Regulatory Associate

At Caldic we are continually developing our capabilities, and we strive to become better every day, with the goal to build long-term relationships. To add value to our company, and to our inspiring solutions we are currently looking to add to our team. Are you a natural leader with a proven track record in the industrial market? Do you have the drive to succeed in a moving fast forward company? Then we are looking for you!

Position Function and Scope

Reporting to the Quality and Regulatory Compliance Supervisor, the Regulatory Associate supports the Regulatory team by completing administrative and moderately complex regulatory documentation activities. The role is responsible for responding to customer documentation requests, maintaining product technical documentation, and completing requests received through TraceGains, SafetyChain, OurRecords, and other third-party or customer-specific portals.

The Regulatory Associate ensures that forms and documentation requests are completed accurately, within established service-level expectations, and with appropriate supporting documentation maintained on file.

Major Tasks and Duties

• Respond to customer requests for technical documentation related to Caldic products.
• Coordinate with suppliers to obtain technical information, including product specifications, GMO statements, allergen documentation, third-party audit certificates, and other supporting regulatory documents.
• Maintain technical documentation packages for ingredients, resale products, and manufactured products.
• Manage customer and third-party documentation portals, including TraceGains, SafetyChain, OurRecords, and other customer-specific platforms, ensuring requests are completed accurately and within established service-level expectations.
• Upload approved standard documentation to customer portals and maintain supporting records on file.
• Accurately complete customer questionnaires, forms, and documentation requests using current approved technical and regulatory information.
• Monitor portal activities and follow up on outstanding requests to ensure timely completion.
• Manage and assign Regulatory tickets to the appropriate team members as required.
• Any other duties as assigned.

Knowledge, Skills and Experience

• Science degree or diploma, preferably with a specialization in Food Science, Nutrition, or a related discipline.
• 2 years work experience in the food industry is preferred with a focus on Canadian and/or US Food regulations.
• Experience working with customer documentation portals or regulatory information-management systems is as asset.
• Experience in a customer service or administrative support role is considered an asset.
• Ability to accurately complete detailed forms and manage supporting technical documentation.
• Strong attention to detail and follow-through.
• Proven ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to work collaboratively as part of a team.

About us

At Caldic we value our team spirit, built on strong relationships and open communication. You will be part of a community where you can always get support from experienced colleagues. At the same time, we encourage an entrepreneurial mindset: you have the freedom to act and take initiative to bring your ideas to life. At Caldic we want to give everybody the opportunity to make a difference.

Everyday hundreds of thousands of people around the world are in touch with a food, pharma, personal care or industrial product that has been handled with care by Caldic. At Caldic we are the linking pin, connecting people, products and solutions for a better world. But we go beyond connecting to ensure we deliver on our business partners' requirements for added-value R&D, manufacturing and packaging solutions, while minimizing the environmental impact. This makes Caldic the partner of choice in innovative and sustainable solutions in life science and specialty chemicals. Our tagline ‘Because we care' underlines our commitment to our people, our business partners and our planet. On a daily basis around 1200 Caldic employees go the extra mile to deliver value-add solutions. Caldic is present in 19 countries in Europe, North America and Asia Pacific. For more information, please visit www.caldic.com.

Caldic Canada Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon: Age, Citizenship, Color, Family Status, Gender (including pregnancy, childbirth, or related medical conditions), Gender Identity or Expression, Marriage and Civil Partnerships, Physical and/ or Mental Disabilities, Political Belief, Race, Religion, Sex, Sexual Orientation, or other applicable legally protected characteristics. Accommodations are available upon request for any candidate and/ or employee.