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Added 2 hours ago
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Calian Group

Bilingual Field Nurse Case Manager

Quebec, QC, Canada

Pay: $80000 - $83000/year, paid vacation, personal days and family benefits plan available.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3-4 years years' experience working in the pharmaceutical, biopharmaceutical, or health care industry.
Posting language: English
Posted: Sep 24, 2026

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Original job description

At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.

We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.

Position Overview

The Field Nurse Case Manager (FCM) is responsible for implementing, managing, and executing a program within the Patient Support Program(s). The FCM optimizes and accelerates positive patient and program outcomes, supporting cross-functional teams. Acting as the Single Point of Contact (SPOC) for patients, HCPs, and extended health care teams, the FCM manages daily program activities, supports Health Care Professionals (HCPs) and other stakeholders in the field, and manages patient dossiers while monitoring metrics and KPIs. Please note that this is a one-year contract with possibility of extension.

Key Responsibilities

Assist the PSP Lead in clinic and remote management, document coordination, and navigation services related to a program within the PSP Program operations.
Provide bilingual support (French/English) for patients and HCPs.
Monitor and report KPIs, offering insights for continuous improvement.
Assist clinic and patient requests with referral paperwork coordination and navigation insurance coverage.
Offer in-clinic support and follow-ups.
Maintain accurate and comprehensive patient records while providing effective communication to support and address treatment journey concerns.
Monitor patient progress and regularly update the healthcare team.
Ensure ethical interactions and compliance with relevant institutional and provincial regulations.
Participate in audits to maintain high standards of PSP operations.
Provide feedback to our client based on field observations and customer feedback regarding service quality, training, and other important areas.
Collaborate with Calian associates as per guidance and guidelines.
Attend training as required.
Develop and implement program tactics and innovative solutions in collaboration with cross-functional teams, including CRM and reporting optimization.
Assist field and medical teams in efficiently managing HCP requests.

Competencies:

Patient Support Program experience, ideally in Cardiology or Internal Medicine
Knowledge of the Canadian, national, and provincial health care systems and environment.
Customer service experience, ideally at call center level.
Experience in clinic or hospital settings is an asset.

Qualifications

College or university degree.
Nursing License, in good standing, with appropriate provincial standards.
English and French bilingualism
3-4 years years' experience working in the pharmaceutical, biopharmaceutical, or health care industry.
Patient Support Program experience is an asset.

Travel Requirements:

Must be able to travel up to 30% of time, including weekend or overnight. This may extend working hours to support operational and travel requirements.

Compensation

$80000 - $83000/year, paid vacation, personal days and family benefits plan available.

Vacancy

We have 1 available position.

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More about this job

Responsibilities

Manage patient support program activities as the primary contact for patients, healthcare professionals, and care teams, including clinic support, patient navigation, documentation, and follow-ups. Monitor patient progress and program KPIs, maintain compliant records, support audits, and collaborate with cross-functional teams to improve service delivery and program operations.

Requirements

Requires a college or university degree, a nursing license in good standing under applicable provincial standards, and English-French bilingualism. Candidates should have 3–4 years of experience in the pharmaceutical, biopharmaceutical, or healthcare industry; patient support program experience is an asset, as is experience in cardiology, internal medicine, clinics, or hospitals.

Skills

Patient Case Management
Patient Support Programs
Bilingual Communication
Patient Navigation
Healthcare Coordination
Referral Paperwork Coordination
Insurance Coverage Navigation
Patient Record Management
KPI Monitoring and Reporting
Customer Service
Regulatory Compliance
Audit Participation
Stakeholder Management
CRM Optimization
Cross-Functional Collaboration
Healthcare Team Communication

Benefits

Paid Vacation
Personal Days
Family Benefits Plan

Visa sponsorship

Not detected in the job text

Keywords

Field Nurse Case Manager
Nursing License
Patient Support Program
Cardiology
Internal Medicine
Canadian Healthcare System
Provincial Healthcare Regulations
Patient Case Management
Patient Navigation
Healthcare Professionals
Clinic Support
Referral Coordination
Insurance Coverage
Patient Records
Patient Progress Monitoring
Key Performance Indicators
Program Operations
Audits
Regulatory Compliance
Customer Service
Pharmaceutical Industry
Biopharmaceutical Industry
CRM Optimization
Reporting Optimization
Cross-Functional Teams
English-French Bilingualism

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