About Us
At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.
We are more than an emergency shelter.
Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.
All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.
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Department:
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Health & Recovery Services:
Urban Response
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Job Category:
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Permanent
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Reports To:
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Health & Recovery Services Leadership
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Position Type:
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1.05
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Direct Reports:
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N/A
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Shift:
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Days (0700-1900)
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Indirect Reports:
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N/A
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Location:
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Main building
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Position Summary
Reporting to the Supervisor, Urban Response, the Licensed Practical Nurse (LPN) works in Urban Response programs, which include the Episodic Medical Care Clinic and Rapid Response programs. These programs support clients utilizing Emergency Shelter services that are in various stages of their housing and recovery journeys. The Episodic Medical Care Clinic program provides episodic medical and social support(s) to clients experiencing homelessness and acute medical concerns while the Rapid Response Team provides emergency response and short-term medical observation to individuals who have recently experienced a medical emergency and require additional supports or intervention.
The Licensed Practical Nurse (LPN) utilizes skills and knowledge to provide care for our clients in multiple service areas within the Urban Response programs. This role is a part of the integrated Health & Recovery Services team and is expected to work in both our Episodic Medical Care Clinic, which may include the Medication Assistance program and Nurse Led Walk-In Clinic at times, and the Rapid Response Team. The Licensed Practical Nurse may perform tasks related to emergency response, applying various standardized assessment tools, medication assistance, symptom management, wound care, documentation, health promotion, referrals to internal and external resources, mental health and crisis intervention, and other tasks, as assigned by Health & Recovery Services Leadership. In some extreme cases, the Urban Response LPN may be called upon to provide nursing care to clients within the Recovery Oriented System of Care programs from time to time.
Time Commitment
48 hours per rotation with 4 days on and 4 days off. Some unusual hours may be required from time to time as the need arise. Schedule may be altered at the discretion of management.
Job Duties and Responsibilities
- Perform delegated independent nursing functions within the scope of practice as determined by CLHA and the DI within the individual LPN competence level, as observed by the Health & Recovery Services Leadership team.
- Assist with other frontline staff duties when time allows.
- Consistently demonstrate the ability to take the initiative to make decisions/choices without direct supervision.
- Be informed of APL routines and maintains standards and knowledge around phlebotomy and lab services.
- Participates in formal and informal health teaching including preventative health concepts concerning Hepatitis A, B, C, HIV, condom usage, nutrition, STBBI’s, basic sanitation, personal hygiene, post-op, and pre-natal care.
- Participate in influenza, other vaccination, and/or other specialist medical clinics from time to time.
- Maintains and ensures best practices around the handling of vaccines, participates in the maintenance of immunization procedures and administration of vaccines, medications, and other treatments necessary to provide client care.
- Ensure compliance with regulatory standards (SDS, OH&S, WHMIS).
- Organize job functions and work area to be able to effectively complete assignments within established time frames.
- Provide culturally aware support to DI clients, celebrating the diversity of clients and being aware of power dynamics of privilege and oppression that may be present.
- Ensure all required data is entered accurately into organizational databases including the DI Guestbook Database, and client Electronic Medical Records (EMR) and referrals provided in accordance to DI policy and professional nursing standards.
- Develop and maintain collaborative and accountable working relations with internal DI colleagues to strengthen communication flow and cross-program understanding.
- Provide caring, reliable, trauma-informed care to all patients & clients accessing the DI to reduce barriers to service and increase community trust.
- Conduct assessments, initiatives, and implement health management strategies; provide appropriate evaluation, follow-up, and modifications to care plans according to practice protocols; assist with the delivery of disease management and health promotion; implement strategies for improving the quality and provision of care.
- Coordinate services with other team members and community resources according to policies, procedures, and established standards.
- Perform other related tasks that are approved by the designated Supervisor, Manager, and the Directors of the DI.
Required Competencies and Qualifications
- Completion of an accredited two-year Practical Nursing diploma. Proof of completion required.
- Registration with the College of LPN's and HCAs of Alberta (CLHA). Proof of registration, in good standing with no restrictions, required.
- Valid Professional Liability Insurance. Proof of coverage required.
- Recent Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copies required.
- Current CPR – BLS. Proof of certification required.
- 1-2 years nursing experience is an asset, preferably within the addictions and mental health field, and/or the homeless servicing system of care.
- Lived experience an asset but not a requirement. We ask that those with lived experience are two or more years in their recovery, less may be considered if ALL other aspects are met.
- Experience in acute care, Advance Wound Care certification, and/or mental health experience are all considered assets but not mandatory.
- Have at minimum a working understanding of Trauma Informed Care.
- Strong knowledge and understanding of the epidemiology of addiction, homelessness, mental health and acute medical concerns, and able to maintain active learning on emerging evidence and best practices.
- Resourcefulness and knowledge of community resources and social support systems.
- Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time.
- Well-developed interpersonal, conflict resolution and negotiating skills.
- Strong problem-solving skills and the ability to improve projects, programs, and processes.
- Excellent communications skills, both oral and written.
- Computer skills including familiarity with word processing, database, and Internet.
Working Conditions
The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma. These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.
This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.
While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It’s about making a difference – one person at a time.
Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.
Why the DI?
The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
What we Offer
Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.
Some of the employer-paid group benefits include:
- Vacation days
- Sick days
- Wellness days
- Extended Health & Dental coverage
- Employer Matching RRSP Program
- Homewood EFAP
- Life Insurance and Accidental Death & Dismemberment (AD&D)
Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.
Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, People & Culture will discuss your eligibility for benefits with you.
Vulnerable Sector Check
A satisfactory vulnerable sector clearance is require prior to resumption at the DI.
The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.
If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to People@thedi.ca.
