Community Services Facilitator - Full Time
- Calgary, AB, Canada
$36,367.50 with a 10.46% salary increase after successful completion of the probationary period. · Full-time
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Job details
- Pay
- $36,367.50 with a 10.46% salary increase after successful completion of the probationary period.
- Job type
- Full-time
- Apply by
- Working hours
- 37.5 hours per week
- Posting language
- English
- Posted
Original job description
37.5 hours per week | Rotational schedule including days, evenings, and weekends | Shifts between 8:30AM–7:00PM
Reporting to the Manager of Animal Admissions & Foster, the Community Services Facilitator is a collaborative, cross-functional role that operates across Animal Admissions, Foster Care, and Community Programs. This position is integral to advancing the organization’s mission by supporting a coordinated, compassionate approach to service delivery for both animals and the community.
The Community Services Facilitator plays a key role in ensuring a seamless and client-centered experience across the continuum of care - from intake and diversion, to foster placement, to the delivery of community-based supports that help keep pets safely in their homes. This position requires a high degree of adaptability, sound judgment, and professionalism to effectively navigate a fast-paced environment while responding to the diverse needs of clients and animals.
The successful candidate will demonstrate a strong commitment to animal welfare, exceptional customer service, and the ability to effectively coordinate programs, resources, and communication across multiple teams in support of organizational goals.
Responsibilities:
Integrated Service Delivery
$36,367.50 with a 10.46% salary increase after successful completion of the probationary period.
What We Offer:
The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.
We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.
We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.
Reporting to the Manager of Animal Admissions & Foster, the Community Services Facilitator is a collaborative, cross-functional role that operates across Animal Admissions, Foster Care, and Community Programs. This position is integral to advancing the organization’s mission by supporting a coordinated, compassionate approach to service delivery for both animals and the community.
The Community Services Facilitator plays a key role in ensuring a seamless and client-centered experience across the continuum of care - from intake and diversion, to foster placement, to the delivery of community-based supports that help keep pets safely in their homes. This position requires a high degree of adaptability, sound judgment, and professionalism to effectively navigate a fast-paced environment while responding to the diverse needs of clients and animals.
The successful candidate will demonstrate a strong commitment to animal welfare, exceptional customer service, and the ability to effectively coordinate programs, resources, and communication across multiple teams in support of organizational goals.
Responsibilities:
Integrated Service Delivery
- Act as a liaison across Admissions, Foster, and Community Programs to ensure cohesive, timely, and client-centered service delivery.
- Support the full lifecycle of care for animals and clients, including intake, diversion, foster placement, and community outreach programs.
- Maintain strong communication between departments to ensure alignment, efficiency, and continuity of care.
- Provide compassionate, non-judgmental support to clients surrendering animals or seeking assistance.
- Assess and triage animal intakes while exploring diversion opportunities and community-based supports.
- Process intake documentation, maintain accurate records, and manage database entries.
- Coordinate foster intakes, returns, and transportation logistics with internal teams and external veterinary partners.
- Respond to public inquiries via phone, email, and in person.
- Train and support foster families and volunteers.
- Coordinate the placement of animals into foster homes, ensuring timely and appropriate matches.
- Maintain ongoing communication with foster caregivers and provide day-to-day support.
- Track and manage foster animal records, inventory, and program documentation.
- Support volunteer engagement, recognition initiatives, and foster appreciation efforts.
- Support the administration of applications, appointment scheduling, and client communication.
- Collaborate with veterinary teams and external partners to expand program offerings (e.g., vaccination and spay/neuter initiatives).
- Track program data and contribute to reporting and continuous improvement.
- Develop and document policies, procedures, and best practices for program consistency.
- Assist in the coordination, and delivery of community support programs, including:
- Pet Safekeeping
- Emergency Boarding
- Seniors Program
- Pet Food Bank
- Keep Them Home initiatives
- Provide administrative and operational support across departments as needed.
- Assist with animal care duties including handling, cleaning, enrichment, and kennel setup when required.
- Support transport of animals to veterinary clinics and partner agencies.
- Promote volunteer engagement and donor stewardship through positive relationship-building.
- Participate in maintaining a safe, clean, and organized work environment.
- High school diploma (post-secondary education in animal care, social work, or related field an asset).
- Experience in customer service, program coordination, or animal welfare environments.
- Strong interpersonal and communication skills, with the ability to manage sensitive situations compassionately.
- Proven ability to build relationships across diverse communities and stakeholders.
- Excellent organizational and multitasking skills, with the ability to manage competing priorities.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to work independently and collaboratively in a fast-paced environment.
- Class 5 Driver’s License with a clear 3-year driver’s abstract required.
- Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS.
- Ability to safely handle animals and lift up to 50 lbs
- Capacity for repetitive physical tasks including standing, walking, bending, and lifting
- Physically capable of, and comfortable handling a variety of species including but not limited to: cats, dogs, rabbits, birds, reptiles, and other species
$36,367.50 with a 10.46% salary increase after successful completion of the probationary period.
What We Offer:
- 100% employer-paid health and dental benefits for employees and their eligible dependants.
- Vision coverage and a Wellness Spending Account.
- Employer-matched RSP contributions.
- Paid vacation, sick time, wellness days, and flex days, plus a paid day off for your birthday.
- Professional development and career-growth opportunities.
- Discounts on CHS products and services, including adoption fees.
- Access to an Employee and Family Assistance Program and reduced-rate counselling services.
- Free on-site parking.
- A meaningful, mission-driven workplace where your work directly supports animals and people in the community.
The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.
We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.
We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.
More about this job
Responsibilities
Coordinate services across animal admissions, foster care, and community programs to provide consistent support for animals and clients. Manage intake and foster placements, assist with community programs and outreach, maintain records and communications, and provide operational and animal-care support as needed.
Requirements
A high school diploma is required, with post-secondary education in animal care, social work, or a related field considered an asset; experience in customer service, program coordination, or animal welfare is also sought. Candidates need strong communication and organizational skills, Microsoft Office proficiency, a valid Class 5 driver's license with a clear three-year abstract, and the ability to handle animals and lift up to 50 pounds; a criminal record check is required.
Skills
- Customer Service
- Program Coordination
- Animal Welfare
- Client Support
- Animal Intake and Triage
- Foster Program Coordination
- Volunteer Engagement
- Community Outreach
- Interpersonal Communication
- Relationship Building
- Organization
- Multitasking
- Microsoft Office
- Recordkeeping
- Animal Handling
- Transportation Coordination
Benefits
- Employer-Paid Health and Dental Benefits
- Vision Coverage
- Wellness Spending Account
- Paid Vacation
- Paid Sick Time
- Wellness Days
- Flex Days
- Paid Birthday Leave
- Professional Development
- Career Growth Opportunities
- Employee Discounts
- Employee and Family Assistance Program
- Reduced-Rate Counselling
- Free On-Site Parking
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Social Services
- Administrative
- Logistics
Keywords
- Animal Welfare
- Animal Admissions
- Foster Care
- Community Programs
- Client-Centered Service
- Intake and Diversion
- Animal Triage
- Foster Placement
- Volunteer Engagement
- Community Outreach
- Pet Safekeeping
- Emergency Boarding
- Seniors Program
- Pet Food Bank
- Spay and Neuter
- Vaccination Programs
- Veterinary Partners
- Program Data and Reporting
- Policies and Procedures
- Microsoft Office
- Animal Handling
- Class 5 Driver's License
- Criminal Record Check
- Customer Service
- Transportation Logistics