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Added 12 mins ago
C
Head of Operations - Service Delivery
Calliere
Toronto, ON
- Full-time
The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards.
Added 27 mins ago
MC
Sr Project Manager Delivery Lead (35688)
Myticas Consulting
Toronto, ON
- Contract
Lead end-to-end delivery of multiple concurrent projects/programs, owning scope, schedule, budget, quality, risk, and successful client outcomes.
Added 27 mins ago
DR
Outside Sales Representative - Precast Concrete
DMC Recruitment Group
Vancouver, BC
- Full-time
…with internal teams to confirm product options, pricing and lead…
Added 27 mins ago
A
Sale Support Specialist
ABB
Coquitlam, BC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 42 mins ago
CS
Youth Experience Coordinator (Calgary)
Circuit Stream
Calgary, AB
- $22 CAD / hour
- Internship
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 42 mins ago
W
Senior Full Stack Engineer
WeTransact
Montreal, QC
- Full-time
Added 57 mins ago
CS
Instructor, Foundations of Medicine and Healthcare (Calgary)
Circuit Stream
Calgary, AB
- $1,350 to $1,650 CAD / week
- Contract
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 57 mins ago
CS
Youth Experience Coordinator (Ottawa)
Circuit Stream
Ottawa, ON
- $22 CAD / hour
- Internship
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 57 mins ago
D
Warehouse Lead
Dynacare
Brampton, ON
- Full-time
Added 58 mins ago
PT
Sales Development Representative
Procore Technologies
Toronto, ON · CA - Ontario - Toronto
- Full-time
Daily Execution & Systems Integrity: Conduct structured high-volume outreach, pre-call qualification research, lead nurturing, and CRM management within Salesforce.
Added 1 hour ago
T
KYC Senoir Manager
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Lead end-to-end KYC operations across Capital Markets.
Added 1 hour ago
S
Engineering Manager | Responsable de l'ingénierie - Sadie Hotels
Sadie
Montreal, QC · Saint-Laurent, QC
- Full-time
We're looking for an Engineering Manager to lead the engineering team day to day and make sure work ships across several products. You'll balance people management with hands-on technical…
Added 1 hour ago
A
Enterprise Architecture Team Lead
Affinity
Vancouver, BC
- Full-time
The Team Lead, Enterprise Architecture leads a team of Solution Architects within the Enterprise Solutions team, providing hands-on architectural leadership and people management to ensure…
Added 1 hour ago
MR
Senior Project Manager (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
- $145,000 to $180,000 CAD / year
- Full-time
Attend/Lead and prepare for project start up, progress and close out meetings.
Added 1 hour ago
MR
Project Manager (Water / Wastewater Construction)
Maple Reinders
Burnaby, BC
- $100,000 to $125,000 CAD / year
- Full-time
Attend/Lead and prepare for project start up, progress and close out meetings.
Added 1 hour ago
CC
Manager, Sales Initiatives
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…of subject matter experts within the organization. They will lead a team who will strategize, support and lead projects and improvement initiatives with a focus on both proﬁtable growth and…
Added 1 hour ago
CC
Manager, Frontline Transformation
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Lead pilot design and stakeholder alignment, using field feedback and performance insights to optimize the execution model
Added 1 hour ago
KG
Senior Mechanical Engineer
Kinross Gold Corporation
Toronto, ON
- Full-time
Added 1 hour ago
CN
Associate Creative Director
Creative Niche
Toronto, ON
- Full-time
We're partnering with a creative agency seeking an Associate Creative Director to lead innovative, culturally relevant work for a high-profile retail account.
Added 1 hour ago
II
Electrical Reliability Lead
Ingredion Incorporated
Cardinal, ON
- Full-time
Are you an experienced Electrical professional ready to lead a dynamic team? We're seeking an Electrical Reliability Lead to drive innovation and ensure optimal, safe electrical systems.…
Added 1 hour ago
E
Electrical Engineer Specialist
Enbridge
Calgary, AB
- Full-time
Lead or contribute to engineering standards, specifications, and procedures assuring consistent application across the organization.
Added 1 hour ago
LM
Senior Surety Claims Counsel OR Senior Surety Claims Expert
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
The Senior Counsel will lead the investigation, evaluation, negotiation, and resolution of sophisticated surety claims that often involve construction project completion, contract disputes,…
Added 1 hour ago
Program Manager, Brand Studio
Stripe
Canada
…Head of Brand Operations. As a Brand Program Manager, you will lead programs that make Stripe’s brand easier to use, apply consistently, and scale across teams, tools, and…
Added 1 hour ago
ML
Manager, Human Resources
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
HR Leadership & Strategy: Lead and oversee all human resources activities at the plant, ensuring effective HR service delivery, operational excellence, and continuous improvement of HR…
Added 1 hour ago
M
Total Rewards Lead
Mecka
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
We’re looking for a Total Rewards Lead to own payroll, benefits, compensation and equity administration across Mecka.

