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Added 2 mins ago
FT
Red Seal Mechanic, Kelowna
Fountain Tire
Kelowna, BC
- Other
Commitment to providing a superior customer experience
Added 2 mins ago
FT
Journeyperson Automotive Technician
Fountain Tire
Leduc, AB
- Other
Commitment to providing a superior customer experience
Added 2 mins ago
CC
Retail Shift Leader
Canna Cabana
Edmonton, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 17 mins ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Carlingwood Shopping Centre - Ottawa, ON
Signet Jewelers
Ottawa, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 17 mins ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Tanger Outlet Center - Ottawa - Ottawa, ON
Signet Jewelers
Ottawa, ON
- Full-time
Strong customer service, sales, retail and/or jewelry experience
Added 17 mins ago
TE
Branch Administrator
TK Elevator
Sudbury, ON · Greater Sudbury, ON
- Full-time
Respond to customer inquiries and/or redirect to the appropriate department
Added 32 mins ago
E
store manager - retail
Esso
Ardrossan, AB
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 32 mins ago
CH
Key Accounts Manager, Grocery
Charton Hobbs Group
Mississauga, ON
- Full-time
Charton Hobbs is seeking a Grocery Key Accounts Manager to develop major head office relationships and accelerate growth across Ontario grocery. This role is responsible for approximately…
Added 47 mins ago
WM
Quality Manager - Manufacturing
Weir Minerals
Surrey, BC
- Full-time
Quality Manager - Manufacturing / Rubber Products
Added 47 mins ago
P
Territory Sales Manager
PPG
Delta, BC
- Full-time
As a Territory Sales Manager, you will be responsible for developing profitable new business within the Automotive Refinish Collision segment for PPG. you will play a critical role in…
Added 47 mins ago
P
Sales Manager (Western Canada)
PPG
Mississauga, ON
- Full-time
The Sales Manager drives sales growth, profitability, and team development within their designated region (Western Canada). You will lead a high-performing team of Refinish Collision…
Added 47 mins ago
W
Quality Manager - Manufacturing
Weir
Surrey, BC
- Full-time
Quality Manager - Manufacturing / Rubber Products
Added 47 mins ago
PV
Keyholder
Pet Valu
Grand Forks, BC
- Part-time
At least 2 years of experience in retail or customer service
Added 47 mins ago
PV
Store Manager
Pet Valu
Rosetown, SK
- Full-time
Minimum of 2 years customer service and retail store management experience
Added 47 mins ago
PV
Keyholder
Pet Valu
Canada
- Part-time
At least 2 years of experience in retail or customer service
Added 47 mins ago
PV
Keyholder
Pet Valu
Canada
- Part-time
At least 2 years of experience in retail or customer service
Added 47 mins ago
PV
Keyholder
Pet Valu
Saskatoon, SK
- Part-time
At least 2 years of experience in retail or customer service
Added 47 mins ago
S
Assistant Department Manager, Deli
Save-On-Foods
Burnaby, BC · Cameron - Burnaby BC
- Part-time
Previous retail or customer service experience (considered an asset).
Added 47 mins ago
S
Assistant Department Manager, Meat
Save-On-Foods
Langley (District), BC · Langley - Downtown - Langley BC
- Part-time
Previous retail or customer service experience (considered an asset).
Added 47 mins ago
U
Key Account Manager - Beauty & Personal Care
Unilever
Toronto, ON
- Full-time
We are looking for a commercially driven and customer-focused Key Account Manager to lead and grow one of our key Canadian retail accounts, Costco.
Added 47 mins ago
MS
Merchandise Manager PT
Michaels Stores
Winnipeg, MB
- Part-time
Store - WINNIPEG-GARDEN CITY, MBThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards.…
Added 47 mins ago
MS
Merchandise Manager
Michaels Stores
Saskatoon, SK
- Part-time
Store - SASKATOON, SKThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role…
Added 47 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Laval, QC
Swarovski
Laval, QC
- Part-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
Added 47 mins ago
V
Checker Dispatcher - London, ON
Voyago
London, ON
- Part-time
Reporting to Operations Manager, Dispatchers are responsible for providing a high degree of customer service while coordinating bookings. They identify customer needs, clarify information,…
Added 1 hour ago
BP
Front of House Supervisor
Boston Pizza
Kingston, ON
- Full-time
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…

Calgary Fasteners Tool

Inside Sales and Service Representative

Courtenay, BC, Canada

$45,000 to $48,000 CAD / year

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Applications open in a new tab.

