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Added 9 mins ago
Training Services Coordinator
KF Aerospace
Kelowna, BC
$52,000 to $65,000 CAD / year
Full-time
Training delivery is predicated on training requests, training expirations and customer driven needs.
Added 9 mins ago
Warehouse Coordinator
BELFOR CANADA INC.
Toronto, ON
$25 to $28 CAD / hour
Full-time
…control, and project logistics. Reporting to the Operations Manager, this position manages equipment maintenance and repairs, organizes and tracks inventory, and ensures timely delivery of…
Added 9 mins ago
Student, Asset Management
The Corporation of the City of Markham
Markham, ON
Up to $17.95 CAD / hour
Temporary · Internship
…our internal processes and procedures. Reporting to the Sr. Manager, Facility Assets, the successful candidate will work closely with the relevant business units to review and analyze data,…
Added 9 mins ago
Student, Asset Management
The Corporation of the City of Markham
Markham, ON
Up to $17.95 CAD / hour
Temporary · Internship
Reporting to the Senior Manager, Facility Assets, the Asset Management Student supports innovative initiatives within the Sustainability and Asset Management Department. Working with…
Added 9 mins ago
Senior Manager, Engineer & Build
RBC
Toronto, ON
Full-time
As a Senior Manager, Engineering & Build (Hands-On Leader), you will lead an engineering team while contributing ≈50% hands-on to design and deliver cloud-native, governed, and reliable…
Added 9 mins ago
Lead Platform Developer (AEM)
RBC
Toronto, ON
Full-time
…responsible for hands-on, full-stack design, development, and delivery of solutions on AEMaaCS, working across both backend (Java/Sling/OSGi) and frontend layers. The role includes writing…
Added 9 mins ago
Account Manager
Accommodations Plus International
Canada
API is seeking a seasoned professional to join our company in the role of Account Manager. This position may be performed remotely from anywhere in the United States or Canada, or in a…
Added 9 mins ago
Business Analyst (1 vacancy)
City of Woodstock
Woodstock, ON
Full-time
Reporting to: Manager of Fleet & Business Support
Added 9 mins ago
Quality Manager
IMT CORPORATION
ON
$88,200 to $130,500 CAD / year
Full-time
Elevate your expertise with IMT Precision! We are recruiting for a Quality Manager to join our team and contribute to the delivery of essential manufacturing solutions with Precision and…
Added 9 mins ago
Professional Delivery Driver
MCDOUGALL ENERGY INC
Owen Sound, ON
Temporary
McDougall Energy is looking for a skilled and safety focused individual to fill the position of Professional Delivery Driver based out of our Owen Sound operation. This is a seasonal…
Added 9 mins ago
Dispatcher
MCDOUGALL ENERGY INC
Burford, ON
Full-time
McDougall Energy is looking for a Dispatcher to join our Burford team. Reporting to the Operations Manager, this position is responsible for:
Added 9 mins ago
Professional Delivery Driver
MCDOUGALL ENERGY INC
Sarnia, ON
Full-time
McDougall Energy is looking for a skilled and safety focused individual to fill the position of Professional Delivery Driver at our Sarnia Hub and working Monday – Friday night shift.
Added 22 mins ago
Senior Manager, Indirect Tax
ACCA Careers
Toronto, ON
Full-time
Make an impact with our Indirect Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a…
Added 22 mins ago
Manager, Indirect Tax
ACCA Careers
Toronto, ON
Full-time
Make an impact with our Indirect Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 22 mins ago
Coordonnateur(trice) Projets / Project Coordinator
Veolia | North America
Montreal, QC
Full-time
Coordinate schedules, budgets, and risk assessments with the project manager
Added 22 mins ago
Recruiter #26-24430
US Tech Solutions
Toronto, ON
$45 to $50 CAD / hour
Contract
Conduct hiring-manager intake discussions, clarify role requirements, and open/manage requisitions.
Added 22 mins ago
Associate, Product Manager
ORION Ontario's Research and Education Network
Toronto, ON
Full-time
As an Associate Product Manager, you will play a hands-on role in supporting the development, launch, and continuous improvement of ORION’s products and services. Working closely with the…
Added 22 mins ago
Manufacturing Project Manager
Pentangle Tech Services | P5 Group
Calgary, AB
Contract
We are seeking an experienced Project Manager to join our Project Management Office
Added 22 mins ago
Sr. Program Manager - (Telco Exp)
Yochana
Brampton, ON
Contract
Title: Sr. Program Manager – Enterprise Transformation
Added 22 mins ago
Senior Structural Designer(Up to $10K Signing Bonus!)
Harding Display
Toronto, ON
Full-time
Work with the Graphic Designers and Graphic Production Manager to ensure the accuracy of prototype and production dielines.
Added 22 mins ago
IT/IM Manager
LeverageTek Staffing Solutions
Ottawa, ON
Full-time
LeverageTek is actively seeking an IM/IT Manager for a permanent, full-time position with its Ottawa-based customer.
Added 22 mins ago
Manager, Community Health and Support Services
Shared Health-Soins Communs
Winnipeg, MB
Internship
…leadership opportunity for you to join our dynamic team as the Manager, Counselling Services. In this position you will play an integral role in helping us realize our vision of engaged and…
Added 22 mins ago
Technical Program Manager (Capital market) With Treasury Management experience With Payments and deposit
VySystems
Toronto, ON
Full-time
Lead end-to-end delivery of complex integration programs across Product, Engineering, Architecture, Operations, Security, Compliance, and external partners.
Added 22 mins ago
Application Engineer
Eclipse Automation
Cambridge, ON
Full-time
Job Title: Account Manager - Applications Engineer
Added 22 mins ago
Electrical Manager
Webuild
Toronto, ON
Full-time
We are hiring a Electrical Package Manager to join our Construction team.

