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Added 19 mins ago
Identity & Access Management Lead Analyst / Security (Perm- Ottawa ON)
Quarry Consulting
Ottawa, ON · Greater Ottawa Metropolitan Area
Contract
Degree in Computer Science or Information Technology or a related field or an equivalent combination of education and experience
Added 19 mins ago
Technical Project Manager
LER TechForce
Ottawa, ON · Kanata, ON
Full-time
…quality, accelerate fault isolation, guide next-best actions, and support scalable human-in-the-loop escalation. This initiative sits at the intersection of embedded systems, cloud…
Added 20 mins ago
011 - Service Provider Liaison, Mental Wellness
Métis Nation of Ontario
Atikokan, ON
…evaluation, performance monitoring, and quality improvement support to the Métis Nation of Ontario's Mental Wellness…
Added 35 mins ago
Senior Media Analyst
AIP Connect
Markham, ON
Full-time
We are seeking a Senior Media Analyst to support a leading client in understanding and improving media performance across channels. This role will analyze media data, develop reporting and…
Added 50 mins ago
Analyst, Enterprise IT VMO
McKesson
Mississauga, ON
Full-time
The Analyst, Enterprise IT VMO plays a key role in the day-to-day operations of McKesson Technology's Vendor Management Office, providing commercially and operationally informed analytical…
Added 50 mins ago
Sr Analyst, Enterprise IT VMO
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Full-time
The Sr Analyst, Enterprise IT VMO is a senior individual contributor within McKesson Technology's Vendor Management Office, Operational Excellence & Governance division. The role is…
Added 50 mins ago
Senior Industry Analyst & Public Relations Specialist
BlackBerry QNX
Ottawa, ON · Waterloo, ON
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QNX enhances the human experience and amplifies technology-driven industries, providing a trusted foundation for software-defined businesses to thrive. The business leads the way in…
Added 50 mins ago
Senior Industry Analyst & Public Relations Specialist
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Added 5 hours ago
Workday HCM Functional Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
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Added 8 hours ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
The Information & Communication Technology Department is currently looking for a Temporary Full-Time Helpdesk Analyst to join their team.
Added 10 hours ago
Cybersecurity Analyst
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$80,000 to $100,000 CAD / year
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We are looking for a Cybersecurity Analyst to join our team to drive the implementation of compliance and information security initiatives, and ensure our business practices meet the…
Added 13 hours ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
Canada
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Previous internship or project experience as a data analyst, support staffer, or researcher within a tech environment or AI-focused company
Added 13 hours ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
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Added 13 hours ago
Senior HR Systems Analyst
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Winnipeg, MB
Full-time
Working with Richardson opens the door to a world of possibility. We are recruiting for a Senior HR Systems Analyst. This is a full-time in-office role, located in our downtown Winnipeg…
Added 15 hours ago
Data Analyst, Growth Analytics - Entry Level
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Added 17 hours ago
Machine Learning Engineer - Early Career (Canada)
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Operations Analyst, Entry Level
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…route to the best job outcomes. The Entry-Level Operations Analyst will turn operational and product data into clear insights, gathering requirements, analyzing business processes, and…
Added 17 hours ago
Business Analyst, Entry Level
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…route to the best job outcomes. As an Entry-Level Business Analyst, you will turn operational and product data into clear insights, gather requirements, analyze business processes, and…
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Added 20 hours ago
Fraud Prevention Analyst
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Added 23 hours ago
Business Analyst, Entry Level
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Added 1 day ago
Enterprise Technology Analyst
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The Enterprise Technology Analyst is responsible for the delivery of comprehensive IT support and services to ensure the optimal performance of the organization’s end-user computing…
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Senior QE Analyst
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Calian in Space & Technology

Contract Manager, Psych Services

Ottawa, ON, Canada

Pay: $85,000 to $95,000CAD annually.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3 to 5 years of contract administration, project management, customer success, account management, or related experience
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Calian

At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.

We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.

Job Type: Full Time

Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.

This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

Manage a portfolio of contracts of varying size, complexity, and activity levels
Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
Act as the primary point of contact for client relationship management, issue resolution, and escalations
Monitor contract performance and ensure service level commitments are met
Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
Identify opportunities for process improvement, contract growth, and enhanced customer service
Support proposal and contract renewal activities as a subject matter expert
Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

A post-secondary education in a healthcare, business, or a related field
3 to 5 years of contract administration, project management, customer success, account management, or related experience
Strong customer relationship management and stakeholder engagement skills
Excellent communication, collaboration, and interpersonal abilities
Strong organizational skills with the ability to manage multiple priorities simultaneously
Demonstrated problem-solving and decision-making skills
Strong financial awareness and understanding of contract compliance requirements
Ability to work effectively in a fast-paced and evolving environment
Proficiency with Microsoft Office applications
Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
French and English bilingualism is strongly preferred and will be considered an asset for this role
Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
Occasional client-related travel may not be required (0-20%)

Compensation

$85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent positon available.

# #SF#

AI Usage Disclosure

At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.

How we hire

Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.

Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to just be your authentic self!

Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.

During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help.

We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines:
Do your research on Calian, the department, and team you are looking to join
Add a cover letter that explains why you are a good fit for this position
Share a portfolio, personal websites, or links to your professional social media
In your CV, highlight your key achievements - this is your time to brag
Include dates! Share the timeline of your experience
Stand out by tailoring your resume to each position you apply to
Only apply to roles you’re genuinely interested in and that align to your experience
Be prepared! Do your research on Calian, the department, and team you are looking to join
View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience
Prepare a list of questions to ask us
Dress business casual for your interview (virtual and in person)
We assess your skills and fit, you assess our fit for you
We keep you updated and share expectations as we make progress in the recruiting cycle
Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process

Perks and benefits

Competitive, company-paid benefits
Generous time off package
Stock purchase plan
RRSP program
Flexible work hours for eligible roles
Programs to support employee health and well-being

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Apply About employer

More about this job

Responsibilities

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing relationship management, compliance, service levels, workforce engagement, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, maintain contract documentation, and support process improvements, growth, proposals, and renewals.

Requirements

Requires post-secondary education in healthcare, business, or a related field, along with 3 to 5 years of relevant contract administration, project management, customer success, account management, or related experience. Candidates should have strong relationship, communication, organizational, problem-solving, and financial skills, be proficient with Microsoft Office, and be eligible for Canadian government Reliability-level security clearance; French-English bilingualism is preferred.

Skills

Contract Management
Contract Compliance
Stakeholder Engagement
Customer Service
Service Delivery Oversight
Financial Stewardship
Budget Tracking
Billing and Invoicing
Issue Resolution
Workforce Engagement
Process Improvement
Proposal Support
Contract Renewals
Microsoft Office
Communication

Benefits

Company-Paid Benefits
Generous Time Off
Stock Purchase Plan
RRSP Program
Flexible Work Hours

Visa sponsorship

Not detected in the job text

Keywords

Psychological Services
Contract Management
Contract Administration
Contract Compliance
Stakeholder Engagement
Customer Satisfaction
Workforce Engagement
Service Delivery
Service Level Commitments
Financial Performance
Budget Tracking
Billing
Invoicing
Approved Rates
Contract Deliverables
Issue Resolution
Escalation Management
Process Improvement
Contract Growth
Proposal Support
Contract Renewals
Microsoft Office
Healthcare
Mental Health
Public Safety
Law Enforcement
Reliability Security Clearance
French-English Bilingualism

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