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Calgary Drop-In Centre (the DI)

Learning Experience Specialist

Calgary, AB, Canada

Job type: Full-time
Experience: Minimum 2–3 years’ experience facilitating, co‑facilitating, or supporting the delivery of adult learning or training programs.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives.

Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at - offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people - their stories, their strengths, and their potential.

When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: Learning Experience Specialist
Reports To: Manager, Learning & Talent Development
Employment Type: Full-time Permanent
Schedule: 5 days on/2 days off, Monday to Friday

Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

The Learning & Development team fosters a culture of learning by championing training programs that enhance employee skills, leadership capabilities and organizational effectiveness by delivering innovative solutions to meet diverse needs from frontline training to leadership development.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

Design and develop learning content, curriculum, and resources to support effective delivery.
Leverages adult learning and instructional design best practices.
Create blended learning experiences using a mix of in‑person, virtual, and self‑paced formats.
Build learning materials that support diverse learning needs, styles, and delivery environments.
Apply adult learning principles and learning models to support structure, engagement, and evaluation.

Facilitation & Delivery

Facilitate live and virtual learning sessions for employees at all levels.
Co‑facilitate training sessions with trainers to support effective delivery and learner development.
Ensure learning environments are inclusive, interactive, and learner‑centered.
Adapt facilitation style to support different learner groups and content types.
Support consistent delivery by providing practical feedback and coaching on facilitation best practices to trainers and training support team members.

LMS Ownership & Learning Systems

Serve as the primary day‑to‑day administrator of the LMS, managing learning content, course setup, enrolment, completion tracking, reporting, and data accuracy.
Maintain training records, certifications, and completion tracking.
Troubleshoot basic user or system issues and support continuous platform improvements.

Stakeholder Collaboration

Partner with leaders, subject matter experts, and internal teams to align learning needs, training objectives, and content priorities.
Collaborate on delivery methods and performance support tools aligned with learning priorities.
Support the application of instructional best practices and learning effectiveness.

Program Coordination & Evaluation

Manage timelines, logistics, and communications to ensure smooth program execution.
Gather feedback and analyze data to improve learning experiences and outcomes.
Support continuous improvement through iteration and learner‑focused design.

You’ll cultivate a thriving learning culture by delivering programs that spark curiosity, and build confidence, providing experiences that inspire.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

Must-Have’s

Bachelors degree in education, Human Resources, Instructional Design, Adult Education or related field. A combination of experience and education will be considered.
Working knowledge of adult learning principles and common instructional approaches.
Minimum 2–3 years’ experience facilitating, co‑facilitating, or supporting the delivery of adult learning or training programs.
Demonstrated experience facilitating both in‑person and virtual learning.
Proficiency with LMS platforms and e‑learning authoring tools (e.g., Articulate Storyline, Rise, or equivalent).
Excellent communication, presentation, and interpersonal skills.
Ability to manage multiple priorities, work independently, and take ownership of assigned tasks.
Satisfactory Criminal Record and Vulnerable Sector Check (within 6 months).

Nice to Have’s

Adult Education Certificate or Professional Certification (CTDP, ATD Master’s Designations, etc.).
Experience developing training materials for learners with diverse needs and backgrounds.
Experience developing and delivering operational, compliance, and role‑based training.
Experience with First Aid, NVCI, Trauma Informed Care, Naloxone, or other safety/wellness curricula.
Strong technical troubleshooting skills and comfort learning new platforms.
Experience working across interdisciplinary teams in community-oriented settings, with an emphasis on flexibility and cross-functional collaboration.

Working at the DI

Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure.

We know this work can be intense and we also know it’s deeply impactful. That’s why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

Compensation & Benefits

We believe in taking care of our people so they can take care of others. Our total rewards package includes:

Competitive compensation
Comprehensive health and dental benefits
Employer-matching RRSP program
Paid vacation, sick, and wellness days
Employee & Family Assistance Program (Homewood EFAP)
Life and AD&D insurance
Ongoing training and professional development opportunities
Onsite Parking

Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one.

Why You’ll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You’ll have the chance to:

Make a tangible difference in people’s lives every single day
Work with a team that values respect, compassion, and authenticity
Collaborate with dedicated professionals and community partners
Be part of an organization that encourages growth, wellbeing, and innovation

You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI.

Inclusion & Accessibility

At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve.

If you require accommodation during the hiring process, please contact people@thedi.ca and we’ll be happy to support you.

Ready to Apply?

If this opportunity sounds like the right fit, we’d love to meet you.

Please apply with your resume and cover letter here.

If you have questions or would like to learn more about working at the DI, please visit our website here.

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More about this job

Responsibilities

The Learning Experience Specialist will design, develop, and facilitate blended learning content while managing the organization's Learning Management System. They will collaborate with internal stakeholders to align training objectives and ensure effective program execution through data-driven evaluation.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess 2-3 years of experience in adult learning facilitation. Proficiency in LMS platforms and e-learning authoring tools is required, along with the ability to pass a criminal record and vulnerable sector check.

Skills

Instructional design
Adult learning principles
Facilitation
LMS administration
Curriculum development
Blended learning
E-learning authoring
Articulate Storyline
Rise
Data analysis
Coaching
Stakeholder collaboration
Project coordination
Communication
Presentation skills
Interpersonal skills

Benefits

Competitive compensation
Comprehensive health and dental benefits
Employer-matching RRSP program
Paid vacation
Sick and wellness days
Employee & Family Assistance Program
Life and AD&D insurance
Ongoing training and professional development opportunities
Onsite parking

Visa sponsorship

Not detected in the job text

Keywords

Learning Experience Specialist
Instructional Design
Adult Education
LMS
Articulate Storyline
Rise
Facilitation
Curriculum Development
Blended Learning
Training
Human Resources
Performance Support
Data Accuracy
Stakeholder Management
Trauma-Informed Care
Harm Reduction
Recovery-Oriented Practice
Professional Development
Compliance Training
Role-Based Training
Technical Troubleshooting
Interdisciplinary Collaboration
Learning Culture
Instructional Best Practices
Program Evaluation

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