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Added 1 min ago
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Calgary Police Service

Ticket Processing & e-Disclosure Specialist

Calgary, AB, Canada

Pay: $34.37 to $45.97 CAD / hour
Job type: Temporary
Apply by: Oct 5, 2026
Experience: A minimum of 1 year experience in customer service is required.
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Ticket Processing and e-Disclosure Specialist, you will be responsible for a variety of tasks related to policing processes including ticketing, photo enforcement and Immediate Roadside Sanctions (IRS). Primary duties include:

Accurately input data from various violation tickets (for example: street/handwritten, photo enforcement, out-of-province photo enforcement and mandatory court) and input the information correctly into an in-house Summons Data Entry (SUMNS) application.
Ensure tickets and contraventions written by Calgary Police Officers are processed in a timely manner so they are available to the accused and to the courts.
Process and email officers regarding cancelled street issued and photo enforcement violation tickets.
Review disclosure documents to ensure the removal of sensitive, private, and personal information.
Provide customer service via telephone, front counter or email to the public and members of Calgary Police Service (CPS).
Sort incoming mail and complete quality assurance checks on entered violation tickets (both street and photo enforcement).
Stay current with legislation related to Immediate Roadside Sanctions (IRS) and Violation Ticketing.

Qualifications

A High School Diploma or Equivalency (i.e. G.E.D.) and at least 1 job related course such as Fundamentals of Information and Records Management or related course.
Applicants must be able to demonstrate a minimum data entry speed of 5,000 keystrokes per hour.
Intermediate proficiency in Microsoft Office (Outlook, Excel and Word) is required.
A minimum of 1 year experience in customer service is required.
An Information Access and Protection of Privacy (IAPP) certificate is considered an asset.
Experience using Adobe Acrobat Pro for the distribution, redacting and encryption of information would be considered an asset.
Previous experience with database systems such as JOIN (Justice Online Information Network), MOVES (Alberta Motor Vehicles System) or Windows-based programs and Adobe Acrobat will be considered assets.
Success in this position requires emotional intelligence; creating and sustaining safe, respectful and inclusive workplaces; promoting supportive, balanced and professional accountability; building and maintaining relationships; developing self and others; striving for results.

Working Conditions: Due to the nature of disclosure documents, team members may be exposed to graphic and potentially disturbing sensitive material.

Pre-employment Requirements

An enhanced security clearance will be conducted.
Applicants will be tested for appropriate skills.
Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.

Position and Pay Information

Business Unit: Calgary Police Services

Union: CUPE Local 38

Position Type: 1 Temporary (up to 9 months)

Compensation: Pay Grade 6 $34.37 - 45.97 per hour

Hours of work: Standard 35 hour work week.

Days of work: This position works a 5 day work week with 1 day off in a 3 week cycle.

Location: 5111 - 47 Street N.E.

Audience: Internal/External

Apply By: October 5, 2026

Job ID: 315381

Apply About employer

More about this job

Responsibilities

Enter and quality-check violation ticket data in the SUMNS application, process ticket cancellations, and ensure tickets are handled promptly for accused individuals and courts. Review and redact sensitive information in disclosure documents, provide customer service, and stay current with relevant ticketing and Immediate Roadside Sanctions legislation.

Requirements

Requires a high school diploma or equivalent, at least one job-related course, a data-entry speed of 5,000 keystrokes per hour, intermediate Microsoft Office proficiency, and at least one year of customer service experience. An IAPP certificate and experience with Adobe Acrobat Pro, JOIN, MOVES, or other database systems are assets.

Skills

Data Entry
Ticket Processing
Records Management
Information Privacy
Disclosure Review
Redaction
Customer Service
Microsoft Outlook
Microsoft Excel
Microsoft Word
Adobe Acrobat Pro
Database Systems
Quality Assurance
Written Communication
Attention to Detail
Relationship Building

Benefits

Competitive Wages
Pension
Benefits
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Violation Ticketing
Immediate Roadside Sanctions
Photo Enforcement
Summons Data Entry
SUMNS
Data Entry
Information and Records Management
Information Access and Protection of Privacy
IAPP Certificate
Disclosure Documents
Privacy Protection
Redaction
Encryption
Adobe Acrobat Pro
Microsoft Outlook
Microsoft Excel
Microsoft Word
JOIN
Justice Online Information Network
MOVES
Alberta Motor Vehicles System
Database Systems
Quality Assurance
Customer Service
Calgary Police Service
Legislation

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