Canada connects program facilitator

Company Description The Calgary Catholic Immigration Society (CCIS) is a community leader in Southern Alberta, providing settlement and integration services to immigrants and refugees for over 40 years. CCIS delivers comprehensive resettlement and integration programs through a multidenominational, multicultural, multilingual, and multidisciplinary team of professionals who collectively speak more than 70 languages. Supported by over 1,500 dedicated volunteers, the organization offers a wide range of specialized services designed to support newcomers in their integration journey. Guided by a mission to empower immigrants and refugees to successfully resettle and integrate, CCIS works toward a vision of a society where newcomers can reach their full potential. CCIS also operates regional projects, including Brooks and County Immigration Services, Foothills Community Immigrant Services, Rocky View Immigrant Services, and Willow Creek Immigrant Services.

Role Description The Canada Connects Program Facilitator is a full-time, on-site role based in Calgary, AB. This role involves planning, coordinating, and facilitating group sessions and activities that connect newcomers with community mentors and resources to support their social and cultural integration. The facilitator develops program materials, organizes workshops and events, and provides guidance to participants on accessing community services and opportunities. Day-to-day tasks include conducting outreach to recruit participants and volunteers, maintaining accurate program records and reports, and collaborating with internal staff and external partners to ensure effective program delivery. The facilitator also evaluates program outcomes, gathers feedback, and contributes to continuous improvement of the Canada Connects initiatives.

Qualifications

• Strong facilitation and group leadership skills, with experience planning and delivering workshops or community programs.
• Excellent interpersonal, communication, and relationship-building skills, with the ability to work effectively with diverse cultural and linguistic communities.
• Organizational and time-management skills, including program coordination, event planning, and documentation.
• Knowledge of newcomer settlement, integration services, and community resources in Calgary and Southern Alberta.
• Ability to work collaboratively in a multidisciplinary team environment and build partnerships with community agencies and volunteers.
• Proficiency in English; additional languages commonly spoken by newcomers are considered an asset.
• Comfort using standard office software, databases, and digital communication tools to manage program information and outreach.
• Post-secondary education in social work, education, human services, or a related field, or equivalent combination of training and experience.
• Experience working with immigrants, refugees, or vulnerable populations in community or settlement services is strongly preferred.
• Demonstrated commitment to equity, inclusion, and non-discriminatory practices in service delivery.