Physician Liaison

Status: Full-Time, Permanent

Vacancies: One

FTE: 1.0

Schedule: Monday – Friday, 8:30 a.m. – 4:30 p.m.

Location: Calgary Zone

Work Model: Primarily work from home

Benefits: Yes

The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. As a Primary Care Network, we work alongside hundreds of family doctors and nurse practitioners to support their patients with our programs and services at no cost to doctor, nurse practitioner, or patient.

As the Physician Liaison, you’ll promote, facilitate, and enhance CWC PCN programs and services through regular contact with physicians and clinic staff. You’ll understand the needs of primary health care physicians and other professionals within the CWC PCN, and enhance members’ understanding of and interest in the Patient’s Medical Home model for primary care.

This role is primarily a work-from-home position with occasional in-person responsibilities, including travel to and from clinics; therefore, the successful candidate must be located within the Calgary Zone or the surrounding area (e.g., Cochrane, Canmore, Airdrie, etc.).

Responsibilities

Relationship and account management

• Promote, facilitate, and enhance programs and services through regular visits to physician offices and regular interaction with physicians and clinic staff.
• Work proactively to build strong relationships and generate awareness and excitement regarding PCN programs promote the implementation of the Patient’s Medical Home model.
• Work with the communications team to generate physician interest in PCN programs and services.
• Manage physician requests for information and respond in a timely manner.
• Facilitate the gathering and analysis of program evaluation data.
• Facilitate physician participation in CWC PCN events and programs. Attend CWC PCN events to build  relationships , network, and strengthen trust with stakeholders.
• Resolve physician or clinic staff complaints by investigating problems, developing and revisiting solutions, preparing reports, and making recommendations to management.
• Regularly research current provincial initiatives and priorities of physician organizations (e.g., AMA, CPSA, and AHS) to maintain knowledge of the political environment and primary care landscape.
• Perform Occupational Health and Safety assessments with clinics to support the health and safety of PCN team members working with clinics.

Physician recruitment, onboarding and orientation, and engagement

• Identify prospective physician members and provide an initial overview of CWC PCN programs and services for interested physicians.
• Assist physicians through the application process. Ensure the accuracy and completeness of applications.
• Provide an in-depth orientation for new members once their membership is formally approved.
• Use the Customer Relationship Management (CRM) tool to capture physician feedback.
• Provide feedback to management and leadership (e.g., positive aspects, areas needing improvement, whether the service is meeting the needs of physicians and patients, etc.).
• Lead projects within the Member Services & Engagement team as required.

Education: A bachelor’s degree in healthcare, social science, or a related area is required.

Experience: A minimum of one year of experience working directly with physicians is required. A minimum of three years’ experience in the healthcare industry is an asset. A minimum of one year of experience with the following is an asset:

• Familiarity with primary care.
• Previous sales and marketing experience.
• Experience as an account manager or customer service representative, ideally in a health care organization.
• Experience promoting services to professionals, and with implementing processes to increase the efficiency of a growing organization.

Technical: Proficiency in Microsoft Office Suite and SharePoint is required. Experience with HubSpot and familiarity with Electronic Medical Records (EMR) would be considered an asset.

Background check: A clear criminal background check is required before starting.

Why work for us?

We have been recognized as an Alberta Top 85 Employer for 2026. The CWC PCN is a leader in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers.

Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, health spending/wellness account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, education days, as well as professional development opportunities.

The CWC PCN is committed to providing a physically, emotionally, and psychologically safe environment for all workers, patients, and visitors. We are also committed to promoting policies internally that ensure team members across the organization feel they belong and can perform to their best capacity in a supportive and respectful work environment.

How to apply

To apply for this position, please submit your application to the posting on the CWC PCN’s website. When you apply, please include the following:

• Resume
• Cover letter

Due to the high volume of applications we receive, only those who apply through the CWC PCN’s website will be moved forward in the recruitment process. This is a necessary step as we require important information from our application form.

Our hiring practices ensure that all qualified candidates are considered and decisions are merit-based. We invite applicants of all racial and ethnic backgrounds, ancestry, religious beliefs, gender/gender identity, sexual orientation, age, family/marital status, and physical and mental disabilities.

The CWC PCN welcomes and encourages applications from persons with disabilities or those needing an accommodation based on any other protected ground. Accommodations are available upon request for candidates participating in the selection process. To request an accommodation, please email careers@cwcpcn.com.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

The closing date for this position is 4:00pm on November 20th, 2026. All applications must be submitted by this time. No late applications will be accepted.