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Calian Group

Contract Manager, Psych Services

Burlington, ON, Canada

Pay: $85,000 to $95,000CAD annually.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3 to 5 years of contract administration, project management, customer success, account management, or related experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.

This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

Manage a portfolio of contracts of varying size, complexity, and activity levels
Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
Act as the primary point of contact for client relationship management, issue resolution, and escalations
Monitor contract performance and ensure service level commitments are met
Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
Identify opportunities for process improvement, contract growth, and enhanced customer service
Support proposal and contract renewal activities as a subject matter expert
Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

A post-secondary education in a healthcare, business, or a related field
3 to 5 years of contract administration, project management, customer success, account management, or related experience
Strong customer relationship management and stakeholder engagement skills
Excellent communication, collaboration, and interpersonal abilities
Strong organizational skills with the ability to manage multiple priorities simultaneously
Demonstrated problem-solving and decision-making skills
Strong financial awareness and understanding of contract compliance requirements
Ability to work effectively in a fast-paced and evolving environment
Proficiency with Microsoft Office applications
Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
French and English bilingualism is strongly preferred and will be considered an asset for this role
Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
Occasional client-related travel may not be required (0-20%)

Compensation

$85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent positon available.

Perks And Benefits

Competitive, company-paid benefits
Generous time off package
Stock purchase plan
RRSP program
Flexible work hours for eligible roles
Programs to support employee health and well-being

Apply About employer

More about this job

Responsibilities

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing contract compliance, service levels, workforce and customer satisfaction, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, maintain documentation, and support process improvements, proposals, renewals, and contract growth.

Requirements

Requires post-secondary education in healthcare, business, or a related field, along with 3–5 years of relevant contract administration, project management, customer success, account management, or similar experience. Candidates should have strong relationship, communication, organizational, financial, and problem-solving skills, proficiency with Microsoft Office, and eligibility to obtain and maintain Canadian Reliability-level security clearance; bilingual French and English is an asset.

Skills

Contract Management
Contract Compliance
Stakeholder Engagement
Service Delivery Oversight
Financial Management
Budget Tracking
Billing and Invoicing
Issue Resolution
Escalation Management
Workforce Engagement
Customer Service
Problem-Solving
Decision-Making
Process Improvement
Microsoft Office

Benefits

Company-Paid Benefits
Generous Time Off
Stock Purchase Plan
RRSP Program
Flexible Work Hours
Employee Health and Well-Being Programs

Visa sponsorship

Not detected in the job text

Keywords

Psychological Services
Contract Management
Contract Administration
Contract Compliance
Customer Satisfaction
Workforce Engagement
Service Delivery
Service Level Commitments
Stakeholder Engagement
Contract Performance
Financial Stewardship
Budgets
Billing
Invoicing
Approved Rates
Contract Renewals
Proposal Support
Process Improvement
Microsoft Office
Canadian Government Security Clearance
Reliability Status
Healthcare
Mental Health
Public Safety
Law Enforcement
French-English Bilingualism

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