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Added 23 mins ago
Information Technology Delivery Manager
JobsMedia.io
Montreal, QC
Full-time
…organizing, coordinating, and optimizing activities related to the delivery of technology initiatives and projects. They ensure the implementation of effective, consistent delivery…
Added 23 mins ago
Registered Nurse (N2) - Labour Delivery Recovery
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 52 mins ago
Associate, Corporate Banking
BMO Capital Markets
Laval, QC
Full-time
Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and…
Added 52 mins ago
Driver I
Aramark Canada
AB · Edmonton, AB
Full-time
Other duties and tasks as assigned by manager
Added 52 mins ago
Associate, Corporate Banking
BMO Capital Markets
Montreal, QC
Full-time
Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and…
Added 1 hour ago
Senior Manager, Digital Delivery Enablement
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Delivery Enablement Manager is the operational backbone of the Workday platform, installing operational discipline and delivery infrastructure for predictable agile execution.…
Added 1 hour ago
Relationship Manager, Business Markets Intern
Royal Bank of Canada
St. John's, NL
Full-time
Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
Added 1 hour ago
Primary Health Care Nurse In Charge
Government of Yukon
Old Crow, YT
Part-time
…communities and firmly believes in a client-focused service delivery. This work occurs in a very dynamic and evolving environment that constantly strives to improve health services to rural…
Added 1 hour ago
Resident Relations and Engagement Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
Contract
Reporting to the Program Manager, Housing Programs, is responsible for supporting development and leading the implementation of resident relations and engagement strategies for Housing York…
Added 1 hour ago
2600002534 - Manager Laboratory
Lakeridge Health
Oshawa, ON
Internship
We are seeking an experienced laboratory professional for the role of Manager Laboratory Medicine. You would lead a high-performing multi-site team dedicated to delivering exceptional…
Added 1 hour ago
Hell's Kitchen Server Assistant/Food Runner
River Cree Resort & Casino
Spruce Grove, AB
Part-time
Reporting to Hell’s Kitchen General Manager, the Food Runner & Server Assistant plays a vital supporting role in delivering an exceptional guest experience. This hybrid position ensures the…
Added 1 hour ago
Civil Engineer II - Senior Transportation Design Engineer
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Vancouver, BC
Reporting directly to the Manager of Transportation Design, the Senior Transportation Design Engineer works with the Design Review Team, Transportation Branch Heads, Communications and…
Added 2 hours ago
Principal Product Manager - Technical AI Solutions
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a seasoned Principal Product Manager (individual contributor) to lead RBC's AI-powered conversational banking experience. In this role, you will be responsible for leading…
Added 2 hours ago
Assistant Server, Clockwork (Part-Time)
Fairmont Hotels & Resorts
ON · York, ON
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas…
Added 2 hours ago
Learning and Development Advisor
Indigenous Perspectives Society
Vancouver, BC
Full-time
…develops strategies for continuous quality improvement in training delivery that support the strategic plan, vision and values of…
Added 2 hours ago
Manager, Wealth Strategies
Affinity Credit Union
SK
We’re looking for a Manager, Wealth Strategies, to oversee sales, service, and advice delivery activities along with the performance of Affinity Wealth Management. This role will be…
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Psychologist, Adolescent Psychiatry - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
Full-time
…Psychology or designate and in collaboration with the Clinic/Program Manager/Director (if…
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Manager, Controllership & Projects
Bell
Montreal, QC
The Financial Close Controller team is seeking a highly motivated Senior Manager to be a part of the Controller organization’s transformative journey towards becoming trusted and valued…
Added 3 hours ago
Licensed Practical Nurse
Alberta Health Services
Drumheller, AB
Part-time
…lives of people in your community. Reporting to the Home Care Manager, you will utilize your strong assessment, organizational, and leadership skills to provide leadership and supervision…
Added 3 hours ago
Licensed Practical Nurse
Alberta Health Services
Wetaskiwin, AB
Part-time
…and Health Care Aides. This position will report to the Unit Manager - Wetaskiwin and will support the surgical/medical/telemetry units. The LPN will be committed to providing open…
Added 3 hours ago
Licensed Practical Nurse
Alberta Health Services
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Part-time
…care to individuals across the lifespan. Working as a Case Manager, the LPN is accountable for assigned caseloads, with the primary responsibility of assessing client needs, determining…
Added 3 hours ago
Health Care Aide - Emergency Department
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
…open at full capacity in early 2026. Reporting to the Unit Manager, the Health Care Aide (HCA) works collaboratively with a multidisciplinary team to provide care to patients of varying…
Added 3 hours ago
Health Care Aide - Emergency Department
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
…open at full capacity in early 2026. Reporting to the Unit Manager, the Health Care Aide (HCA) works collaboratively with a multidisciplinary team to provide care to patients of varying…
Added 3 hours ago
Health Care Aide - Emergency Department
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
…open at full capacity in early 2026. Reporting to the Unit Manager, the Health Care Aide (HCA) works collaboratively with a multidisciplinary team to provide care to patients of varying…
Added 3 hours ago
Health Care Aide - Emergency Department
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
…open at full capacity in early 2026. Reporting to the Unit Manager, the Health Care Aide (HCA) works collaboratively with a multidisciplinary team to provide care to patients of varying…

