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Added 6 mins ago
Logistics Coordinator/Coordonnateur ou coordonnatrice de la logistique (Calgary)
Konica Minolta Business Solutions Canada
Calgary, AB
Full-time
Coordinate with Service, Admin, and third-party logistics service providers regarding on-time delivery to the client.
Added 6 mins ago
Application Support Incident Manager
Apex Systems
Toronto, ON
$35 to $36 USD / hour
Full-time
Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide US regional support for the Global Incident Management…
Added 7 mins ago
Brachytherapy Nurse Lead
HealthCareersInSask.ca
Saskatoon, SK
Full-time
In consultation with the respective manager, the individual is responsible for assessing learning needs of staff, developing, planning, implementing and evaluating designated educational…
Added 7 mins ago
Lead Embedded Banking Program Information Technology (IT) Manager
HSBC Global Services Limited
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As an Embedded Banking Program Information Technology (IT) Delivery Manager you will own enterprise-scale technology delivery for embedded banking solutions spanning complex partner…
Added 7 mins ago
Senior Project Manager
National Research Council Canada
Ottawa, ON
…innovation ecosystem. On any given day, the Senior Project Manager might help a Project Manager resolve a delivery challenge, work through program budgets and priorities, develop the…
Added 7 mins ago
IT and Cybersecurity Services Lead
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Position Reports to: Manager, Infrastructure Management & Operations
Added 7 mins ago
Customer Marketing Manager - eCom
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Toronto, ON
In the role of eCommerce Customer Marketing Manager working in Toronto, ON, you will be part of the Omnichannel Digital team, nested in our Strategy and Capabilities function. The CMM will…
Added 7 mins ago
Electrical Estimator - Canem
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Red Deer, AB · Edmonton, AB · Calgary, AB
Full-time
Reporting to the Estimating Manager, the Electrical Estimator - Canem will be responsible for providing accurate estimating and subcontractor costing through the budgeting and estimating…
Added 7 mins ago
IT Program Manager - Insurance
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Markham, ON
We are looking for a highly motivated Program Manager who can drive Delivery in alignment with the organization mandate and goals. You are strong in program & project management practice…
Added 7 mins ago
Manager, Customer Performance, Brand
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Full-time
Are you a people leader with sound judgment, stakeholder management, and program execution skills?
Added 22 mins ago
Financial Planner Investment and Retirement Planning Assistant
Royal Bank of Canada
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Full-time
Provide superior responsive execution and delivery of client transactions/requests
Added 22 mins ago
Relationship Manager, Business Markets Intern
Royal Bank of Canada
Peterborough, ON
Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 22 mins ago
Community Development Assistant
City of Leduc
Prince George, BC · Civic Centre
Full-time
…Assistant to join our Community Development team. Reporting to the Manager, Community Development, this position supports the portfolios of Events, Arts, Culture & Heritage (EACH) Services,…
Added 22 mins ago
Supervisor (LPN) - Home Support
Vancouver Coastal Health
Vancouver, BC
$34.2 to $42.79 CAD / hour
Other
…Coastal Health Authority, North Shore/Coast Garibaldi Service Delivery Area, the Supervisor, Home Support works in a team based environment in conjunction with the Program Manager and is…
Added 22 mins ago
Procurement Co-op
Veolia Environnement SA
Oakville, ON
Internship
Collaborate with project execution teams to track delivery timelines and flag potential schedule conflicts early.
Added 34 mins ago
Senior Coordinator, Business Support and Program Management
Canadian Red Cross
Canada
Full-time
Support the Manager, Training in the planning, implementation, coordination, and continuous improvement of RR&R learning, training, and capacity-building initiatives. This role is…
Added 36 mins ago
Manager, BISQC/F
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Banff, AB
Full-time
The Manager, BISQC/F is responsible for the planning and delivery of all administrative and logistic aspects of the Banff International String Quartet Competition (BIQSC) and the Banff…
Added 36 mins ago
PT - Outreach Worker - (Cowichan Valley Mobile Shower Program)
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Reports and is accountable to the Program Manager or their designate
Added 37 mins ago
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Added 52 mins ago
Coastal Docking Manager (West)
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Full-time
We have a current vacancy for an AJISS Coastal Docking Manager who will be responsible and accountable to the AJISS Docking Delivery Manager for assisting with all aspects of planning,…
Added 52 mins ago
Senior Manager, International Corporate Tax
MNP
Winnipeg, MB · Brandon, MB · Saskatoon, SK · Red Deer, AB · AB · Edmonton, AB · Calgary, AB
Full-time
Make an impact with our International Corporate Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory…
Added 1 hour ago
Regional Leader, Hydro and Dams (Ontario & Atlantic)
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Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 1 hour ago
Director, Client Technology Services
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Full-time
…outcomes, and reduce avoidable cost without compromising academic delivery, accessibility, security, or service…
Added 1 hour ago
Operations Program Analyst
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Added 1 hour ago
Unit Aide - Maternal & Child Program
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Toronto, ON
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Right now we’re looking for a Unit Aide to work in our Maternal & Child Program.

