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Added 3 mins ago
T
Senior Program Manager, Talent Development
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- Full-time
- Remote
Join the team as Twilio’s next Sr. Program Manager, Talent Development
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Manager, Sales Governance and Operations
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Calian Group

Manager, Sales Governance and Operations

Ottawa, ON, Canada

$90,000 to $115,000 · Full-time

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Job details

Pay: $90,000 to $115,000
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 5-8+ years of progressive experience in sales operations, governance, procurement, proposal management, business operations, or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Position Overview

We are looking for a Manager, Sales Governance & Operations to play a critical leadership role supporting the governance, operational effectiveness, and growth of the ITCS business. In this role, you will oversee sales governance processes, procurement and contracting activities, proposal and bid management, business reporting, operational improvement initiatives, and strategic business projects.

You will serve as a key liaison between Sales, Procurement, Finance, Operations, Legal, and Executive Leadership, ensuring compliance with corporate policies, Government of Canada procurement requirements, and industry best practices. This position provides oversight of contract vehicle administration, governance processes, sales operations reporting, business systems optimization, and strategic initiatives while supporting organizational continuity through the development and maintenance of critical business knowledge, documentation, and operational procedures.

Working closely with the Director, Sales Governance, you will support executive decision-making through operational analysis, reporting, and business insights. You will play a key role in reducing organizational risk, improving operational efficiency, enabling business transformation initiatives, and ensuring long-term continuity of critical governance, procurement, and operational functions.

Responsibilities

Lead and administer sales governance processes, including opportunity reviews, bid approvals, and governance checkpoints.
Support proposal and bid response activities, ensuring compliance with solicitation requirements and internal approval processes.
Coordinate cross-functional participation in proposal development and opportunity pursuit activities.
Oversee the management and administration of government procurement vehicles, standing offers, supply arrangements, and partner programs.
Monitor governance metrics, bid performance, contract vehicle utilization, and win/loss trends, providing recommendations for improvement.
Support contract review, approval, and risk assessment activities in collaboration with Legal, Finance, and Sales leadership.
Identify and mitigate governance, contractual, and compliance risks associated with pursuit activities and procurement vehicles.
Develop, maintain, and improve business processes, governance documentation, policies, and standard operating procedures.
Lead continuous improvement initiatives related to business systems, workflow automation, and process optimization.
Provide business ownership and oversight for CRM, ERP, and operational workflow processes, ensuring alignment with governance and business objectives.
Oversee reporting and analytics activities supporting pipeline management, forecasting, operational performance, and business planning.
Maintain governance of CRM and ERP systems to ensure data integrity, process consistency, and reporting accuracy.
Identify opportunities to improve operational efficiency through automation, integration, and standardization of business processes.
Support leadership with operational analysis, executive reporting, and business insights.
Champion adoption of governance frameworks, business tools, and operational processes across the organization.
Develop, maintain, and continuously improve operational knowledge repositories, process documentation, and training materials.
Establish and maintain organizational knowledge related to procurement vehicles, governance processes, partner programs, contracting frameworks, and operational best practices.
Support onboarding and employee development through the creation and maintenance of training resources and process documentation.
Lead communication and change management activities associated with new processes, systems, and governance initiatives.
Support business continuity through documentation, knowledge transfer, succession planning, and operational readiness activities.
Provide oversight and coordination of procurement activities, vendor relationships, and purchasing processes.
Support compliance with Government of Canada procurement requirements, security requirements, and internal governance standards.
Participate in strategic business initiatives, operational transformation projects, and special programs.
Support audit readiness activities and internal reviews related to procurement vehicles, governance processes, contract management, and compliance requirements.
Act as a trusted resource and advisor on procurement, governance, compliance, operational effectiveness, and process improvement.
Provide input and guidance on information management practices that support operational effectiveness, data integrity, and business governance objectives.
Perform other duties as required within the context of the role.

