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Added 13 mins ago
Manager, Technology Risk Governance
RBC
Toronto, ON
Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Added 13 mins ago
Sr. Programs & Solutions Manager Commercial & Corporate Services
Roche
Mississauga, ON · Canada Pharma Campus
Full-time
Position : Sr. Programs & Solutions Manager Commercial & Corporate Services - Global Procurement
Added 13 mins ago
Pharmacist (Oakridge)
Calgary Co-op
Calgary, AB
…teamwork and continuous improvement as well as ensuring the delivery of exceptional customers service experiences for our members and customers of Calgary Co-op. The Pharmacist position…
Added 13 mins ago
Warehouse Operator
Thales
Halifax, NS
Full-time
· Process requisitions, issue, pick, package & move material; distribute parts for customer delivery.
Added 27 mins ago
Supervised Behaviour Therapist
Developmental Services of Leeds and Grenville
Brockville, ON
Temporary
…techniques in a variety of capacities related to client service delivery. In addition to the direct involvement in service delivery, a Supervised Behaviour Therapist plans and develops…
Added 27 mins ago
Purchasing Manager
E.B. Horsman & Son
Surrey, BC
Full-time
Health, dental, and employee assistance program benefits
Added 27 mins ago
Environmental Service Attendant, Temporary Part Time, Environmental Services
Providence Care
Kingston, ON
Part-time
…supplies and communicates any related concerns with Service Manager in a timely…
Added 27 mins ago
Gestionnaire régional(e), Opérations des milieux de travail / Regional Workplace Operations Manager
Rio Tinto
Montreal, QC
Full-time
Relevant de la personne occupant le poste de Senior Manager Global Workplace & FM et travaillant au sein de l’équipe Global Workplace, vous devrez
Added 27 mins ago
Senior Estimator, Transportation
Chandos Construction
AB · Edmonton, AB
Full-time
Experience with Construction Management, Design-Build, Progressive Design-Build, Alliance, or other collaborative delivery models.
Added 28 mins ago
Health Care Aide - Home Care Program - J3 St. James-Assiniboia Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager or designate, the Health Care Aide (HCA) assists clients/patients/ residents with activities of daily living, providing direct…
Added 28 mins ago
Operations Coordinator
Intelcom
Saint-Georges, QC
Part-time
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
Added 43 mins ago
Facility Manager
YMCA of Greater Toronto
Toronto, ON
Full-time
The Facility Manager is an integral part of the management team, playing a leadership role in implementing standards of Service Excellence (Cleaning and Maintenance Audits) to ensure the…
Added 43 mins ago
Party Shop Sales Associate - 3071 Peterborough
OSL Retail Services Inc
Peterborough, ON
Other
Employee referral program (starting at $250 per successful referral)
Added 43 mins ago
Senior Manager, Nuclear Technology and Innovation
Atomic Energy of Canada, Ltd.
Ottawa, ON
Other
…science and technology mission. We’re looking for a Senior Manager, Nuclear Technology and Innovation who can bring together technical insight, strategy, oversight, stakeholder engagement,…
Added 43 mins ago
Physiotherapist - Outpatient Neuro
University Health Network
Toronto, ON
Contract
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 43 mins ago
Senior Project Manager - Mining
AECOM
Burnaby, BC · Calgary, Alberta
$150,000 to $223,000 CAD / year
Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 43 mins ago
Senior Project Manager - Mining
AECOM
Edmonton, AB · Calgary, Alberta
$150,000 to $223,000 CAD / year
Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 57 mins ago
Senior Project Manager
Reliance Impact
Toronto, ON
$185,000 to $195,000 CAD / year
Full-time
As the Senior Project Manager, you will oversee the successful delivery of major institutional, commercial, and industrial construction projects. You will play a key leadership role in…
Added 57 mins ago
Production Manager
MiTek
Calgary, AB
Full-time
The Production Manager will play a key role in leading and providing overall direction to a team of production personnel in order to meet safety, quality, customer experience, production…
Added 57 mins ago
Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end-to-end support provided by…
Added 57 mins ago
Social Worker, Full Time, Access to Care & Transitions
Providence Care
Kingston, ON
Full-time
Reporting to the designated manager, the Social Worker provides psychosocial assessment, counselling/psychotherapy, case management, patient/family education, supportive counselling,…
Added 57 mins ago
Laundry Aide - Repost
Southern Health-Santé Sud
Portage la Prairie, MB
Full-time
Under the direction of the Manager - Environmental Services, the Laundry Aide is responsible for the processing and transporting soiled and clean linen to the appropriate areas of the…
Added 57 mins ago
Manager, Out of Home Care
Government of Saskatchewan
Prince Albert, SK
Temporary
…experienced employee who is a dynamic and creative leader as Manager, Out of Home Care. Reporting to the Director, Out of Home Care, the employee will oversee the out of home care resource…
Added 57 mins ago
Youth Social Worker
For Youth Initiative (FYI)
Toronto, ON
Full-time
Position Summary Under the direction of the Manager, FYI on Oakwood & Service Excellence, the Youth Social Worker will work as part of an integrated team to provide psycho-social support to…
Added 58 mins ago
Front End - Clerk All Purpose Grid B SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Vancouver, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…

