Closed listing
Bilingual Reimbursement Specialist
- Moncton, NB, Canada
$60,000 - $64,000 per year · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $60,000 - $64,000 per year
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
French version to follow.
Position Overview
The Reimbursement Specialist (RS) directly assists patients on identified pharmaceutical company brands to secure private or public insurance reimbursement. They provide direct telephone phone assistance to patients requiring reimbursement support on identified pharmaceutical company brands. They represent the patient with private or public insurers to optimize drug coverage and liaise with Health Management Nurse and Clinical Support Specialist of the program to ensure optimal patient support and communication.
Responsibilities
Monday to Friday, 12:00 PM - 8:00 PM EST
Vacancy:
We have one available position.
#
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
French version to follow.
Position Overview
The Reimbursement Specialist (RS) directly assists patients on identified pharmaceutical company brands to secure private or public insurance reimbursement. They provide direct telephone phone assistance to patients requiring reimbursement support on identified pharmaceutical company brands. They represent the patient with private or public insurers to optimize drug coverage and liaise with Health Management Nurse and Clinical Support Specialist of the program to ensure optimal patient support and communication.
Responsibilities
- Liaise with Clinical Coordinator’s to ensure optimal patient support and communication.
- Track and document all case information using the program IT system.
- Ensure quality assurance with respect to all mandates related to the patient support program.
- Through patient-oriented solutions, manage challenging patient situations with empathy and patience.
- Provide direct telephone assistance to patients requiring reimbursement support on identified company brands.
- Assist with the completion of paperwork and follow up on the submissions pertaining to drug reimbursement/coverage through private or public insurers to optimize drug coverage.
- Fulfill other duties as required.
- Understanding of private and public payer systems.
- Ability to work in cross-functional team.
- Proficiency in computer applications, including Microsoft Word and Excel.
- Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers).
- Ability to respond diplomatically and professionally to internal/external clients.
- Skilled in responding diplomatically and professionally to both internal and external clients.
- Skilled in handling escalated concerns from patients and healthcare providers, with professionalism and empathy.
- Ability to manage deadlines.
- Strong communication skills, both oral and written.
- English and French bilingualism (oral and written).
- College or University degree.
- Minimum 3 years of experience in drug reimbursement assistance navigation.
- Minimum 2 years of experience in a call center or Patient Support Program.
- Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer (finite movements such as typing and other office functions)
- Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
- Ability to lift and carry items weighing up to 30 pounds.
- Must be able to travel up to 10% of the time, including weekends and evenings, to support operations requirements
- $60,000 - $64,000 per year
Monday to Friday, 12:00 PM - 8:00 PM EST
Vacancy:
We have one available position.
#
More about this job
Responsibilities
The Reimbursement Specialist assists patients in securing private or public insurance coverage for pharmaceutical brands by managing case documentation and liaising with healthcare providers. They provide direct telephone support to patients while ensuring quality assurance and navigating complex reimbursement challenges with empathy.
Requirements
Candidates must be bilingual in English and French and possess a college or university degree. A minimum of 3 years of experience in drug reimbursement navigation and 2 years in a call center or patient support program is required.
Skills
- Drug reimbursement assistance
- Patient support
- Insurance navigation
- Bilingualism
- Call center operations
- Case management
- Microsoft Word
- Microsoft Excel
- Communication skills
- Problem solving
- Empathy
- Diplomacy
- Time management
- Attention to detail
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Administrative
- Finance & Accounting
- Consulting
Keywords
- Reimbursement Specialist
- Pharmaceutical
- Insurance
- Patient Support Program
- Call Center
- Case Management
- Health Management
- Clinical Support
- Public Payer
- Private Payer
- Microsoft Office
- Data Documentation
- Quality Assurance
- Healthcare Providers
- Bilingual