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Added 14 mins ago
Senior Specialist, HR Service Delivery – 12-Month Contract
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
This role works closely with the Centres of Expertise teams within Human Resources to drive an exceptional client experience. Reporting to the Manager, HR Service Delivery the successful…
Added 14 mins ago
Customer Service Representative
Groupe Touchette
NS · Dartmouth, NS
Full-time
All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.
Added 14 mins ago
Senior Digital Strategy Lead, Accelerated Growth Team
Google
Toronto, ON
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human…
Added 14 mins ago
Admissions (Move-In) Coordinator- Full-Time
Hawthorne Park Care Centre
Toronto, ON
Full-time
Previous experience in a geriatric social-related field is an asset.
Added 14 mins ago
Catering Manager, Full Time
Compass Canada
Ottawa, ON
Full-time
The Catering Manager supports and assists the Director Operations by overseeing the day-to-day Catering operations. This includes but is not limited to, the training, staff supervision, and…
Added 14 mins ago
Apprentice Automotive Technician, Fort McMurray
Fountain Tire
Fort McMurray, AB
Other
Amazing customers to impress with professional and friendly customer service
Added 14 mins ago
Retail Shift Leader
Canna Cabana
Toronto, ON · Yonge St, Toronto, ON
$19 to $21 CAD / hour
Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 14 mins ago
Shop Manager/Millwright/Mechanic
EverLine Coatings - Sudbury-North Bay
Sudbury, ON
$35 to $40 CAD / hour
Full-time
Shop Manager/Millwright/Mechanic Needed – Wage based on qualifications and experience
Added 14 mins ago
Data Engineer, Early Career - 2027 (CAN)
Amazon
Toronto, ON
…Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an environment where you learn by building. Whether you're…
Added 14 mins ago
Onsite Medical Representative
Amazon
AB · Leduc County, Alberta
…team. In this position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist…
Added 14 mins ago
Ward Clerk
University Health Network
Toronto, ON
Part-time
Minimum one (1) year recent related clerical experience
Added 14 mins ago
Programs and Services Coordinator
Georgian College
ON
In collaboration with the Manager, develops and implements plans to ensure projects, programs and services produce desired deliverables within defined timelines and budgets.
Added 14 mins ago
Household Sales Representative
Culligan Stewart Water Conditioning
Winnipeg, MB
$80,000 to $115,000 CAD / year
Full-time
Track to Sales Manager with a salary increase
Added 27 mins ago
Territory Manager - Industrial
Lambert Nemec Group
Vancouver, BC
Full-time
Lambert Nemec Group is partnering with a respected organization in their search for a Sales Territory Manager. This is an excellent opportunity for a proven B2B sales professional who…
Added 27 mins ago
Billings and Cost Recovery Administrator
Upper Thames River Conservation Authority
London, ON
Full-time
As a member of our team, you will support our mission by contributing your skills, knowledge, and experience to meaningful work. We believe diverse perspectives make us stronger and are…
Added 27 mins ago
Server/Bartender
Royal Canadian Military Institute
Toronto, ON
Full-time
Under the direction of the Food & Beverage Services Manager and Food & Beverage Supervisor, the incumbent of this position will strive to provide the highest level of food and beverage…
Added 27 mins ago
Sea Export Coordinator
Kintetsu World Express
Winnipeg, MB
Full-time
In addition, you will provide exceptional customer service and sales support, serving as a key liaison between internal teams and external customers to ensure clear communication, timely…
Added 27 mins ago
National Wholesale Manager (Hamilton)
Hamilton Watch
Toronto, ON
Full-time
…and ongoing coaching to strengthen selling capabilities and customer…
Added 27 mins ago
Finance Analyst III
Robertson & Company Ltd.
Toronto, ON
Contract
Coach, train and guide less experienced team members in translation and customer service issues and challenges
Added 27 mins ago
Luxury Sales Associate (Full-Time)
OMEGA SA
Calgary, AB
Full-time
As a Luxury Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as an Omega Brand Ambassador while demonstrating key…
Added 27 mins ago
Grounds Maintenance Operative
Southern Housing
Burgess Mines, ON
Full-time
…maintained for our residents. Reporting to the Estate Services Manager, you’ll deliver a consistently high quality grounds maintenance service across our sites. This is a practical, hands…
Added 27 mins ago
Business Analyst IV
Robertson & Company Ltd.
Montreal, QC
Contract
Coach, train and guide less experienced team members in translation and customer service issues and challenges
Added 27 mins ago
Business Systems Analyst/Developer
Richards Group
Mississauga, ON
Full-time
…portfolio of bottles, jars, closures, dispensing systems, and customer packaging options, Richards Packaging is known for its reliability, product breath, and exceptional customer service…
Added 27 mins ago
Senior Translator-Revisor
Global Technical Talent, an Inc. 5000 Company
Montreal, QC
$57 to $70 CAD / hour
Contract
Reporting to the Associate Manager of Translation Services, you will translate and revise texts translated internally or externally (from English into French) in all businesses of the…
Added 27 mins ago
Job ID #32246: Senior Project Manager Infrastructure Planning
City Of Hamilton
Hamilton, ON
Full-time
Reporting to the Manager of Infrastructure Planning, the Senior Project Manager will provide leadership to subordinate staff in a multidisciplinary team environment that shall be…

