration of Windows Desktop, Laptop, VDI, HDI and Cloud PC, including hardware, driver and firmware management.

Job Responsibilities:

We are looking for a person to be able to contribute to many of the on-going initiatives in some of these areas and to own engineering and operational tasks from beginning to end. The candidate will have a strong technical foundation, a strategic mind-set, excellent communication skills, and the ability to collaborate within a globally distributed team.

The core responsibilities of this position include:

· Develop and implement endpoint-related technologies into the firm.

· Ensure that the solutions we develop meet the necessary security, supportability, and performance requirements identified by our stakeholders, regulators, and the organization at large.

· Ensure that we meet the business’s expectations of high availability, performance, and overall user experience.

· Sustain existing systems by providing level-3 support to help investigate and identify root cause for escalated issues.

· Create, review, maintain and disseminate knowledge through documentation and demonstrations of the technologies, tools, and methodologies that are used to support them.

Required Skills:

· Deep technical understanding of Windows operating systems up to and including Windows 10/11.

· Expertise with SCCM OSD orchestration and software delivery concepts.

· Advanced PowerShell scripting skills, and SDLC concepts.

· Experience with Windows 11 Intune Modern Management.

· Knowledge of common Windows Infrastructure technologies including Active Directory, Group Policy, DNS, PKI/CA, RADIUS, NPS, 802.1x, etc.

· Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analysing memory dumps etc).

· Experience automating workflows and providing self service capability.

· Client / Server hardware knowledge and management in an enterprise environment.

· Experience designing technical solutions to meet complex business requirements.

· Ability to author technical and operational management documentation including design and support docs, operational runbooks, internal knowledge base articles, etc.

Desired Skills:

· Understanding of Agile principles and how to apply them.

infrastructure systems including experience with Jira, ServiceNow, Nexthink