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Added 9 mins ago
Senior Software Asset Management Analyst
AtkinsRéalis
Montreal, QC
Full-time
The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks,…
Added 24 mins ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
CBC/Radio-Canada
Toronto, ON
Full-time
…production. We’ve identified the need for a temporary Senior Analyst position (working title Unit Production Manager) reporting to the Senior Director -…
Added 24 mins ago
Marsh People and Investments - Investment Consulting Analyst Co-op - Toronto - Summer 2027
Marsh McLennan
Toronto, ON
Full-time
As an Analyst Co-Op in the Investments and Retirement practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…
Added 40 mins ago
Sr. Tech. Strategy Analyst
Rogers Communications
Toronto, ON
The Senior Technology Strategy Analyst will be responsible for supporting Technology Strategy in all aspects of long-term strategic planning initiatives. This role involves developing and…
Added 40 mins ago
Senior Manager, HR Digital Solutions Design
Royal Bank of Canada
Toronto, ON
Full-time
Maintain the Workday -SAP co-existence framework (domain/business process security, segment-based security), directing the security analyst team on implementation and ongoing administration.
Added 40 mins ago
Senior System Engineering Analyst, Engineering (HQ SE)
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$90,000 to $120,000 CAD / year
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Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional member
Added 53 mins ago
Tax Manager
Robert Half
Burnaby, BC
$45 to $80 CAD / hour
Contract
We are looking for a strong Tax Manager, or Senior Tax Analyst level candidate to join our client to support them for the next 6 months with various tax requirements and upcoming deadlines.
Added 53 mins ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
CBC/Radio-Canada
Toronto, ON
Full-time
…production. We’ve identified the need for a temporary Senior Analyst position (working title Unit Production Manager) reporting to the Senior Director -…
Added 53 mins ago
KYC Business Analyst
W3Global
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$100,000 to $115,000 CAD / year
Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…
Added 53 mins ago
Functional Analyst
Affinity
Vancouver, BC
Contract
The Junior Functional Analyst works closely with the Product Manager, business stakeholders, and technical teams to support North American financial systems. The role supports the…
Added 53 mins ago
Senior Financial Analyst – FP&A, Fuel
Couche-Tard
Laval, QC
Internship
As a Senior Financial Analyst – FP&A, Fuel, you will provide financial analysis, reporting, modelling, and decision support across fuel retail, B2B, EV, and related commercial operations.…
Added 54 mins ago
GardaWorld - Set-up Analyst - 45k-50k - calgary
GardaWorld
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1.Apply standard alarm thresholds and motion detection rules as defined by business guidelines.
Added 1 hour ago
Data Analyst and Customer Information Officer
Canadian Commercial Corporation
Ottawa, ON
$87,604 to $100,527 CAD / year
Full-time
Assists in the preparation of regular and ad hoc reports for Business Development and management.
Added 1 hour ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
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The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 1 hour ago
Data Analyst, Growth Analytics - Entry Level
Jobright.ai
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…accelerating your route to the best job outcomes. The Entry-Level Data Analyst will help measure and improve user acquisition, activation, engagement, and retention, partnering with growth,…
Added 1 hour ago
Senior Business Systems Analyst (SAP)
IG Wealth Management
ON · Ontario, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 hour ago
Senior Business Systems Analyst (SAP)
IG Wealth Management
MB · Manitoba, Canada
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Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 hour ago
Senior Analyst Business Continuity
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ON · Ontario, Canada
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IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 1 hour ago
Senior Analyst Business Continuity
IG Wealth Management
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IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 1 hour ago
Business Development Analyst
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Kanin Energy is seeking a highly motivated Business Development Analyst to support early-stage pipeline growth. This role will work directly with the Manager of Business Development to…
Added 1 hour ago
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Academic & Analytical Foundation: A degree in computer science, engineering, business, economics, or a related quantitative field. Strong new graduates with high raw capability and…
Added 1 hour ago
Deskside and MEM Analyst
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Full-time
When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our…
Added 1 hour ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 1 hour ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Mississauga, ON
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 1 hour ago
Cost Control Analyst
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Full-time
Graham is actively recruiting for a Cost Control Analyst supporting our CNRL Horizon Site. Reporting to the Project Lead and Site Manager, the incumbent will support resource costing,…

Calian in Space & Technology

Contract Manager, Psych Services

Ottawa, ON, Canada

Pay: $85,000 to $95,000CAD annually.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3 to 5 years of contract administration, project management, customer success, account management, or related experience
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Calian

At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.