Calliere

Head of Operations - Service Delivery

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Posting language: English
Posted: Nov 9, 2026

Original job description

Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team

Location Hybrid, in office in Toronto (new office on the way)

Work authorization Canadian work authorization required. No visa sponsorship

The opportunity

Picture a business with decades of brand trust, a huge online audience and demand that keeps climbing. Now picture it rebuilding itself from the ground up as an AI-native company. That's where this role sits.

Sales are moving fast. Your job is to make sure delivery keeps pace and then some. You'll own everything that happens after a client says yes, across five service lines, and turn rapid growth into service that is consistent, efficient and genuinely good. This is a hands-on seat for a decisive, commercially sharp operator who likes building the machine, not just running it.

What you'll own

• The delivery engine. Throughput, turnaround times, backlog, capacity and service levels, end to end.

• The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards.

• The economics. Delivery cost, productivity and contribution margin, built with Finance into budgets and forecasts.

• The rebuild. A roadmap to modernize delivery with automation and AI, shaped alongside the CPO and CTO.

• The plan. Turn sales forecasts and growth targets into capacity and hiring plans, and give the COO a clear, data-driven view of what's coming.

Who thrives here

5 to 12 years in operations, with 3+ years leading high-volume service delivery.

You've led teams of 20 to 50+, including managers who run their own teams.

You've redesigned processes and can show the numbers: productivity up, quality up, cost down.

You're at home in budgets, capacity models and unit economics.

You've pushed AI and automation adoption and turned technology spend into results you can point to.

About the company

A long-established, Canadian-headquartered professional services firm with a strong consumer brand. It was an early mover online and has since built a large, loyal audience and one of the most trusted resources in its space. Now it's going all in on becoming an AI-native business, with the brand, the audience and the momentum to actually pull it off.

Your toolkit

A live throughput and KPI dashboard, AI-native case management, client portals, AI and workflow automation tools, and Lean and Six Sigma methods. The foundations are there. You get to make them sing.

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More about this job

Responsibilities

You will lead the service delivery engine by managing throughput, capacity, and service levels across five service lines. Additionally, you will drive the modernization of delivery processes through AI and automation while managing team performance and financial budgets.

Requirements

The role requires 5 to 12 years of operations experience, including at least 3 years leading high-volume service delivery teams. Candidates must demonstrate expertise in process redesign, capacity modeling, and the implementation of AI or automation technologies.

Skills

Operations management
Service delivery
Team leadership
Process improvement
Budgeting
Capacity planning
Automation
Artificial intelligence
Data analysis
Lean
Six sigma
Unit economics
Performance management
Strategic planning
Change management

Visa sponsorship

Not detected in the job text

Keywords

Operations
Service Delivery
AI-native
Automation
Throughput
Capacity Planning
Unit Economics
Lean
Six Sigma
KPI Dashboard
Case Management
Professional Services
Performance Management
Budgeting
Forecasting
Process Improvement
Team Leadership
Strategy
Technology
Operations Management

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