Qualifications

Post-secondary education in Business Administration, Commerce, Public Administration, Supply Chain Management, Finance, or a related discipline. Equivalent experience will be considered.
5-8+ years of progressive experience in sales operations, governance, procurement, proposal management, business operations, or a related field.
Experience supporting Government of Canada procurement activities, contract vehicles, standing offers, supply arrangements, and competitive bid processes.
Experience coordinating and managing RFP, RFQ, and RFI responses.
Experience supporting Government of Canada security requirements, contract administration, and procurement compliance activities.
Experience leading or supporting business transformation, operational modernization, or enterprise process improvement initiatives.
Experience developing governance frameworks, business processes, operational documentation, and organizational knowledge repositories.
Experience within a technology, professional services, cybersecurity, defence, or government-focused environment is considered a strong asset.
Strong proficiency with ERP systems (NetSuite or similar) and CRM platforms (HubSpot or similar).
Advanced proficiency with Microsoft Excel and Microsoft 365 applications.
Experience developing operational reports, dashboards, and executive-level business insights.
Ability to analyze business data and translate information into actionable recommendations.
Experience supporting workflow automation, business system integration, and process optimization initiatives.
Strong documentation, process mapping, training, and workflow development skills.
Strong understanding of Government of Canada procurement processes and contracting frameworks.
Knowledge of proposal lifecycle management, bid compliance requirements, and governance review processes.
Experience administering procurement vehicles, standing offers, supply arrangements, or similar contracting mechanisms.
Knowledge of Government of Canada procurement platforms and tools, including CanadaBuys, SAP Ariba, Supply Arrangements, Standing Offers, and related procurement frameworks.
Understanding of governance, compliance, audit readiness, and operational risk management practices.
Familiarity with federal security requirements and controlled procurement processes is considered an asset.
Strong attention to detail and ability to manage complex activities with a high degree of accuracy.
Strategic and analytical thinker.
Strong communicator and relationship builder.
Highly organized with the ability to manage competing priorities.
Collaborative and customer-focused.
Demonstrated ability to influence and drive change across multiple business functions.
Strong change management, stakeholder engagement, and process adoption capabilities.
Committed to continuous improvement, operational excellence, knowledge sharing, and business enablement.

Additional Requirements

Must currently possess or be eligible to obtain and maintain a Government of Canada Secret Security Clearance.

Compensation

$90,000 to $115,000

Position Type

We have 1 available position.

Perks And Benefits

Competitive, company-paid benefits
Generous time off package
Stock purchase plan
RRSP program
Flexible work hours for eligible roles
Programs to support employee health and well-being

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More about this job

Responsibilities

Lead sales governance, proposal and bid processes, government procurement vehicle administration, contract risk and compliance activities, and operational reporting. Improve business systems and workflows, maintain governance documentation and organizational knowledge, and advise leadership on operational performance and strategic initiatives.

Requirements

Requires post-secondary education in a relevant business or procurement discipline, or equivalent experience, and 5–8+ years of progressive experience in sales operations, governance, procurement, proposal management, or related work. Candidates should have experience with Government of Canada procurement and security requirements, bid responses, ERP and CRM systems, reporting, process improvement, and governance documentation; they must possess or be eligible to obtain and maintain a Government of Canada Secret Security Clearance.

Skills

Sales Governance
Government Procurement
Proposal and Bid Management
Contract Administration
Procurement Compliance
Risk Management
Business Process Improvement
CRM and ERP Systems
NetSuite
HubSpot
Microsoft Excel
Reporting and Analytics
Workflow Automation
Change Management
Stakeholder Engagement
Process Documentation

Benefits

Company-Paid Benefits
Generous Time Off
Stock Purchase Plan
RRSP Program
Flexible Work Hours
Health and Well-Being Programs

Visa sponsorship

Not detected in the job text

Keywords

Government of Canada Procurement
Standing Offers
Supply Arrangements
CanadaBuys
SAP Ariba
NetSuite
HubSpot
Microsoft Excel
Microsoft 365
CRM
ERP
RFP
RFQ
RFI
Proposal Lifecycle Management
Bid Compliance
Contract Administration
Procurement Vehicles
Governance Frameworks
Audit Readiness
Operational Risk Management
Workflow Automation
Business Systems Integration
Process Optimization
Pipeline Management
Forecasting
Executive Reporting
Data Integrity
Government of Canada Secret Security Clearance

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