Operations Manager

Company Description The Calgary Catholic Immigration Society (CCIS) provides comprehensive settlement and integration services to immigrants and refugees across Southern Alberta. With over 40 years of experience, CCIS is a community leader known for designing and delivering specialized programs that support successful resettlement. Services are offered by a multidenominational, multicultural, multilingual, and multidisciplinary team speaking more than 70 languages, supported by over 1,500 dedicated volunteers. Guided by its mission to empower newcomers and its vision of a society where immigrants and refugees can reach their potential, CCIS operates multiple regional projects, including BCIS, FCIS, RVIS, and WCIS. Team members contribute to meaningful, impact-driven work that strengthens diverse communities. Visit us at www.ccisab.ca for more information.

Role Description Reporting to the CEO, along with six other senior managers of positions related to operations (Controller, Human Resources, Marketing and Communications, administration, facilities, research and development), this senior management role ensures a high level of organizational effectiveness and efficiency. The work of the Operations Manager may also overlap with and require collaboration with CCIS’s Special Projects Advisor and Business Solutions Strategist.

On a strategic level, the Operations Manager will ensure CCIS has the right systems and processes in place to achieve its goals, while also contributing to the ongoing development and implementation of business planning, reporting, budgeting, and supporting the CEO with risk management.

The Operations Manager will ensure consistency in the application of operational practices and systems across divisions and geographic locations. This requires developing and conducting quality assurance assessments across the Agency. The Operations Manager will lead initiatives that contribute to long-term organizational excellence.

Four main areas of responsibility are:

1. Operations

2. Health and Safety, and Risk Management Support

3. Special Projects, and

4. Technology

Operations

Propose, develop and implement new strategies for creating or improving processes and procedures to improve collective performance. Create and apply organizationally approved operational policies and standardized systems that promote best practices and consistency over numerous divisions and geographic locations. These policies and processes are informed by a focus on quality assurance (meeting CARF standards), health and safety, employee relations, efficiency, effectiveness, and risk management.

The Operations Manager supports an organizational culture whereby CCIS staff and volunteers are inspired to maximize the impact of their contributions to CCIS and to our clients. This includes demonstrating positive leadership and communications.

This aspect of the position touches on many areas of the organization including Finance, Human Resources, Communications, administration, and facilities management.

Health & Safety and Risk Management Support

Manage, lead and supervise the Health & Safety program for the Agency, including but not limited to: chairing the Joint Health and Safety Committee; monitoring and maintaining the requirements of CARF relative to OH&S; reporting and overseeing all aspects of the H&S Policies & Procedures; modelling desired behaviours and practices, responding to and investigating all reported incidents, and ensuring that yearly internal and external audits are conducted to minimize risk and enhance staff, client, and stakeholder protection. This area also includes supporting the CEO and relevant teams on risk management initiatives.

Special Projects

Provide support to the CEO and Special Projects Advisor, including identifying and addressing operational risks and contributing to risk management activities as needed. Perform the initial analysis and coordination of the tasks required of new initiatives and support the ongoing operations after start-up. Current examples include overseeing the operations of the Land of Dreams Farm project as well as coordinating and overseeing the opening of new office locations.

Information Technology

Partner with the Administration Manager, other senior leaders as appropriate, and an IT Consultant (as needed) in developing technology strategy, planning, and audits. Ensure that IT systems and supports are cost-effective and meet all compliance requirements (e.g. privacy). Assist in the development of new and/or improved databases and in identifying risks and necessary adjustments.

Qualifications

· A Bachelor’s Degree in business, non-profit management, humanities, and/or social sciences.

· At least five (5) years of senior management experience in a not-for-profit environment (preference will be given to those with experience working with Immigrants and Refugees).

· Prior experience leading and organizing the health & safety efforts in an organization of moderate to high complexity and size (up to 500 staff).

· A keen understanding of operations systems and processes, and their implications for Finance, Human Resources, Marketing and Communications, administration, and Information Technology.

· A high degree of confidence in working with and assessing technical resources and platforms.

· Excellent financial management skills – experience in budget formulation, financial statement interpretation, and utilization of financial information as a management tool.

· Excellent leadership skills in the areas of consultation, communication, effective listening, and team dynamics/effectiveness.

· Highly adaptive and able to analyze complex situations in collaboration with other leaders; able to work in a cross-cultural environment where patience and seeking to understand are requirements of the job.

· Must be capable of multi-tasking and be committed to a vision and practice of treating people with respect and dignity.

· Excellent problem solving, attention to detail, and report writing, documentation, and organizational skills.

· You enjoy working in a fast-paced environment, that can be stressful and come with tight deadlines.

· Highly organized and confident in your project management skills.

· Previous training and/or certification in Occupational Health & Safety is a strong asset.

· Previous experience in quality assurance, meeting standards and going through an accreditation process is a plus.

· Experience in managing Government funding contracts is a plus.

· An understanding of, and fluency in, Artificial intelligence is a strong asset.

NOTE

Resumes will be reviewed as submitted, and interviews scheduled as appropriate. This posting will be removed as soon as a suitable candidate is found, possibly before the November 13, 2026 end date.

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.