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Added 11 mins ago
SH
Assistant Food & Beverage Manager | Full-time | Constantine
Silver Hotel Group
Toronto, ON
- Full-time
3-5 years of previous food and beverage experience at a supervisor or assistant manager level, preferably in a full-service hotel environment
Added 11 mins ago
MN
Citizen Support Worker
Métis Nation-Saskatchewan
Beauval, SK
- Part-time
…three times per month, or as directed by your Supervisor or…
Added 11 mins ago
TS
Site Superintendent
TalentSphere Staffing Solutions
Fort Mcpherson, NT
- Full-time
Work with the Project Manager, develop and maintain master project schedule with input from subcontractors
Added 11 mins ago
TP
Service Manager
T&T Power Group
Wellesley, ON
- $80,000 to $95,000 CAD / year
- Full-time
…qualified individual to fill the opening of the GTA Service Manager…
Added 11 mins ago
G
Schedule Manager
GagaMuller
Merritt, BC
- Full-time
As the Schedule Manager, you will lead the planning and scheduling function on behalf of the client, ensuring integrated project program are developed, maintained, analyzed, and…
Added 11 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 11 mins ago
TS
Site Superintendent
TalentSphere Staffing Solutions
Whitehorse, YT
- Full-time
Work with the Project Manager, develop and maintain master project schedule with input from subcontractors
Added 11 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 11 mins ago
TS
Site Superintendent
TalentSphere Staffing Solutions
BC · Squamish-Lillooet A, BC
- Full-time
Work with the Project Manager, develop and maintain master project schedule with input from subcontractors
Added 11 mins ago
GK
Privacy and Health Information Coordinator
Grandview Kids
Ajax, ON
- Contract
Every child and youth living at their full potential
Added 11 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 11 mins ago
CR
Maintenance Manager
COGIR Real Estate
Calgary, AB
- Full-time
…mentorship. Their expertise and insights will help you reach your full potential as Maintenance…
Added 11 mins ago
WC
Full Time Relief Pharmacist - Vancouver Island
Walmart Canada
Nanaimo, BC
- Full-time
Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 11 mins ago
E
Management Trainee
Enterprise
Saint John, NB
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 11 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Vancouver, BC
- Full-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 11 mins ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Vancouver, BC
- Full-time
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 11 mins ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Full-time
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 11 mins ago
RA
Facilities Coordinator
Rise Air
Saskatoon, SK
- Full-time
Eligible full-time employees enjoy a robust total rewards package that includes:
Added 11 mins ago
G
Schedule Manager
GagaMuller
Kamloops, BC
- Full-time
As the Schedule Manager, you will lead the planning and scheduling function on behalf of the client, ensuring integrated project program are developed, maintained, analyzed, and…
Added 11 mins ago
T
Manager, Delivery Lead / Project Manager - Gen AI and Software Delivery
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
…10,000 people across Canada, for a Delivery Lead / Project Manager on its Gen AI and Software Delivery team in Montreal. The team helps major organizations modernize how software is…
Added 11 mins ago
TE
Operations Manager - Ottawa (New Installation and Modernization)
TK Elevator
Ottawa, ON
- Full-time
…compliance with regulations and the company’s internal safety program, conducting regular training, and holding teams accountable to the highest safety standards to prevent incidents and…
Added 11 mins ago
NP
Coordinator, Maintenance & Projects
Niagara Parks Commission
Niagara Falls, ON
- Full-time
Prepare capital equipment lists for the Senior Manager’s or Director’s approval.
Added 11 mins ago
MC
Associate Director, Assessment Operations
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
…and a better candidate experience across every examination program you…
Added 11 mins ago
DU
Millwright Machinist
Dalhousie University
Halifax, NS
- Full-time
Reporting to the Trade Supervisor and/or Manager, the incumbent is responsible for the installation, removal, repair and preventive maintenance of rotating equipment on the University…
Added 11 mins ago
RH
Community Disability Worker, Full Time Day Hours - Sherwood Park
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
Community Disability Worker - Sherwood Park Adult Services Day Program.

Calgary Homeless Foundation

Homeless Management Information Support Specialist

Calgary, AB, T2G 4T8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ Years of experience in software application support and/or customer support/customer service.
Posting language: English
Posted: Oct 27, 2026

Original job description

Calgary Homeless Foundation (CHF)

Calgary Homeless Foundation guides the fight against homelessness. Fueled by this purpose, we envision the day when homelessness is rare, brief, and non-recurring - perhaps an episode in someone's life, but never a condition that defines it. Working in alignment with governments and collaboratively with service providers and community partners, we help translate complex system needs into coordinated, efficient ground-level action that maximizes the impact of every resource and creates lasting pathways out of homelessness.

We are uniquely positioned to observe the many challenges facing our city and strengthen the entire sector through strategic leadership, forward-thinking capacity development, and hands-on, day-to-day support.

Our comprehensive data warehouse reveals the full picture of homelessness in our community, enabling us to anticipate challenges and identify effective solutions. And we unite diverse stakeholders around shared goals and help address complex situations that no single agency can solve alone.

Our collective approach and focus on learning and evaluation equip us to address homelessness across our city while keeping the people experiencing it at the heart of our work. When the system works better together, more people find their way home.

We are looking for passionate, entrepreneurial, and talented people to join our action-oriented, high-impact team.