We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.

Job Type: Full Time

Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.

This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

Manage a portfolio of contracts of varying size, complexity, and activity levels
Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
Act as the primary point of contact for client relationship management, issue resolution, and escalations
Monitor contract performance and ensure service level commitments are met
Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
Identify opportunities for process improvement, contract growth, and enhanced customer service
Support proposal and contract renewal activities as a subject matter expert
Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

A post-secondary education in a healthcare, business, or a related field
3 to 5 years of contract administration, project management, customer success, account management, or related experience
Strong customer relationship management and stakeholder engagement skills
Excellent communication, collaboration, and interpersonal abilities
Strong organizational skills with the ability to manage multiple priorities simultaneously
Demonstrated problem-solving and decision-making skills
Strong financial awareness and understanding of contract compliance requirements
Ability to work effectively in a fast-paced and evolving environment
Proficiency with Microsoft Office applications
Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
French and English bilingualism is strongly preferred and will be considered an asset for this role
Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
Occasional client-related travel may not be required (0-20%)

Compensation

$85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent positon available.

# #SF#

AI Usage Disclosure

At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.

How we hire

Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.

Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to just be your authentic self!

Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.

During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help.

We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines:
Do your research on Calian, the department, and team you are looking to join
Add a cover letter that explains why you are a good fit for this position
Share a portfolio, personal websites, or links to your professional social media
In your CV, highlight your key achievements - this is your time to brag
Include dates! Share the timeline of your experience
Stand out by tailoring your resume to each position you apply to
Only apply to roles you’re genuinely interested in and that align to your experience
Be prepared! Do your research on Calian, the department, and team you are looking to join
View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience
Prepare a list of questions to ask us
Dress business casual for your interview (virtual and in person)
We assess your skills and fit, you assess our fit for you
We keep you updated and share expectations as we make progress in the recruiting cycle
Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process

Perks and benefits

Competitive, company-paid benefits
Generous time off package
Stock purchase plan
RRSP program
Flexible work hours for eligible roles
Programs to support employee health and well-being

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Apply About employer

More about this job

Responsibilities

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing relationship management, compliance, service levels, workforce engagement, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, maintain contract documentation, and support process improvements, growth, proposals, and renewals.

Requirements

Requires post-secondary education in healthcare, business, or a related field, along with 3 to 5 years of relevant contract administration, project management, customer success, account management, or related experience. Candidates should have strong relationship, communication, organizational, problem-solving, and financial skills, be proficient with Microsoft Office, and be eligible for Canadian government Reliability-level security clearance; French-English bilingualism is preferred.

Skills

Contract Management
Contract Compliance
Stakeholder Engagement
Customer Service
Service Delivery Oversight
Financial Stewardship
Budget Tracking
Billing and Invoicing
Issue Resolution
Workforce Engagement
Process Improvement
Proposal Support
Contract Renewals
Microsoft Office
Communication

Benefits

Company-Paid Benefits
Generous Time Off
Stock Purchase Plan
RRSP Program
Flexible Work Hours

Visa sponsorship

Not detected in the job text

Keywords

Psychological Services
Contract Management
Contract Administration
Contract Compliance
Stakeholder Engagement
Customer Satisfaction
Workforce Engagement
Service Delivery
Service Level Commitments
Financial Performance
Budget Tracking
Billing
Invoicing
Approved Rates
Contract Deliverables
Issue Resolution
Escalation Management
Process Improvement
Contract Growth
Proposal Support
Contract Renewals
Microsoft Office
Healthcare
Mental Health
Public Safety
Law Enforcement
Reliability Security Clearance
French-English Bilingualism

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