The Calgary Board of Education (CBE) is the largest school board in western Canada with over 144,000 students and 16,000 employees. Our mission: Each student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning. We pride ourselves in the values we hold. Students come first. Learning is our central purpose. Public education serves the common good. The CBE encourages an inclusive and equitable workplace, which supports our diverse student and employee community. We encourage all applicants to join our dynamic, diverse, and collaborative culture and welcome applications from all qualified individuals.
When you apply to the CBE, you can feel good about serving our future leaders and contributing to student success.
The CBE understands the future of work is flexible. In this role, you are eligible to participate in a flexible work program that allows you to work remotely for up to three days a week. A minimum of two days must be in the office. At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements.
What does this role look like?
The purpose of this job is to provide PeopleSoft technical support for the Human Resource Management System (HRMS). Technical support is defined as technical assistance in identifying, evaluating, configuration management and developing systems and procedures that are cost-effective and that meet business requirements supported through the HRMS service delivery for CBE clients.
This job is accountable to:
- Coordinate and implement solutions in PeopleSoft 9.2 (analyze, design, code, test and support).
- Analyze requirements, perform configurations, test changes, and implement custom code in PeopleSoft 9.2, and update documentation.
- Develop custom SQR programs and modifications according to specific business requirements using Application Designer, PeopleCode, SQL and SQR.
- Support the functional Business Analyst with analyzing, interpreting and translating client's business requirements into system viable solutions or alternatives.
- Align the scope of solutions in collaboration with business users and functional Business Analysts.
- Document system/application architecture appropriately.
- Create technical test scenarios to ensure changes to HRMS maintain the integrity of the system.
- Provide full life-cycle technical support during requirements gathering, system analysis, design and configuration, development, quality assurance, testing, training and production stabilization support phases.
- Proactively research Application Development for future upgrades, patches/fixes to HRMS.
- Develop test plan/strategy documents for system enhancements, implementations and upgrades.
- Assist with batch scheduling and operations support.
- Work with PeopleSoft Fluid UI pages and PeopleSoft Security Administration.
- Collaborate with IT teams to integrate PeopleSoft security with other enterprise systems.
- Provide expertise on the latest PeopleSoft releases (PUM) and their new features.
What will you do?
- Work jointly with the HRMS Business Analyst to identify system efficiency improvements, document technical specifications, and assist developers with technical design.
- Keep current regarding industry trends in order to recommend the best technologies for CBE client strategic accountabilities.
- Translate functional requirements into technical specifications.
- Manage and create test plans, test scripts, and technical specifications that support business requirements.
- Work with clients on system changes required to support business processes, Collective Agreements and Legislative changes.
- Apply configuration changes to PeopleSoft for earning codes, tax codes, action reasons, combo codes, department & location codes, job codes, salary grades, benefits, position data and any other table changes within PeopleSoft.
- Perform PeopleSoft walkthroughs with Developers to determine solutions and estimates and provide updates to client.
- Create and document technical specifications and unit test plans for technical completeness and accuracy.
- Create system testing scenarios and execute test cases to validate results against the requirements, including regression testing.
- Work with clients and functional business analysts on acceptance testing.
- Analyze current HRMS and identify if system requires technical updates and recommend changes to established methods, tools, and techniques where appropriate.
- Prepare work plans and coordinate with multiple departments for design testing and deployment.
- Develop new PeopleSoft interfaces and maintain existing integrations.
- Update change advisory board on status of change requests and identify timelines, implementation dates and priority.
- Provide regular up to date feedback to clients on change request.
- Perform investigations on break/fix and provide resolution
- Provide estimates on all work efforts.
- Work with the functional Business Analyst on requests for additional functionality within the system. Understand requirements and identify if system delivered functionality could be leveraged or if a customization is necessary.
- Help design solutions for PeopleSoft enhancements.
- Work on multiple PeopleSoft modules and exercise a thorough knowledge of institutional business processes.
- Develop core competency with multiple PeopleSoft technologies (SQR, PeopleTools, PeopleCode and SQL).
- Use multiple PeopleSoft technologies (SQR, PeopleTools, PeopleCode, SQL and Application Designer) to troubleshoot and design new solutions.
- Create queries and SQL tools to gather and extract data for reporting, investigation, design, and testing.
- Manage adhoc PeopleSoft batch jobs.
- Administer and troubleshoot security access for users.
- Work with a project team to implement new PeopleSoft modules.
- Schedule & implement HRMS year-end activities.
- Support and assist with the analysis, reporting, timelines and delivery of code changes for the system teams.
- Requirements gathering, fit/gap analysis, documenting design, test planning and execution, training strategy, and overall implementation planning.
