Closed listing
Contract Manager, Psych Services
- Ottawa, ON, Canada
$85,000 to $95,000CAD annually. · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $85,000 to $95,000CAD annually.
- Job type
- Full-time
- Closing date
- Experience
- 3 to 5 years of contract administration, project management, customer success, account management, or related experience
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
About Calian
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Job Type: Full Time
Position Overview
We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.
This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.
Responsibilities
$85,000 to $95,000CAD annually.
Position Type
We have 1 full-time, permanent positon available.
# #SF#
AI Usage Disclosure
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.
How we hire
Senior Analyst, Nuclear Safety Analysis
Ottawa, ON
Saskatoon, SK
Toronto, ON
Full Time
Business Development Executive (Nuclear)
Hybrid, CAN
Toronto, ON
Full Time
Primary Care Physician / Médecin de Soins Primaires
Ottawa, ON
Full Time; Part Time
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Job Type: Full Time
Position Overview
We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.
This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.
Responsibilities
- Manage a portfolio of contracts of varying size, complexity, and activity levels
- Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
- Act as the primary point of contact for client relationship management, issue resolution, and escalations
- Monitor contract performance and ensure service level commitments are met
- Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
- Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
- Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
- Identify opportunities for process improvement, contract growth, and enhanced customer service
- Support proposal and contract renewal activities as a subject matter expert
- Maintain accurate documentation, reporting, and communication related to assigned contracts
- A post-secondary education in a healthcare, business, or a related field
- 3 to 5 years of contract administration, project management, customer success, account management, or related experience
- Strong customer relationship management and stakeholder engagement skills
- Excellent communication, collaboration, and interpersonal abilities
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Demonstrated problem-solving and decision-making skills
- Strong financial awareness and understanding of contract compliance requirements
- Ability to work effectively in a fast-paced and evolving environment
- Proficiency with Microsoft Office applications
- Experience supporting service delivery, contracts, or customer-facing operations
- Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
- French and English bilingualism is strongly preferred and will be considered an asset for this role
- Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
- Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
- Occasional client-related travel may not be required (0-20%)
$85,000 to $95,000CAD annually.
Position Type
We have 1 full-time, permanent positon available.
# #SF#
AI Usage Disclosure
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.
How we hire
- Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.
- Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.
- We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines:
- Do your research on Calian, the department, and team you are looking to join
- Add a cover letter that explains why you are a good fit for this position
- Share a portfolio, personal websites, or links to your professional social media
- In your CV, highlight your key achievements - this is your time to brag
- Include dates! Share the timeline of your experience
- Stand out by tailoring your resume to each position you apply to
- Only apply to roles you’re genuinely interested in and that align to your experience
- Be prepared! Do your research on Calian, the department, and team you are looking to join
- View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience
- Prepare a list of questions to ask us
- Dress business casual for your interview (virtual and in person)
- We assess your skills and fit, you assess our fit for you
- We keep you updated and share expectations as we make progress in the recruiting cycle
- Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process
- Competitive, company-paid benefits
- Generous time off package
- Stock purchase plan
- RRSP program
- Flexible work hours for eligible roles
- Programs to support employee health and well-being
Senior Analyst, Nuclear Safety Analysis
Ottawa, ON
Saskatoon, SK
Toronto, ON
Full Time
- Advanced Technologies
- Nuclear
Business Development Executive (Nuclear)
Hybrid, CAN
Toronto, ON
Full Time
- Advanced Technologies
- Nuclear
Primary Care Physician / Médecin de Soins Primaires
Ottawa, ON
Full Time; Part Time
- Health
- Physicians
More about this job
Responsibilities
Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing relationship management, compliance, service levels, workforce engagement, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, maintain contract documentation, and support process improvements, growth, proposals, and renewals.
Requirements
Requires post-secondary education in healthcare, business, or a related field, along with 3 to 5 years of relevant contract administration, project management, customer success, account management, or related experience. Candidates should have strong relationship, communication, organizational, problem-solving, and financial skills, be proficient with Microsoft Office, and be eligible for Canadian government Reliability-level security clearance; French-English bilingualism is preferred.
Skills
- Contract Management
- Contract Compliance
- Stakeholder Engagement
- Customer Service
- Service Delivery Oversight
- Financial Stewardship
- Budget Tracking
- Billing and Invoicing
- Issue Resolution
- Workforce Engagement
- Process Improvement
- Proposal Support
- Contract Renewals
- Microsoft Office
- Communication
Benefits
- Company-Paid Benefits
- Generous Time Off
- Stock Purchase Plan
- RRSP Program
- Flexible Work Hours
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Healthcare
- Customer Service & Support
- Finance & Accounting
- Government & Public Sector
Keywords
- Psychological Services
- Contract Management
- Contract Administration
- Contract Compliance
- Stakeholder Engagement
- Customer Satisfaction
- Workforce Engagement
- Service Delivery
- Service Level Commitments
- Financial Performance
- Budget Tracking
- Billing
- Invoicing
- Approved Rates
- Contract Deliverables
- Issue Resolution
- Escalation Management
- Process Improvement
- Contract Growth
- Proposal Support
- Contract Renewals
- Microsoft Office
- Healthcare
- Mental Health
- Public Safety
- Law Enforcement
- Reliability Security Clearance
- French-English Bilingualism