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Added 8 mins ago
Product Support Representative - Parts
Inland Truck & Equipment
Estevan, SK
Full-time
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 8 mins ago
Intern, R&T Project Engineering Management (Winter 2027)
Bombardier
Montreal, QC
Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 8 mins ago
Internship in Engineering, Operation Support, Global 5500/6500/8000 (Interior), (Winter 2027)
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14 Month Contract Production Coordinator
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Added 8 mins ago
HR Advisor – Talent Development and Cross-Functional HR Initiatives
CS GROUP - Canada
Montreal, QC
Full-time
CS Group Canada, a subsidiary of CS Group (part of the Sopra Steria Group), is a leader in the development and certification of safety-critical systems for the aerospace, electric mobility,…
Added 9 mins ago
Account Manager I
TD
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Full-time
3+ years of relevant experience and/or Associate Program
Added 9 mins ago
Banking Centre Leader II
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Full-time
…- delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by…
Added 24 mins ago
Concierge, Full-Time
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Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for…
Added 39 mins ago
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Senior Protection and Control Testing Technician-Technologist
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Added 39 mins ago
Senior Customer Success Manager
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Monitoring Operators (Full Time - French Bilingual)
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Added 1 hour ago
Postdoctoral Research Fellow
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Vancouver, BC
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…to develop independent research questions aligned with the program and lead high-impact publications and grant applications. The Fellow may contribute to projects…
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Added 1 hour ago
Software Developer II
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Added 1 hour ago
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Full-time

Calgary Fasteners Tool

Inside Sales and Service Representative

Courtenay, BC, Canada

Pay: $45,000 to $48,000 CAD / year
Experience: 2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
Posting language: English
Posted: Aug 13, 2026

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Original job description

Job Overview:

We are seeking a reliable and motivated Inside Sales & Service Representative to join our growing team at our ONO Work & Safety Courtenay location. As an Inside Sales & Service Representative, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience for our customers by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge.

This is an excellent opportunity for an individual who possesses a positive attitude, a great work ethic, and someone who is looking to excel in a dynamic sales environment. We invite qualified candidates to apply as you take the next step in your career.

Primary Responsibilities:

Answering phone calls, emails, and helping walk-in customers in a professional manner.
Provide best-in-class customer service and help resolve customer issues and requests in a timely manner.
Identify customer needs and recommend appropriate products/services.
Provide pricing and inventory information to customers.
Process and enter customer orders with detailed specifications into the computer system.
Support Outside Sales Reps in processing quotes, orders, and other requirements.
Help in organizing the showroom, stocking shelves, etc.
Organize and load orders into a company/own vehicle and execute timely deliveries to local clients.
Other duties as assigned by the manager.

Qualifications:

2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
Strong work ethic, with the ability to consistently deliver exceptional service in a fast-paced environment.
Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.
Excellent time management skills with the ability to balance multiple priorities with high attention to detail.
Strong proficiency with computers and willingness to learn new software programs
Highly motivated with a desire to be successful.
Must possess a valid Driver’s License and be willing to provide a current driver’s abstract.
Willingness to gain advanced knowledge of Fasteners & Tools products and services.
Self-starter who takes initiative in getting things done.
A team player with a "can-do" attitude.

What we offer:

Competitive Salary
Employee Incentive Program
Career growth opportunities
Comprehensive Group Benefit Package
Employee & Family Assistance Program
Matching Pension Program
Generous time off

Company Overview:

ONO Work & Safety is a proud member of The Fastener Group with multiple branches throughout Western Canada. We take pride in being the industry leader, proudly serving our clientele and supporting our dedicated employees for decades.

With three conveniently located branches in BC, we provide innovative solutions and products tailored to meet the diverse needs of our customers in the industrial, commercial, and construction sectors. Our focus is on offering a wide range of products, including hand and power tools, fasteners, safety supplies, and other essential products to support business operations. At ONO Work & Safety, we believe in the importance of building relationships with our customers and understanding their needs. We are committed to delivering exceptional customer service and ensuring that everyone receives the quality service they deserve.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The Inside Sales and Service Representative will process customer orders, manage inquiries regarding pricing and availability, and provide professional customer service. Additionally, the role involves supporting outside sales, maintaining the showroom, and performing local deliveries.

Requirements

Candidates should have 2 to 3 years of customer service experience and strong computer proficiency. A valid driver's license is required, along with excellent communication skills and a proactive, team-oriented attitude.

Skills

Customer Service
Inside Sales
Order Processing
Product Knowledge
Communication Skills
Time Management
Computer Proficiency
Inventory Management
Problem Solving
Interpersonal Skills
Attention To Detail
Logistics Support

Benefits

Competitive Salary
Employee Incentive Program
Career growth opportunities
Comprehensive Group Benefit Package
Employee & Family Assistance Program
Matching Pension Program
Generous time off

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Fasteners
Tools
Inventory Management
Order Processing
Showroom Management
Logistics
Safety Supplies
Industrial Sector
Commercial Sector
Construction Sector
Product Knowledge
Time Management
Communication Skills
Driver's License

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