Calian Group

Contract Manager, Psych Services

Ottawa, ON, Canada

Pay: $85,000 to $95,000CAD annually.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3 to 5 years of contract administration, project management, customer success, account management, or related experience
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.

This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

Manage a portfolio of contracts of varying size, complexity, and activity levels
Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
Act as the primary point of contact for client relationship management, issue resolution, and escalations
Monitor contract performance and ensure service level commitments are met
Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
Identify opportunities for process improvement, contract growth, and enhanced customer service
Support proposal and contract renewal activities as a subject matter expert
Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

A post-secondary education in a healthcare, business, or a related field
3 to 5 years of contract administration, project management, customer success, account management, or related experience
Strong customer relationship management and stakeholder engagement skills
Excellent communication, collaboration, and interpersonal abilities
Strong organizational skills with the ability to manage multiple priorities simultaneously
Demonstrated problem-solving and decision-making skills
Strong financial awareness and understanding of contract compliance requirements
Ability to work effectively in a fast-paced and evolving environment
Proficiency with Microsoft Office applications
Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
French and English bilingualism is strongly preferred and will be considered an asset for this role
Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
Occasional client-related travel may not be required (0-20%)

Compensation

$85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent positon available.

Perks And Benefits

Competitive, company-paid benefits
Generous time off package
Stock purchase plan
RRSP program
Flexible work hours for eligible roles
Programs to support employee health and well-being

Apply About employer

More about this job

Responsibilities

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing relationships, compliance, service levels, workforce engagement, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, improve service, and support contract growth, proposals, and renewals.

Requirements

Requires post-secondary education in healthcare, business, or a related field, plus 3–5 years of relevant contract administration, project management, customer success, or account management experience. Candidates should have strong relationship, communication, organizational, financial, and problem-solving skills, be proficient with Microsoft Office, and be eligible for Canadian Government Reliability-level security clearance.

Skills

Contract Management
Contract Compliance
Stakeholder Engagement
Service Delivery Oversight
Financial Stewardship
Budget Tracking
Billing and Invoicing
Issue Resolution
Escalation Management
Workforce Engagement
Customer Service
Problem-Solving
Decision-Making
Process Improvement
Microsoft Office

Benefits

Company-Paid Benefits
Generous Time Off
Stock Purchase Plan
RRSP Program
Flexible Work Hours
Employee Health and Well-Being Programs

Visa sponsorship

Not detected in the job text

Keywords

Psychological Services
Health Services
Contract Management
Contract Administration
Project Management
Customer Success
Account Management
Contract Compliance
Service Level Commitments
Service Delivery
Stakeholder Engagement
Workforce Engagement
Contract Retention
Contract Growth
Budget Tracking
Billing
Invoicing
Financial Performance
Approved Rates
Proposal Support
Contract Renewals
Process Improvement
Microsoft Office
Canadian Government Security Clearance
Reliability-Level Clearance
Mental Health
Public Safety
Law Enforcement

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