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Added 1 min ago
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Calian Group

Bilingual Reimbursement Specialist

Montreal, QC, Canada

Pay: $60,000 - $64,000 per year
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.

We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.

French version to follow.

Position Overview

The Reimbursement Specialist (RS) directly assists patients on identified pharmaceutical company brands to secure private or public insurance reimbursement. They provide direct telephone phone assistance to patients requiring reimbursement support on identified pharmaceutical company brands. They represent the patient with private or public insurers to optimize drug coverage and liaise with Health Management Nurse and Clinical Support Specialist of the program to ensure optimal patient support and communication.

Responsibilities

Liaise with Clinical Coordinator’s to ensure optimal patient support and communication.
Track and document all case information using the program IT system.
Ensure quality assurance with respect to all mandates related to the patient support program.
Through patient-oriented solutions, manage challenging patient situations with empathy and patience.
Provide direct telephone assistance to patients requiring reimbursement support on identified company brands.
Assist with the completion of paperwork and follow up on the submissions pertaining to drug reimbursement/coverage through private or public insurers to optimize drug coverage.
Fulfill other duties as required.
Understanding of private and public payer systems.
Ability to work in cross-functional team.
Proficiency in computer applications, including Microsoft Word and Excel.
Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers).
Ability to respond diplomatically and professionally to internal/external clients.
Skilled in responding diplomatically and professionally to both internal and external clients.
Skilled in handling escalated concerns from patients and healthcare providers, with professionalism and empathy.
Ability to manage deadlines.
Strong communication skills, both oral and written.

Qualifications

English and French bilingualism (oral and written).
College or University degree.
Minimum 3 years of experience in drug reimbursement assistance navigation.
Minimum 2 years of experience in a call center or Patient Support Program.

Additional Requirements

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer (finite movements such as typing and other office functions)
Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
Ability to lift and carry items weighing up to 30 pounds.
Must be able to travel up to 10% of the time, including weekends and evenings, to support operations requirements

Compensation:

$60,000 - $64,000 per year

Schedule:

Monday to Friday, 12:00 PM - 8:00 PM EST

Vacancy:

We have one available position.

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More about this job

Responsibilities

The Reimbursement Specialist assists patients in securing insurance coverage for pharmaceutical brands by liaising with insurers and healthcare providers. They are responsible for tracking case information, managing patient situations with empathy, and ensuring quality assurance within the support program.

Requirements

Candidates must possess a college or university degree and be bilingual in English and French. A minimum of 3 years of experience in drug reimbursement navigation and 2 years in a call center or patient support program is required.

Skills

Drug reimbursement
Insurance navigation
Patient support
Call center
Bilingualism
Microsoft Word
Microsoft Excel
Case management
Communication
Empathy
Diplomacy
Problem solving
Time management
Documentation
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Reimbursement Specialist
Pharmaceutical
Insurance
Patient Support Program
Call Center
Bilingual
Case Management
Healthcare
Public Payer
Private Payer
Microsoft Office
Documentation
Quality Assurance
Drug Coverage

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