- Perform analysis of the business requirements, and construct application flows for core Business processes, and create technical design for specific application customizations / enhancements including interfaces and reports.
- Tier 2 end-user system support.
- Participate in a 24/7 on-call system support rotation.
- Ensure effective communication, procedures and processes are maintained between CBE and the Outsourced Service Provider to ensure seamless provision of HR information and services.
- Maintain expertise in the core functionality of the HRMS technology, and the HR Technology Architecture in total.
- Monitor batch process runs, analyze and re-schedule to reduce contention and maximize available server resources.
- Support single sign on and Two Factor authentication security products.
- Support real time indexing.
- Support PeopleSoft (PUM) upgrades with impact analysis, retrofit, testing and implementation for all objects, including security objects retrofit.
- Support implementation of CPU security patches in Linux and Windows servers.
- Performs other related responsibilities as assigned to meet the purpose and accountabilities of the role.
What are we looking for?
Education and Experience
- Bachelor of Science in Computer Science or equivalent degree in Information Systems.
- 5 years experience in working with multiple versions of PeopleSoft and PeopleTools across multiple HCM modules. Preferred working experience and understanding in PeopleSoft 9.2 and PeopleTools 8.58.
- Prior PeopleTools I and II training completion or demonstrated equivalent ability.
- Preferred Oracle certifications; PeopleSoft Application Developer I: PeopleTools and PeopleCode and PeopleSoft Application Developer II: Application Engine & Integration.
- Experience with setup, configuration and execution of PeopleSoft 9.2 modules, including implementation, design and customization.
- Must be Proficient with SQL and PS/Query for reviewing data, troubleshooting and testing/validating source system data.
- This job requires advanced software development and enterprise system administration abilities. Software development is primarily focused on PeopleSoft applications. Enterprise system administration includes architecting, building, deploying, monitoring and supporting multi-server domains and environments for PeopleSoft applications.
- Process Scheduler and Integration Broker. Knowledge of core functionality for some of the following PeopleSoft 9.2 modules:
- Human Resources, Benefits Administration, Position Management, Payroll, Time and Labor, HRMS Portal Pack, Workflow, eBenefits, ePay, Talent Acquisition Manager, Candidate Gateway, eCompensation, eProfile, eLearning, Learning Management.
- Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, MS Project and Visio).
- Experience working in a large, multi-union, complex organization; considered an asset.
- An equivalent combination of directly related education and directly related experience may be considered.
Demonstrated Skills and Competencies
- Quality of judgment: Contribute to the achievement of strategic outcomes as they relate to the CBE Ends Statements and the service unit or department. Decisions or recommendations reflect a balance of high professional standards, best practice, and understanding of unique CBE staging requirements.
- Professional currency: Stays up to date in field and is able to apply innovative solutions as appropriate.
- Effective cross functional teamwork: Ability to achieve progress and results related to strategic initiatives and continuous improvement. Able to partner with senior organization leaders with the capacity to lead cross functional solutions.
- Communication/Negotiation and Influencing skills: Excellence in communication, including writing, presenting and active listening skills. Strong negotiation skills with hands on experience/involvement in implementing changes in process. Comfortable dealing with confrontation and diffusing conflict without alienating others.
- Technical Competence: Extensive knowledge of PeopleSoft, functionality and operations or other full service HRMS technologies. Ability to plan and report data information using effective ways to meet customer requests.
- Customer Service Orientation: Results driven, while being aware of and responsive to client needs and requests. Ability to manage expectations, prioritize work requests and communicate effectively.
- Analytical Competence: Strength in data analysis with attention to detail, statistical or quantitative methods. Strong problem solving and systematic thinking skills.
- Project Management Skills: Strong focus on delivery of results and management of work.
- Personal suitability.
Competition Close Date: Thursday, November 19th, 2026 @ 11:59pm
Calendar: This is a year-round position and is eligible to participate in the organization's Earned Days Off (EDO) program, providing additional scheduled time off from June to August in accordance with program guidelines
Salary: Staff Association Grade I, $49.30 to $60.83 per hour
FTE: 1.0, 35 hours/week
This is a temporary position with an expected end date of June 16, 2027.
Land Acknowledgement
The Calgary Board of Education acknowledges the traditional territories and oral practices of the Treaty 7 Nations, including the Siksikaitsitapi Nations, Tsuut'ina Nation, and the Îyârhe Nakoda Nations. We acknowledge the Métis Nation within Alberta, and all people who make their homes in the Treaty 7 region of southern Alberta. As a learning organization, we are committed to advancing the Truth and Reconciliation Calls to Action focused on Education for ReconciliACTION.
