Calgary Homeless Foundation (CHF)
Calgary Homeless Foundation guides the fight against homelessness. Fueled by this purpose, we envision the day when homelessness is rare, brief, and non-recurring - perhaps an episode in someone's life, but never a condition that defines it. Working in alignment with governments and collaboratively with service providers and community partners, we help translate complex system needs into coordinated, efficient ground-level action that maximizes the impact of every resource and creates lasting pathways out of homelessness.
We are uniquely positioned to observe the many challenges facing our city and strengthen the entire sector through strategic leadership, forward-thinking capacity development, and hands-on, day-to-day support.
Our comprehensive data warehouse reveals the full picture of homelessness in our community, enabling us to anticipate challenges and identify effective solutions. And we unite diverse stakeholders around shared goals and help address complex situations that no single agency can solve alone.
Our collective approach and focus on learning and evaluation equip us to address homelessness across our city while keeping the people experiencing it at the heart of our work. When the system works better together, more people find their way home.
We are looking for passionate, entrepreneurial, and talented people to join our action-oriented, high-impact team.
The Position
CHF has a strategic commitment to provide governance and operational supports towards a recovery-oriented, coordinated system of care. The system of care is comprised of services to those who are experiencing homelessness (outreach, emergency shelters, and hidden homelessness), those who are seeking supportive housing (Coordinated Access and Assessment), and over 45+ programs providing housing supports. The position provides daily operational management of the Coordinated Access and Assessment (CAA) data quality and communication functions, including pre-placement data quality checks, weekly placement committee supports, CAA inbox monitoring, and post-placement data entry. This role is also responsible for coordinating and chairing the weekly placement committee meetings, providing support to train new Housing Strategists, and supporting current Housing Strategists with mentoring. and data quality
Our Staff
CHF staff are action-oriented individuals who are catalytic leaders, courageous collaborators, evidence-inspired, and vision-dedicated. They choose to bring their professional expertise and personal talents to the non-profit sector, to add value to the full community. They work cooperatively with others in a strong team environment; demonstrate flexibility in organizing and undertaking work; show a high degree of initiative, discernment and resourcefulness; exhibit excellent communication and relational skills; demonstrate thoughtfulness and intelligence in decision making; and are focused on creating positive outcomes for persons experiencing homelessness.
How We Work Here
At CHF our approach is grounded in purpose, collaboration, and accountability. We believe that how we work together matters as much as what we achieve.
Here’s what you can expect from us - and what we expect from you:
- Ownership Under Pressure: We take responsibility for outcomes, even when challenges arise.
- Constructive Feedback: We give and receive feedback openly, with the goal of learning and improving.
- Pace with Purpose: We move quickly when needed, without sacrificing quality or integrity.
- Healthy Disagreement: We challenge ideas respectfully and invite discussion to make decisions stronger.
- Shared Understanding: Expertise means building clarity for others, not being “right by default.”
Our culture values transparency, inclusion, and resilience. We name real pressures - external and internal - and navigate them together. Interviews and development conversations focus on real examples of how we act when it’s hard, because that’s when our values matter most.
Accountability and Deliverables
As the CAA Coordinator, you will be responsible for daily operations of CAA, placement committees, Housing strategist support, CAA data and communications. You will report to the Manager, CAA, and work closely as part of the team with CHF System Planners, HMIS Support Specialists, and Data Analysts.
The following list describes your responsibilities:
Data Quality and Data Entry
- Perform daily "Eyes on the List" data quality checks for the Coordinated Entry Tool and CAA
- Follow-up with Housing Strategists to correct any concerns which act as a barrier to effective referrals.
- Make corrections directly in the Homeless Management Information System (HMIS) as appropriate.
- Record referrals in HMIS and manage the appropriate data access transitions.
CAA Coordination
- Chair weekly placement committee meetings to ensure referrals are being made into adult, youth, and family supportive housing programs related programs within the Homeless Serving System of Care {HSSC)
- Liaise with and support more than 240+ housing strategists who administer the Coordinated Entry Tool (CET) assessment and who currently operate within multiple organizations across Calgary.
- Providing CET/CAA mentorship opportunities and data quality support for active Housing Strategists at various door agencies in Calgary.
- Provide support to the Manager, CAA to provide Coordinated Entry Tool (CET) training to new Housing Strategists.
Communications and Support
- Manage the inflow of housing program communications for open spaces and referral status.
- Collate program communication information for utilization during weekly placement committee meetings.
- Participate in and support placement committee meetings, taking notes and supporting any data-related needs
- Manage the CAA inbox and respond to requests and inquiries related to CAA and the Coordinated Entry Tool
- Support with the coordination of CET training and CAA related events (ex., community consultations).
Team Participation
- Work directly with the System Planning team to coordinate with housing programs and support with referrals.
- Be attentive to patterns and work with data analysts and HMIS support specialists to surface and test hypotheses and monitor CAA trends
- Participate in CHF-wide planning and implementation team processes.
Education and Experience
The ideal candidate will have the following qualifications:
- 2+ years direct experience with CAA/HMIS and 2+ years in data quality and data entry roles,
- Strong acumen for mindfully performing detail-oriented, repetitive work
- Strong learning capacity (new databases, new processes, new systems)
- Strong capacity for communication and relationship-building
- Trauma-informed practice awareness is an asset
General Competency Requirements
The ideal candidate will be expected to demonstrate and grow the following competencies:
Taking Accountability for Guiding the Fight Against Homelessness by:
- Regularly sharing our Purpose and Ambition and making decisions that move us toward
- Following through on my commitments to earn the trust of my colleagues and community partners
- Identifying obstacles, admitting my mistakes, and taking ownership of solutions
Fostering a Growth Mindset by:
- Regularly seeking new information and leveraging data to inform my solutions and decisions
- Treating mistakes as learning opportunities and focusing myself & others on improving future results
- Considering how I may have contributed to problems and regularly seeking feedback to discover how I can improve
- Accepting ambiguity and taking action to move us in the direction of our goals without waiting for perfect information
Empowering Others to Succeed by:
- Articulating and agreeing upon clear expectations and desired results
- Meeting regularly with my key internal and external stakeholders to ensure they have what they need from me to succeed
- Eliminating organizational constraints that hold people back
Collaborating for Greater Impact by:
- Proactively collaborating with others and incorporating their input into solutions
- Respecting the unique strengths and agency of others by encouraging them to propose solutions and make decisions
- Having the courage to share difficult perspectives directly, respectfully, and in a timely manner, and encouraging others to do the same
- Being willing to change my perspective when presented with new information
