Career Opportunity
The Calgary TELUS Convention Centre is seeking an analytical and proactive Network Analyst responsible for the design, implementation, maintenance, monitoring, and security of the Convention Centre's network infrastructure. Reporting to the Senior Manager, IT & Cyber Security, this role ensures reliable connectivity for business operations, event technology services, guest networks, building systems, and cloud-based applications. The Network Specialist works closely with the IT & Cybersecurity team, vendors, and operational departments to deliver secure, high-performing, and resilient network services that support both day-to-day operations and large-scale events.
Duties and Responsibilities
Network Operations & Infrastructure
- Administer and support wired and wireless network infrastructure, including switches, routers, firewalls, and network controllers.
- Configure, monitor, and troubleshoot LAN, WAN, WLAN, VPN, and internet connectivity services.
- Maintain network availability, performance, and capacity to support business and event operations.
- Implement network upgrades, patches, and equipment refresh initiatives.
- Monitor network performance and proactively identify and resolve issues.
- Maintain network diagrams, configurations, and technical documentation.
Cybersecurity & Compliance
- Support the implementation and maintenance of network security controls.
- Configure and manage firewalls, network segmentation, access controls, and intrusion detection/prevention systems.
- Assist with vulnerability remediation and security incident response activities.
- Monitor logs and alerts from network and security tools.
- Ensure adherence to organizational cybersecurity standards and best practices.
- Participate in cybersecurity audits and compliance initiatives.
Event & Guest Network Support
- Design and deploy temporary network solutions to support conventions, trade shows, exhibitions and special events.
- Provide connectivity solutions for exhibitors, vendors, and event clients.
- Support guest Wi-Fi services and ensure optimal network performance during events.
- Coordinate with event technology providers and third-party vendors as required.
Cloud & Modern Workplace Technologies
- Support connectivity to cloud services, including Microsoft 365 and Azure environments.
- Assist with implementing and maintaining hybrid network solutions.
- Support remote access technologies and secure connectivity solutions.
Vendor & Project Management
- Coordinate with telecommunications providers and external service vendors.
- Participate in infrastructure and technology projects from planning through deployment.
- Assist in evaluating new technologies and making recommendations for network improvements.
- Manage network-related support tickets and service requests.
Business Continuity
- Support disaster recovery and business continuity planning initiatives.
- Participate in after-hours maintenance activities and emergency response as required.
- Ensure critical network services remain operational during major events and business operations.
Job-Related Skills
- Solid understanding of IT infrastructure, including operating systems, hardware, software, and network components.
- Familiarity with project management tools and IT service management (ITSM) software.
- Experience with office productivity tools (Microsoft Office Suite).
Core Competencies
- Strong analytical and troubleshooting skills.
- Excellent customer service and communication abilities.
- Ability to perform under pressure during live events and critical incidents.
- Strong organizational and documentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Collaborative team player with a proactive mindset.
Education
- Diploma or Degree in Information Technology, Computer Science, Network Engineering, or a related field.
Experience & Assets
- 5-6 years of experience supporting enterprise network environments.
- Experience with Cisco, Palo Alto, or similar networking technologies.
- Experience managing wireless networks in large public venues is considered an asset.
Core Company Success Traits
The Calgary TELUS Convention Centre:
- Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
- Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
- Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
- Is honoured to promote Calgary to the world and to host hundreds of events each year.
- Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
- Is committed to providing our guests and employees with a productive, comfortable, sustainable environment.
The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.
Individuals interested in applying for this position can apply by submitting a resume and cover letter online at https://calgary-convention.com/careers/. This is an internal/external job posting and will close when a suitable candidate has been found. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