Calian Group

Contract Manager, Psych Services

Burlington, ON, Canada

Pay: $85,000 to $95,000CAD annually.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3 to 5 years of contract administration, project management, customer success, account management, or related experience
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.

This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

Manage a portfolio of contracts of varying size, complexity, and activity levels
Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
Act as the primary point of contact for client relationship management, issue resolution, and escalations
Monitor contract performance and ensure service level commitments are met
Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
Identify opportunities for process improvement, contract growth, and enhanced customer service
Support proposal and contract renewal activities as a subject matter expert
Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

A post-secondary education in a healthcare, business, or a related field
3 to 5 years of contract administration, project management, customer success, account management, or related experience
Strong customer relationship management and stakeholder engagement skills
Excellent communication, collaboration, and interpersonal abilities
Strong organizational skills with the ability to manage multiple priorities simultaneously
Demonstrated problem-solving and decision-making skills
Strong financial awareness and understanding of contract compliance requirements
Ability to work effectively in a fast-paced and evolving environment
Proficiency with Microsoft Office applications
Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
French and English bilingualism is strongly preferred and will be considered an asset for this role
Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
Occasional client-related travel may not be required (0-20%)

Compensation

$85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent positon available.

Perks And Benefits

Competitive, company-paid benefits
Generous time off package
Stock purchase plan
RRSP program
Flexible work hours for eligible roles
Programs to support employee health and well-being

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More about this job

Responsibilities

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing contract compliance, service levels, workforce and customer satisfaction, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, maintain documentation, and support process improvements, proposals, renewals, and contract growth.

Requirements

Requires post-secondary education in healthcare, business, or a related field, along with 3–5 years of relevant contract administration, project management, customer success, account management, or similar experience. Candidates should have strong relationship, communication, organizational, financial, and problem-solving skills, proficiency with Microsoft Office, and eligibility to obtain and maintain Canadian Reliability-level security clearance; bilingual French and English is an asset.

Skills

Contract Management
Contract Compliance
Stakeholder Engagement
Service Delivery Oversight
Financial Management
Budget Tracking
Billing and Invoicing
Issue Resolution
Escalation Management
Workforce Engagement
Customer Service
Problem-Solving
Decision-Making
Process Improvement
Microsoft Office

Benefits

Company-Paid Benefits
Generous Time Off
Stock Purchase Plan
RRSP Program
Flexible Work Hours
Employee Health and Well-Being Programs

Visa sponsorship

Not detected in the job text

Keywords

Psychological Services
Contract Management
Contract Administration
Contract Compliance
Customer Satisfaction
Workforce Engagement
Service Delivery
Service Level Commitments
Stakeholder Engagement
Contract Performance
Financial Stewardship
Budgets
Billing
Invoicing
Approved Rates
Contract Renewals
Proposal Support
Process Improvement
Microsoft Office
Canadian Government Security Clearance
Reliability Status
Healthcare
Mental Health
Public Safety
Law Enforcement
French-English Bilingualism

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