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Added 4 mins ago
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
Status : Temporary full time (35 hours/weeks - 12-month contract)
Added 5 mins ago
Purchasing Agent - Term
City of Regina
Regina, SK
…organizational goals. Provides expertise in procurement methods, contract preparation, and vendor relations to support efficient and cost-effective…
Added 5 mins ago
Agent(e) de préproduction photo (contrat de courte durée) / Photo Preproduction Agent (short-term contract)
36Pix
Montreal, QC
Contract
…more than 800 schools across Canada. Our approach is based on professional photography, a stress free experience for students, and guaranteed…
Added 5 mins ago
Customer Experience Associate (3-Month Contract)- Gateway Village Branch, St. Albert, AB (30 Hrs/Wk)
Scotiabank
St. Albert, AB
Are willing to assist in a professional, friendly and efficient manner
Added 5 mins ago
Analyst, FX Operations (12-Month Contract GWO)
Scotiabank
Toronto, ON
A rewarding career path with diverse opportunities for professional development
Added 5 mins ago
Educational Assistant - SNPSS
Six Nations Polytechnic
Brantford, ON
Contract
Community Connections and Professional Development 10%
Added 5 mins ago
Information Technology Intern
P&H
Winnipeg, MB · Cambridge, ON
Full-time
Employment Type: Full Time, Contract (May – August)
Added 19 mins ago
Director, Faculty Relations , Office of Faculty Support
Laurentian University/Université Laurentienne
Sudbury, ON
Full-time
Performs other duties within the professional scope and skill level of the position, in full compliance with applicable legislation, university policies, and collective agreements.
Added 19 mins ago
Christmas Kettle Coordinator
The Salvation Army in Canada
Aurora, ON
Full-time
…other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given…
Added 19 mins ago
Scheduler
Stevenson Memorial Hospital
Alliston, ON
Full-time
As part of our mandatory screening process, SMH will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector…
Added 19 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Demonstrates excellent clinical skills and professional leadership capabilities with a focus on collaborative teamwork, patient flow and quality improvements.
Added 19 mins ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
As part of our mandatory screening process, SMH will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector…
Added 19 mins ago
Supply Chain Lead
Brunel
Calgary, AB
Full-time
…supporting business operations through effective procurement and contract management practices. This is an excellent opportunity for a strategic supply chain professional who thrives in a…
Added 19 mins ago
Christmas Kettle Coordinator
The Salvation Army in Canada
Moose Jaw, SK
Full-time
Kettle Coordinator II position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone…
Added 20 mins ago
Senior IT Audit Manager
BMO
Toronto, ON · FCP
Full-time
Maintains and enhances professional audit qualifications in line with industry standards.
Added 20 mins ago
Manager, Origination Analytics
Rev Renewables Ops, LLC
Oakville, ON
$140,000 to $170,000 CAD / year
Full-time
…customer story, competitive positioning, commercial structure, contract terms, and recommended bidding strategy to Sr…
Added 20 mins ago
Director, Client Technology Services
Fanshawe Toronto@ILAC
London, ON
Full-time
Added 20 mins ago
Manager of Financial Operations
Government of Alberta
AB
…cycle, Financial Operations, which oversees financial processes, contract and grant management, and internal control reviews; and Financial Reporting manages financial reporting and…
Added 35 mins ago
Financial Services Associate - Full Time - 15 Month Contract
Meridian Credit Union
Hamilton, ON
$60,000 to $64,000 CAD / year
Full-time
As Financial Services Associate (15-Month Contract):
Added 35 mins ago
Yard Worker - Stores
City of Edmonton
AB
Are you a highly organized professional who thrives in a dynamic environment blending hands-on yard operations with vital inventory coordination? The Parks and Roads Services Branch is…
Added 35 mins ago
Software Development Manager
LawDepot
Remote, Canada
Full-time · Remote
LawDepot is looking to recruit a Software Development Manager to lead the teams responsible for our contract platform and internal content management system (CMS) editor experience. This…
Added 35 mins ago
Registered Nurse - Etobicoke - Paediatrics and Neonatal Intensive Care
William Osler Health System
Toronto, ON · Etobicoke, Ontario
Part-time
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!
Added 35 mins ago
Food and Beverage Supervisor
AccorHotel
Lake Louise, AB
Full-time
Ensure the ongoing professional development, growth, and work satisfaction of all colleagues
Added 48 mins ago
Teach English Overseas (ESL Teacher) | Visa Sponsored
English 1
Chambly, QC
Full-time
…want to teach English abroad, explore Asia, and develop your professional…
Added 48 mins ago
Business Development Executive (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Manage multi-year contract renewals and master service agreement negotiations, ensuring continuity of recurring work while structuring agreements that support scope expansion over the…

Calian Group

Contract Manager, Psych Services

Ottawa, ON, Canada

Pay: $85,000 to $95,000CAD annually.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3 to 5 years of contract administration, project management, customer success, account management, or related experience
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.

This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

Manage a portfolio of contracts of varying size, complexity, and activity levels
Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
Act as the primary point of contact for client relationship management, issue resolution, and escalations
Monitor contract performance and ensure service level commitments are met
Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
Identify opportunities for process improvement, contract growth, and enhanced customer service
Support proposal and contract renewal activities as a subject matter expert
Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

A post-secondary education in a healthcare, business, or a related field
3 to 5 years of contract administration, project management, customer success, account management, or related experience
Strong customer relationship management and stakeholder engagement skills
Excellent communication, collaboration, and interpersonal abilities
Strong organizational skills with the ability to manage multiple priorities simultaneously
Demonstrated problem-solving and decision-making skills
Strong financial awareness and understanding of contract compliance requirements
Ability to work effectively in a fast-paced and evolving environment
Proficiency with Microsoft Office applications
Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
French and English bilingualism is strongly preferred and will be considered an asset for this role
Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
Occasional client-related travel may not be required (0-20%)

Compensation

$85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent positon available.

Perks And Benefits

Competitive, company-paid benefits
Generous time off package
Stock purchase plan
RRSP program
Flexible work hours for eligible roles
Programs to support employee health and well-being

Apply About employer

More about this job

Responsibilities

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing relationships, compliance, service levels, workforce engagement, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, improve service, and support contract growth, proposals, and renewals.

Requirements

Requires post-secondary education in healthcare, business, or a related field, plus 3–5 years of relevant contract administration, project management, customer success, or account management experience. Candidates should have strong relationship, communication, organizational, financial, and problem-solving skills, be proficient with Microsoft Office, and be eligible for Canadian Government Reliability-level security clearance.

Skills

Contract Management
Contract Compliance
Stakeholder Engagement
Service Delivery Oversight
Financial Stewardship
Budget Tracking
Billing and Invoicing
Issue Resolution
Escalation Management
Workforce Engagement
Customer Service
Problem-Solving
Decision-Making
Process Improvement
Microsoft Office

Benefits

Company-Paid Benefits
Generous Time Off
Stock Purchase Plan
RRSP Program
Flexible Work Hours
Employee Health and Well-Being Programs

Visa sponsorship

Not detected in the job text

Keywords

Psychological Services
Health Services
Contract Management
Contract Administration
Project Management
Customer Success
Account Management
Contract Compliance
Service Level Commitments
Service Delivery
Stakeholder Engagement
Workforce Engagement
Contract Retention
Contract Growth
Budget Tracking
Billing
Invoicing
Financial Performance
Approved Rates
Proposal Support
Contract Renewals
Process Improvement
Microsoft Office
Canadian Government Security Clearance
Reliability-Level Clearance
Mental Health
Public Safety
Law Enforcement

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