Closed listing
Bilingual Field Nurse Case Manager
- Quebec, QC, Canada
$80000 - $83000/year, paid vacation, personal days and family benefits plan available. · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $80000 - $83000/year, paid vacation, personal days and family benefits plan available.
- Job type
- Full-time
- Closing date
- Experience
- 3-4 years years' experience working in the pharmaceutical, biopharmaceutical, or health care industry.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Position Overview
The Field Nurse Case Manager (FCM) is responsible for implementing, managing, and executing a program within the Patient Support Program(s). The FCM optimizes and accelerates positive patient and program outcomes, supporting cross-functional teams. Acting as the Single Point of Contact (SPOC) for patients, HCPs, and extended health care teams, the FCM manages daily program activities, supports Health Care Professionals (HCPs) and other stakeholders in the field, and manages patient dossiers while monitoring metrics and KPIs. Please note that this is a one-year contract with possibility of extension.
Key Responsibilities
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Position Overview
The Field Nurse Case Manager (FCM) is responsible for implementing, managing, and executing a program within the Patient Support Program(s). The FCM optimizes and accelerates positive patient and program outcomes, supporting cross-functional teams. Acting as the Single Point of Contact (SPOC) for patients, HCPs, and extended health care teams, the FCM manages daily program activities, supports Health Care Professionals (HCPs) and other stakeholders in the field, and manages patient dossiers while monitoring metrics and KPIs. Please note that this is a one-year contract with possibility of extension.
Key Responsibilities
- Assist the PSP Lead in clinic and remote management, document coordination, and navigation services related to a program within the PSP Program operations.
- Provide bilingual support (French/English) for patients and HCPs.
- Monitor and report KPIs, offering insights for continuous improvement.
- Assist clinic and patient requests with referral paperwork coordination and navigation insurance coverage.
- Offer in-clinic support and follow-ups.
- Maintain accurate and comprehensive patient records while providing effective communication to support and address treatment journey concerns.
- Monitor patient progress and regularly update the healthcare team.
- Ensure ethical interactions and compliance with relevant institutional and provincial regulations.
- Participate in audits to maintain high standards of PSP operations.
- Provide feedback to our client based on field observations and customer feedback regarding service quality, training, and other important areas.
- Collaborate with Calian associates as per guidance and guidelines.
- Attend training as required.
- Develop and implement program tactics and innovative solutions in collaboration with cross-functional teams, including CRM and reporting optimization.
- Assist field and medical teams in efficiently managing HCP requests.
- Patient Support Program experience, ideally in Cardiology or Internal Medicine
- Knowledge of the Canadian, national, and provincial health care systems and environment.
- Customer service experience, ideally at call center level.
- Experience in clinic or hospital settings is an asset.
- College or university degree.
- Nursing License, in good standing, with appropriate provincial standards.
- English and French bilingualism
- 3-4 years years' experience working in the pharmaceutical, biopharmaceutical, or health care industry.
- Patient Support Program experience is an asset.
- Must be able to travel up to 30% of time, including weekend or overnight. This may extend working hours to support operational and travel requirements.
- $80000 - $83000/year, paid vacation, personal days and family benefits plan available.
- We have 1 available position.
More about this job
Responsibilities
Manage patient support program activities as the primary contact for patients, healthcare professionals, and care teams, including clinic support, patient navigation, documentation, and follow-ups. Monitor patient progress and program KPIs, maintain compliant records, support audits, and collaborate with cross-functional teams to improve service delivery and program operations.
Requirements
Requires a college or university degree, a nursing license in good standing under applicable provincial standards, and English-French bilingualism. Candidates should have 3–4 years of experience in the pharmaceutical, biopharmaceutical, or healthcare industry; patient support program experience is an asset, as is experience in cardiology, internal medicine, clinics, or hospitals.
Skills
- Patient Case Management
- Patient Support Programs
- Bilingual Communication
- Patient Navigation
- Healthcare Coordination
- Referral Paperwork Coordination
- Insurance Coverage Navigation
- Patient Record Management
- KPI Monitoring and Reporting
- Customer Service
- Regulatory Compliance
- Audit Participation
- Stakeholder Management
- CRM Optimization
- Cross-Functional Collaboration
- Healthcare Team Communication
Benefits
- Paid Vacation
- Personal Days
- Family Benefits Plan
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Management & Leadership
Keywords
- Field Nurse Case Manager
- Nursing License
- Patient Support Program
- Cardiology
- Internal Medicine
- Canadian Healthcare System
- Provincial Healthcare Regulations
- Patient Case Management
- Patient Navigation
- Healthcare Professionals
- Clinic Support
- Referral Coordination
- Insurance Coverage
- Patient Records
- Patient Progress Monitoring
- Key Performance Indicators
- Program Operations
- Audits
- Regulatory Compliance
- Customer Service
- Pharmaceutical Industry
- Biopharmaceutical Industry
- CRM Optimization
- Reporting Optimization
- Cross-Functional Teams
- English-French Bilingualism