Job details

Pay: $45,000 to $48,000 CAD / year
Experience: 2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
Posting language: English
Posted: Aug 13, 2026

Original job description

Job Overview:

We are seeking a reliable and motivated Inside Sales & Service Representative to join our growing team at our ONO Work & Safety Courtenay location. As an Inside Sales & Service Representative, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience for our customers by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge.

This is an excellent opportunity for an individual who possesses a positive attitude, a great work ethic, and someone who is looking to excel in a dynamic sales environment. We invite qualified candidates to apply as you take the next step in your career.

Primary Responsibilities:

Answering phone calls, emails, and helping walk-in customers in a professional manner.
Provide best-in-class customer service and help resolve customer issues and requests in a timely manner.
Identify customer needs and recommend appropriate products/services.
Provide pricing and inventory information to customers.
Process and enter customer orders with detailed specifications into the computer system.
Support Outside Sales Reps in processing quotes, orders, and other requirements.
Help in organizing the showroom, stocking shelves, etc.
Organize and load orders into a company/own vehicle and execute timely deliveries to local clients.
Other duties as assigned by the manager.

Qualifications:

2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
Strong work ethic, with the ability to consistently deliver exceptional service in a fast-paced environment.
Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.
Excellent time management skills with the ability to balance multiple priorities with high attention to detail.
Strong proficiency with computers and willingness to learn new software programs
Highly motivated with a desire to be successful.
Must possess a valid Driver’s License and be willing to provide a current driver’s abstract.
Willingness to gain advanced knowledge of Fasteners & Tools products and services.
Self-starter who takes initiative in getting things done.
A team player with a "can-do" attitude.

What we offer:

Competitive Salary
Employee Incentive Program
Career growth opportunities
Comprehensive Group Benefit Package
Employee & Family Assistance Program
Matching Pension Program
Generous time off

Company Overview:

ONO Work & Safety is a proud member of The Fastener Group with multiple branches throughout Western Canada. We take pride in being the industry leader, proudly serving our clientele and supporting our dedicated employees for decades.

With three conveniently located branches in BC, we provide innovative solutions and products tailored to meet the diverse needs of our customers in the industrial, commercial, and construction sectors. Our focus is on offering a wide range of products, including hand and power tools, fasteners, safety supplies, and other essential products to support business operations. At ONO Work & Safety, we believe in the importance of building relationships with our customers and understanding their needs. We are committed to delivering exceptional customer service and ensuring that everyone receives the quality service they deserve.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Inside Sales and Service Representative will process customer orders, manage inquiries regarding pricing and availability, and provide professional customer service. Additionally, the role involves supporting outside sales, maintaining the showroom, and performing local deliveries.

Requirements

Candidates should have 2 to 3 years of customer service experience and strong computer proficiency. A valid driver's license is required, along with excellent communication skills and a proactive, team-oriented attitude.

Skills

Customer Service
Inside Sales
Order Processing
Product Knowledge
Communication Skills
Time Management
Computer Proficiency
Inventory Management
Problem Solving
Interpersonal Skills
Attention To Detail
Logistics Support

Benefits

Competitive Salary
Employee Incentive Program
Career growth opportunities
Comprehensive Group Benefit Package
Employee & Family Assistance Program
Matching Pension Program
Generous time off

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Fasteners
Tools
Inventory Management
Order Processing
Showroom Management
Logistics
Safety Supplies
Industrial Sector
Commercial Sector
Construction Sector
Product Knowledge
Time Management
Communication Skills
Driver's License

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