The Position

Reporting to the Manager, HMIS, the HMIS Support Specialist is responsible for providing ongoing user support, system training, data quality validation, and continuous system improvements to provide support to a community of over 900 HMIS users across the Homeless Serving System of Care (HSSC). This role will support agencies through HMIS implementation and daily utilization, in addition to maintaining high-quality data collection procedures and documentation. As a member of the HMIS Support Team, the HMIS Support Specialist values collaboration with external agencies, as well as CHF’s internal Data & Analytics and Program & Evaluation teams to further develop a sophisticated homeless management information system.

Our Staff

CHF staff are action-oriented individuals who are catalytic leaders, courageous collaborators, evidence-inspired, and vision-dedicated. They choose to bring their professional expertise and personal talents to the non-profit sector, to add value to the full community. They work cooperatively with others in a strong team environment; demonstrate flexibility in organizing and undertaking work; show a high degree of initiative, discernment and resourcefulness; exhibit excellent communication and relational skills; demonstrate thoughtfulness and intelligence in decision making; and are focused on creating positive outcomes for persons experiencing homelessness.

How We Work Here

At CHF our approach is grounded in purpose, collaboration, and accountability. We believe that how we work together matters as much as what we achieve.

Here’s what you can expect from us - and what we expect from you:

Ownership Under Pressure: We take responsibility for outcomes, even when challenges arise.

Constructive Feedback: We give and receive feedback openly, with the goal of learning and improving.

Pace with Purpose: We move quickly when needed, without sacrificing quality or integrity.

Healthy Disagreement: We challenge ideas respectfully and invite discussion to make decisions stronger.

Shared Understanding: Expertise means building clarity for others, not being “right by default.”

Our culture values transparency, inclusion, and resilience. We name real pressures - external and internal - and navigate them together. Interviews and development conversations focus on real examples of how we act when it’s hard, because that’s when our values matter most.

Accountability and Deliverables

Key activities include:

Monitor helpdesk ticketing system and respond to user requests.
Support digital platform configuration, implementation, and training for agencies/programs.
Support and promote data quality validation across multiple agencies/programs and instruct users to correct accordingly.
Proactively conduct program workflow assessments to optimize HMIS for new and existing programs.
Develop and maintain internal/external documentation (process, training, policies, etc.).
Perform routine and time-sensitive HMIS administrative tasks (process referrals, system upgrades).
Foster collaboration with internal/external stakeholders via cross-functional teams to support the coordination of various projects throughout the homeless-serving system of care.
Drive continuous improvement through collaboration and constructive feedback with manager and team (ability to provide and receive).

Education and Experience

The ideal candidate will have the following qualifications:

Post-secondary degree/diploma/certification in a field related to Human Services, Information Management, or equivalent experience.
2+ Years of experience in software application support and/or customer support/customer service.
Experience with HMIS ServicePoint and/or Calgary’s Homeless Serving System of Care (HSSC) would be an asset.
Ability to work both independently and with a team.
Strong attention to detail and demonstrated commitment to internal quality control in all communications
Excellent verbal and written communication skills with a proven ability to communicate and explain technical concepts to a non-technical audience.
Proven ability to multi-task and prioritize strategically.
Proficiency with Microsoft Suite, including Outlook, Word, Excel, and PowerPoint presentations.

General Competency Requirements

The ideal candidate will be expected to demonstrate and grow the following competencies:

Taking Accountability for Guiding the Fight Against Homelessness by:

Regularly sharing our Purpose and Ambition and making decisions that move us toward
Following through on my commitments to earn the trust of my colleagues and community partners
Identifying obstacles, admitting my mistakes, and taking ownership of solutions

Fostering a Growth Mindset by:

Regularly seeking new information and leveraging data to inform my solutions and decisions
Treating mistakes as learning opportunities and focusing myself & others on improving future results
Considering how I may have contributed to problems and regularly seeking feedback to discover how I can improve
Accepting ambiguity and taking action to move us in the direction of our goals without waiting for perfect information

Empowering Others to Succeed by:

Articulating and agreeing upon clear expectations and desired results
Meeting regularly with my key internal and external stakeholders to ensure they have what they need from me to succeed
Eliminating organizational constraints that hold people back

Collaborating for Greater Impact by:

Proactively collaborating with others and incorporating their input into solutions
Respecting the unique strengths and agency of others by encouraging them to propose solutions and make decisions
Having the courage to share difficult perspectives directly, respectfully, and in a timely manner, and encouraging others to do the same
Being willing to change my perspective when presented with new information

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More about this job

Responsibilities

The HMIS Support Specialist provides ongoing user support, system training, and data quality validation for a community of over 900 users. They also conduct program workflow assessments and maintain documentation to optimize the homeless management information system.

Requirements

Candidates must have a post-secondary degree, diploma, or certification in Human Services, Information Management, or equivalent experience. At least 2 years of experience in software application or customer support is required.

Skills

Software application support
Customer support
Data quality validation
System training
Workflow assessment
Technical documentation
Microsoft Suite
Communication skills
Problem solving
Collaboration
Data analysis
Project coordination
HMIS
ServicePoint

Visa sponsorship

Not detected in the job text

Keywords

HMIS
ServicePoint
Data Quality
Helpdesk
Software Support
Customer Service
Workflow Assessment
System Configuration
Data Analytics
Non-profit
Human Services
Information Management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Stakeholder Management
Capacity Development
System Administration

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