Calian Group

Contract Manager, Psych Services

Burlington, ON, Canada

Pay: $85,000 to $95,000CAD annually.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3 to 5 years of contract administration, project management, customer success, account management, or related experience
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.

This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

Manage a portfolio of contracts of varying size, complexity, and activity levels
Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
Act as the primary point of contact for client relationship management, issue resolution, and escalations
Monitor contract performance and ensure service level commitments are met
Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
Identify opportunities for process improvement, contract growth, and enhanced customer service
Support proposal and contract renewal activities as a subject matter expert
Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

A post-secondary education in a healthcare, business, or a related field
3 to 5 years of contract administration, project management, customer success, account management, or related experience
Strong customer relationship management and stakeholder engagement skills
Excellent communication, collaboration, and interpersonal abilities
Strong organizational skills with the ability to manage multiple priorities simultaneously
Demonstrated problem-solving and decision-making skills
Strong financial awareness and understanding of contract compliance requirements
Ability to work effectively in a fast-paced and evolving environment
Proficiency with Microsoft Office applications
Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
French and English bilingualism is strongly preferred and will be considered an asset for this role
Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
Occasional client-related travel may not be required (0-20%)

Compensation

$85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent positon available.

Perks And Benefits

Competitive, company-paid benefits
Generous time off package
Stock purchase plan
RRSP program
Flexible work hours for eligible roles
Programs to support employee health and well-being

Apply About employer

More about this job

Responsibilities

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing contract compliance, service levels, workforce and customer satisfaction, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, maintain documentation, and support process improvements, proposals, renewals, and contract growth.

Requirements

Requires post-secondary education in healthcare, business, or a related field, along with 3–5 years of relevant contract administration, project management, customer success, account management, or similar experience. Candidates should have strong relationship, communication, organizational, financial, and problem-solving skills, proficiency with Microsoft Office, and eligibility to obtain and maintain Canadian Reliability-level security clearance; bilingual French and English is an asset.

Skills

Contract Management
Contract Compliance
Stakeholder Engagement
Service Delivery Oversight
Financial Management
Budget Tracking
Billing and Invoicing
Issue Resolution
Escalation Management
Workforce Engagement
Customer Service
Problem-Solving
Decision-Making
Process Improvement
Microsoft Office

Benefits

Company-Paid Benefits
Generous Time Off
Stock Purchase Plan
RRSP Program
Flexible Work Hours
Employee Health and Well-Being Programs

Visa sponsorship

Not detected in the job text

Keywords

Psychological Services
Contract Management
Contract Administration
Contract Compliance
Customer Satisfaction
Workforce Engagement
Service Delivery
Service Level Commitments
Stakeholder Engagement
Contract Performance
Financial Stewardship
Budgets
Billing
Invoicing
Approved Rates
Contract Renewals
Proposal Support
Process Improvement
Microsoft Office
Canadian Government Security Clearance
Reliability Status
Healthcare
Mental Health
Public Safety
Law Enforcement
French-English Bilingualism

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