Position Overview
We are looking for a Manager, Sales Governance & Operations to play a critical leadership role supporting the governance, operational effectiveness, and growth of the ITCS business. In this role, you will oversee sales governance processes, procurement and contracting activities, proposal and bid management, business reporting, operational improvement initiatives, and strategic business projects.
You will serve as a key liaison between Sales, Procurement, Finance, Operations, Legal, and Executive Leadership, ensuring compliance with corporate policies, Government of Canada procurement requirements, and industry best practices. This position provides oversight of contract vehicle administration, governance processes, sales operations reporting, business systems optimization, and strategic initiatives while supporting organizational continuity through the development and maintenance of critical business knowledge, documentation, and operational procedures.
Working closely with the Director, Sales Governance, you will support executive decision-making through operational analysis, reporting, and business insights. You will play a key role in reducing organizational risk, improving operational efficiency, enabling business transformation initiatives, and ensuring long-term continuity of critical governance, procurement, and operational functions.
Responsibilities
- Lead and administer sales governance processes, including opportunity reviews, bid approvals, and governance checkpoints.
- Support proposal and bid response activities, ensuring compliance with solicitation requirements and internal approval processes.
- Coordinate cross-functional participation in proposal development and opportunity pursuit activities.
- Oversee the management and administration of government procurement vehicles, standing offers, supply arrangements, and partner programs.
- Monitor governance metrics, bid performance, contract vehicle utilization, and win/loss trends, providing recommendations for improvement.
- Support contract review, approval, and risk assessment activities in collaboration with Legal, Finance, and Sales leadership.
- Identify and mitigate governance, contractual, and compliance risks associated with pursuit activities and procurement vehicles.
- Develop, maintain, and improve business processes, governance documentation, policies, and standard operating procedures.
- Lead continuous improvement initiatives related to business systems, workflow automation, and process optimization.
- Provide business ownership and oversight for CRM, ERP, and operational workflow processes, ensuring alignment with governance and business objectives.
- Oversee reporting and analytics activities supporting pipeline management, forecasting, operational performance, and business planning.
- Maintain governance of CRM and ERP systems to ensure data integrity, process consistency, and reporting accuracy.
- Identify opportunities to improve operational efficiency through automation, integration, and standardization of business processes.
- Support leadership with operational analysis, executive reporting, and business insights.
- Champion adoption of governance frameworks, business tools, and operational processes across the organization.
- Develop, maintain, and continuously improve operational knowledge repositories, process documentation, and training materials.
- Establish and maintain organizational knowledge related to procurement vehicles, governance processes, partner programs, contracting frameworks, and operational best practices.
- Support onboarding and employee development through the creation and maintenance of training resources and process documentation.
- Lead communication and change management activities associated with new processes, systems, and governance initiatives.
- Support business continuity through documentation, knowledge transfer, succession planning, and operational readiness activities.
- Provide oversight and coordination of procurement activities, vendor relationships, and purchasing processes.
- Support compliance with Government of Canada procurement requirements, security requirements, and internal governance standards.
- Participate in strategic business initiatives, operational transformation projects, and special programs.
- Support audit readiness activities and internal reviews related to procurement vehicles, governance processes, contract management, and compliance requirements.
- Act as a trusted resource and advisor on procurement, governance, compliance, operational effectiveness, and process improvement.
- Provide input and guidance on information management practices that support operational effectiveness, data integrity, and business governance objectives.
- Perform other duties as required within the context of the role.
Qualifications
- Post-secondary education in Business Administration, Commerce, Public Administration, Supply Chain Management, Finance, or a related discipline. Equivalent experience will be considered.
- 5-8+ years of progressive experience in sales operations, governance, procurement, proposal management, business operations, or a related field.
- Experience supporting Government of Canada procurement activities, contract vehicles, standing offers, supply arrangements, and competitive bid processes.
- Experience coordinating and managing RFP, RFQ, and RFI responses.
- Experience supporting Government of Canada security requirements, contract administration, and procurement compliance activities.
- Experience leading or supporting business transformation, operational modernization, or enterprise process improvement initiatives.
- Experience developing governance frameworks, business processes, operational documentation, and organizational knowledge repositories.
- Experience within a technology, professional services, cybersecurity, defence, or government-focused environment is considered a strong asset.
- Strong proficiency with ERP systems (NetSuite or similar) and CRM platforms (HubSpot or similar).
- Advanced proficiency with Microsoft Excel and Microsoft 365 applications.
- Experience developing operational reports, dashboards, and executive-level business insights.
- Ability to analyze business data and translate information into actionable recommendations.
- Experience supporting workflow automation, business system integration, and process optimization initiatives.
- Strong documentation, process mapping, training, and workflow development skills.
- Strong understanding of Government of Canada procurement processes and contracting frameworks.
- Knowledge of proposal lifecycle management, bid compliance requirements, and governance review processes.
- Experience administering procurement vehicles, standing offers, supply arrangements, or similar contracting mechanisms.
- Knowledge of Government of Canada procurement platforms and tools, including CanadaBuys, SAP Ariba, Supply Arrangements, Standing Offers, and related procurement frameworks.
- Understanding of governance, compliance, audit readiness, and operational risk management practices.
- Familiarity with federal security requirements and controlled procurement processes is considered an asset.
- Strong attention to detail and ability to manage complex activities with a high degree of accuracy.
- Strategic and analytical thinker.
- Strong communicator and relationship builder.
- Highly organized with the ability to manage competing priorities.
- Collaborative and customer-focused.
- Demonstrated ability to influence and drive change across multiple business functions.
- Strong change management, stakeholder engagement, and process adoption capabilities.
- Committed to continuous improvement, operational excellence, knowledge sharing, and business enablement.
Additional Requirements
- Must currently possess or be eligible to obtain and maintain a Government of Canada Secret Security Clearance.
Compensation
$90,000 to $115,000
Position Type
We have 1 available position.
Perks And Benefits
- Competitive, company-paid benefits
- Generous time off package
- Stock purchase plan
- RRSP program
- Flexible work hours for eligible roles
- Programs to support employee health and well-being