Calian Group

Contract Manager, Psych Services

Burlington, ON, Canada

Pay: $85,000 to $95,000CAD annually.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3 to 5 years of contract administration, project management, customer success, account management, or related experience
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.

This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

Manage a portfolio of contracts of varying size, complexity, and activity levels
Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
Act as the primary point of contact for client relationship management, issue resolution, and escalations
Monitor contract performance and ensure service level commitments are met
Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
Identify opportunities for process improvement, contract growth, and enhanced customer service
Support proposal and contract renewal activities as a subject matter expert
Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

A post-secondary education in a healthcare, business, or a related field
3 to 5 years of contract administration, project management, customer success, account management, or related experience
Strong customer relationship management and stakeholder engagement skills
Excellent communication, collaboration, and interpersonal abilities
Strong organizational skills with the ability to manage multiple priorities simultaneously
Demonstrated problem-solving and decision-making skills
Strong financial awareness and understanding of contract compliance requirements
Ability to work effectively in a fast-paced and evolving environment
Proficiency with Microsoft Office applications
Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
French and English bilingualism is strongly preferred and will be considered an asset for this role
Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
Occasional client-related travel may not be required (0-20%)

Compensation

$85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent positon available.

Perks And Benefits

Competitive, company-paid benefits
Generous time off package
Stock purchase plan
RRSP program
Flexible work hours for eligible roles
Programs to support employee health and well-being

Apply About employer

More about this job

Responsibilities

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing contract compliance, service levels, workforce and customer satisfaction, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, maintain documentation, and support process improvements, proposals, renewals, and contract growth.

Requirements

Requires post-secondary education in healthcare, business, or a related field, along with 3–5 years of relevant contract administration, project management, customer success, account management, or similar experience. Candidates should have strong relationship, communication, organizational, financial, and problem-solving skills, proficiency with Microsoft Office, and eligibility to obtain and maintain Canadian Reliability-level security clearance; bilingual French and English is an asset.

Skills

Contract Management
Contract Compliance
Stakeholder Engagement
Service Delivery Oversight
Financial Management
Budget Tracking
Billing and Invoicing
Issue Resolution
Escalation Management
Workforce Engagement
Customer Service
Problem-Solving
Decision-Making
Process Improvement
Microsoft Office

Benefits

Company-Paid Benefits
Generous Time Off
Stock Purchase Plan
RRSP Program
Flexible Work Hours
Employee Health and Well-Being Programs

Visa sponsorship

Not detected in the job text

Keywords

Psychological Services
Contract Management
Contract Administration
Contract Compliance
Customer Satisfaction
Workforce Engagement
Service Delivery
Service Level Commitments
Stakeholder Engagement
Contract Performance
Financial Stewardship
Budgets
Billing
Invoicing
Approved Rates
Contract Renewals
Proposal Support
Process Improvement
Microsoft Office
Canadian Government Security Clearance
Reliability Status
Healthcare
Mental Health
Public Safety
Law Enforcement
French-English Bilingualism

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