Calian Group

Contract Manager, Psych Services

Ottawa, ON, Canada

Pay: $85,000 to $95,000CAD annually.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3 to 5 years of contract administration, project management, customer success, account management, or related experience
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.

This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

Manage a portfolio of contracts of varying size, complexity, and activity levels
Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
Act as the primary point of contact for client relationship management, issue resolution, and escalations
Monitor contract performance and ensure service level commitments are met
Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
Identify opportunities for process improvement, contract growth, and enhanced customer service
Support proposal and contract renewal activities as a subject matter expert
Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

A post-secondary education in a healthcare, business, or a related field
3 to 5 years of contract administration, project management, customer success, account management, or related experience
Strong customer relationship management and stakeholder engagement skills
Excellent communication, collaboration, and interpersonal abilities
Strong organizational skills with the ability to manage multiple priorities simultaneously
Demonstrated problem-solving and decision-making skills
Strong financial awareness and understanding of contract compliance requirements
Ability to work effectively in a fast-paced and evolving environment
Proficiency with Microsoft Office applications
Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
French and English bilingualism is strongly preferred and will be considered an asset for this role
Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
Occasional client-related travel may not be required (0-20%)

Compensation

$85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent positon available.

Perks And Benefits

Competitive, company-paid benefits
Generous time off package
Stock purchase plan
RRSP program
Flexible work hours for eligible roles
Programs to support employee health and well-being

Apply About employer

More about this job

Responsibilities

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing relationships, compliance, service levels, workforce engagement, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, improve service, and support contract growth, proposals, and renewals.

Requirements

Requires post-secondary education in healthcare, business, or a related field, plus 3–5 years of relevant contract administration, project management, customer success, or account management experience. Candidates should have strong relationship, communication, organizational, financial, and problem-solving skills, be proficient with Microsoft Office, and be eligible for Canadian Government Reliability-level security clearance.

Skills

Contract Management
Contract Compliance
Stakeholder Engagement
Service Delivery Oversight
Financial Stewardship
Budget Tracking
Billing and Invoicing
Issue Resolution
Escalation Management
Workforce Engagement
Customer Service
Problem-Solving
Decision-Making
Process Improvement
Microsoft Office

Benefits

Company-Paid Benefits
Generous Time Off
Stock Purchase Plan
RRSP Program
Flexible Work Hours
Employee Health and Well-Being Programs

Visa sponsorship

Not detected in the job text

Keywords

Psychological Services
Health Services
Contract Management
Contract Administration
Project Management
Customer Success
Account Management
Contract Compliance
Service Level Commitments
Service Delivery
Stakeholder Engagement
Workforce Engagement
Contract Retention
Contract Growth
Budget Tracking
Billing
Invoicing
Financial Performance
Approved Rates
Proposal Support
Contract Renewals
Process Improvement
Microsoft Office
Canadian Government Security Clearance
Reliability-Level Clearance
Mental Health
Public Safety
Law Enforcement

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