Foreign Exchange Teller – Ottawa Rideau Centre
- Ottawa, ON, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Calforex is a Canadian leader in Foreign Exchange services operating 9 retail locations in Canada. At Calforex we take pride in offering our clients competitive personalized foreign exchange services and providing unmatched customer service. Calforex is seeking motivated, talented team members who are dedicated to providing a welcoming and professional environment for our clients and fellow employees.
The Position Of Teller Is Of a Front-line Ambassador To Both Our Local Clientele And Tourists From Across The Globe. Success At Calforex Relies On The Following
- Providing a welcoming and cheerful environment for clients during their transactions in branch and while interacting with clients by phone and email.
- Engaging with clients to accurately determine their needs and offer appropriate products and services.
- An aptitude for problem solving and responding flexibly to new challenges.
- Communicating effectively and professionally with clients regarding Calforex policy and Federal or Provincial regulations for Money Service Businesses.
- Commitment to on-going training for Anti-Money Laundering and Anti-Terrorist Financing legislation and regulatory requirements.
- High school diploma or equivalent.
- Confident in use of computers, email programs, and basic internet usage skills.
- Advanced verbal and written communication skills in the following languages: English
- Minimum 2 years of professional customer service experience.
- Minimum 2 years of professional cash handling experience.
- Reliable transportation or ability to commute during Branch hours.
- Ability to pass a Police Clearance Report.
Store Location: 350B, 50 Rideau St.Ottawa, ON K1N 9J7
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More about this job
Responsibilities
Welcome and assist local clients and tourists in person, by phone, and by email, identifying their needs and recommending appropriate foreign exchange products and services. Handle transactions accurately and communicate company policies and applicable regulations while maintaining a professional, cheerful environment.
Requirements
Applicants must have a high school diploma or equivalent, at least two years of professional customer service experience, and at least two years of professional cash handling experience. They must have strong English communication skills, basic computer and internet skills, reliable transportation or the ability to commute during branch hours, and be able to pass a police clearance check.
Skills
- Customer Service
- Cash Handling
- Foreign Exchange
- Client Needs Assessment
- Problem Solving
- Verbal Communication
- Written Communication
- Computer Skills
- Email Communication
- Anti-Money Laundering Compliance
- Anti-Terrorist Financing Compliance
- Regulatory Compliance
Visa sponsorship
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Categories
- Finance & Accounting
- Customer Service & Support
- Sales
- Retail
Keywords
- Foreign Exchange
- Money Services Business
- Customer Service
- Cash Handling
- Client Transactions
- Client Needs Assessment
- Product Recommendations
- Problem Solving
- Verbal Communication
- Written Communication
- Computer Skills
- Internet Skills
- Anti-Money Laundering
- Anti-Terrorist Financing
- Federal Regulations
- Provincial Regulations
- Regulatory Compliance
- Police Clearance