English section of this bilingual listing.
About Calian
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Job Type: Full Time
English Version
Position Overview
Calian Patient Support Programs is looking for a Full-time/Permanent Bilingual Clinical Coordinator. The Bilingual Clinical Coordinator provides exceptional support to patients, prescribers, and pharmacies in a patient support program.
Summary Of Position:
The Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. They assist the patients by organizing and scheduling services offered by the patient support program.
Responsibilities
- Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP).
- Identify possible Adverse Events (AE) within data files.
- Prepare an Adverse Event Report corresponding to every identified Adverse Event.
- Review quality of report with great attention to detail and submit the AE reports to local Patient Safety department.
- Reconcile case number provided by Patient Safety Department.
- Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP.
- Continuously ensure compliance with Novartis Global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of Novartis products.
- Support ongoing projects within PSP Team.
- Fulfill other duties as required.
Qualifications
- College degree or equivalent.
- Minimum of 1-2 years of call center experience.
- Minimum 1 year of PSP or relevant experience.
- Fully bilingual (English and French), both written and verbal.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks with a sense of urgency.
- Excellent interpersonal and communication skills.
- Proficiency with MS Office and data entry systems.
- Patient-focused mindset with a commitment to quality service and compliance.
- Collaborative team player who also works independently.
- Adaptable and open to continuous improvement.
Additional Requirements
- Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions
- Ability to lift and carry items weighing up to 30 pounds
- Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
- Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.
- $50,000 – $52,000 per year.
Working Hours:
- Monday to Friday between 9AM to 5PM EST
- We have one position available.
#
AI Usage Disclosure
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.
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Read the full bilingual original
About Calian
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected.
If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Job Type: Full Time
English Version will follow
Aperçu du poste
Les Programmes de soutien aux patients de Calian sont à la recherche d’un(e) coordonnateur(trice) clinique bilingue à temps plein et permanent. Le ou la coordonnateur(trice) clinique bilingue offre un soutien de grande qualité aux patients, aux prescripteurs et aux pharmacies dans le cadre d’un programme de soutien aux patients.
Résumé du poste
Le/la coordonnateur(trice) clinique (CC) accompagne les patients utilisant un médicament précis prescrit par leur médecin. Il ou elle soutient les patients en organisant et en planifiant les services offerts par le programme de soutien aux patients.
Responsabilités
- Effectuer une analyse approfondie de multiples fichiers de données provenant de fournisseurs de services externes pour certains programmes de soutien aux patients (PSP).
- Identifier les événements indésirables potentiels dans les fichiers de données.
- Préparer un rapport d’événement indésirable pour chaque événement identifié.
- Réviser la qualité des rapports avec une grande attention aux détails et soumettre les rapports d’événements indésirables au service local de pharmacovigilance / sécurité des patients.
- Effectuer le rapprochement des numéros de cas fournis par le service de sécurité des patients.
- Assurer le suivi de tous les rapports d’événements indésirables avec les numéros de cas correspondants pour la conciliation trimestrielle des PSP.
- Veiller en tout temps au respect des procédures mondiales et locales de Novartis, ainsi que des règlements, normes et lignes directrices nationales et internationales en matière de pharmacovigilance pour les produits Novartis.
- Soutenir les projets en cours au sein de l’équipe des PSP.
- Accomplir toute autre tâche connexe, au besoin.
Qualifications
- Diplôme collégial ou équivalent.
- Minimum de 1 à 2 ans d’expérience en centre d’appels.
- Minimum d’un an d’expérience au sein d’un PSP ou expérience pertinente équivalente.
- Bilinguisme requis (français et anglais), tant à l’oral qu’à l’écrit.
- Excellentes aptitudes organisationnelles et souci du détail.
- Capacité à gérer plusieurs tâches dans un environnement à rythme soutenu.
- Excellentes compétences interpersonnelles et en communication.
- Maîtrise de la suite Microsoft Office et des systèmes de saisie de données.
- Approche axée sur le patient, avec un engagement envers la qualité du service et la conformité.
- Esprit collaboratif, tout en étant capable de travailler de façon autonome.
- Capacité d’adaptation et ouverture à l’amélioration continue.
Exigences additionnelles
- Capacité de travailler dans un environnement de bureau et d’utiliser l’équipement standard de bureau, incluant un ordinateur (mouvements répétitifs tels que la saisie au clavier), le téléphone et autres fonctions de bureau.
- Capacité de soulever et transporter des charges pouvant aller jusqu’à 30 livres.
- Endurance mentale nécessaire pour maintenir un haut niveau d’attention aux détails malgré les interruptions, ainsi qu’une vision adéquate pour lire des documents imprimés et un écran d’ordinateur.
- Disponibilité pour se déplacer jusqu’à 10 % du temps, y compris les fins de semaine ou avec nuitées, et pour travailler des heures prolongées afin de soutenir les besoins opérationnels.
Rémunération
- 50 000 $ à 52 000 $ par année
Horaire de travail
- Du lundi au vendredi, de 9 h à 17 h (HE)
Poste à pourvoir
English Version
Position Overview
Calian Patient Support Programs is looking for a Full-time/Permanent Bilingual Clinical Coordinator. The Bilingual Clinical Coordinator provides exceptional support to patients, prescribers, and pharmacies in a patient support program.
Summary Of Position:
The Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. They assist the patients by organizing and scheduling services offered by the patient support program.
Responsibilities
- Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP).
- Identify possible Adverse Events (AE) within data files.
- Prepare an Adverse Event Report corresponding to every identified Adverse Event.
- Review quality of report with great attention to detail and submit the AE reports to local Patient Safety department.
- Reconcile case number provided by Patient Safety Department.
- Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP.
- Continuously ensure compliance with Novartis Global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of Novartis products.
- Support ongoing projects within PSP Team.
- Fulfill other duties as required.
Qualifications
- College degree or equivalent.
- Minimum of 1-2 years of call center experience.
- Minimum 1 year of PSP or relevant experience.
- Fully bilingual (English and French), both written and verbal.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks with a sense of urgency.
- Excellent interpersonal and communication skills.
- Proficiency with MS Office and data entry systems.
- Patient-focused mindset with a commitment to quality service and compliance.
- Collaborative team player who also works independently.
- Adaptable and open to continuous improvement.
Additional Requirements
- Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions
- Ability to lift and carry items weighing up to 30 pounds
- Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
- Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.
- $50,000 – $52,000 per year.
Working Hours:
- Monday to Friday between 9AM to 5PM EST
- We have one position available.
#
AI Usage Disclosure
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.
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