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Caldic

Regulatory Associate

Mississauga, ON, L5N 0A6, Canada

Hybrid

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Job details

Workplace: Hybrid
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Details

Job Title: Regulatory Associate

Location: Mississauga, Canada

Work Arrangement: Hybrid

About the Role

Reporting to the Quality and Regulatory Compliance Supervisor, the Regulatory Associate supports the Regulatory team by completing administrative and moderately complex regulatory documentation activities. The role is responsible for responding to customer documentation requests, maintaining product technical documentation, and completing requests received through TraceGains, SafetyChain, OurRecords, and other third-party or customer-specific portals.

The Regulatory Associate ensures that forms and documentation requests are completed accurately, within established service-level expectations, and with appropriate supporting documentation maintained on file.

Key Responsibilities

Respond to customer requests for technical documentation related to Caldic products.
Coordinate with suppliers to obtain technical information, including product specifications, GMO statements, allergen documentation, third-party audit certificates, and other supporting regulatory documents.
Maintain technical documentation packages for ingredients, resale products, and manufactured products.
Manage customer and third-party documentation portals, including TraceGains, SafetyChain, OurRecords, and other customer-specific platforms, ensuring requests are completed accurately and within established service-level expectations.
Upload approved standard documentation to customer portals and maintain supporting records on file.
Accurately complete customer questionnaires, forms, and documentation requests using current approved technical and regulatory information.
Monitor portal activities and follow up on outstanding requests to ensure timely completion.
Manage and assign Regulatory tickets to the appropriate team members as required.
Any other duties as assigned.

Skills

Science degree or diploma, preferably with a specialization in Food Science, Nutrition, or a related discipline.
2 years work experience in the food industry is preferred with a focus on Canadian and/or US Food regulations.
Experience working with customer documentation portals or regulatory information-management systems is as asset.
Experience in a customer service or administrative support role is considered an asset.
Ability to accurately complete detailed forms and manage supporting technical documentation.
Strong attention to detail and follow-through.
Proven ability to manage multiple priorities in a fast-paced, customer-focused environment.
Excellent written and verbal communication skills.
Strong interpersonal skills and the ability to work collaboratively as part of a team.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

Global opportunities with rapid career growth and development
An inclusive, diverse, and dynamic work environment
The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

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More about this job

Responsibilities

The Regulatory Associate manages customer documentation requests and maintains technical product records using various industry portals. They coordinate with suppliers to obtain necessary regulatory information and ensure all documentation is accurate and compliant with service-level expectations.

Requirements

Candidates should possess a degree or diploma in Food Science, Nutrition, or a related discipline. At least 2 years of experience in the food industry with knowledge of Canadian or US food regulations is preferred.

Skills

Regulatory documentation
Food science
Technical documentation
Customer service
Administrative support
TraceGains
SafetyChain
OurRecords
Regulatory compliance
Attention to detail
Communication skills
Interpersonal skills
Data management
Regulatory reporting

Benefits

Global opportunities
Career growth and development
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Regulatory Associate
Food Science
Nutrition
Regulatory Compliance
Technical Documentation
TraceGains
SafetyChain
OurRecords
GMO statements
Allergen documentation
Product specifications
Customer portals
Quality assurance
Administrative support
Food industry
Canadian food regulations
US food regulations
Data management
Regulatory tickets

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