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Added 12 mins ago
BM
Brand Ambassador - Plinko
Brand Momentum
Hamilton, ON
- Part-time
Previous experience leading teams in retail, events, experiential marketing, or customer service environments.
Added 12 mins ago
C
Head of Operations - Service Delivery
Calliere
Toronto, ON
- Full-time
Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Added 27 mins ago
GL
Keyholder
Guess?, LLC.
Windsor, ON
- Full-time
…supervise all employees and oversee sales, merchandising, guest service, and all operational functions in the absence of store…
Added 27 mins ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
You will build and mature vendor performance and IT audit practices, lead strategic supplier governance, and work closely with IT, Procurement Services, Finance, business leaders and…
Added 27 mins ago
A
Sale Support Specialist
ABB
Coquitlam, BC
- Full-time
Highly adept in Customer Service and are passionate about collaborating with coworkers and Sales teams.
Added 42 mins ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
Amazon Simple Storage Service (S3) is storage for the Internet. Through the use of pioneering techniques in storage & computing, customers can reliably store their on Amazon’s proven…
Added 42 mins ago
PH
Billing Manager
Peace Hills Insurance
AB · Edmonton, AB
- Full-time
…primary focus of ensuring the team is providing exceptional customer service and accurate posting of receivable and payable transactions. More…
Added 42 mins ago
FC
Area Manager - Station/ HUB
FedEx Canada
Delta, BC
- Full-time
Customer service skills necessary to effectively and professionally respond to requests and issues.
Added 42 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Yarmouth Indian Reserve No. 33, NS
- Full-time
Commitment to providing exceptional customer service
Added 42 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Full-time
Commitment to providing exceptional customer service
Added 42 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Full-time
Commitment to providing exceptional customer service
Added 42 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Full-time
Commitment to providing exceptional customer service
Added 42 mins ago
GC
Manufacturing Operations Supervisor
GMS Canada
BC · Manufacturing (SLG)
- Full-time
…standards of quality, safety, and efficiency. Acting as a working lead, the position guides team members, monitors workflow, and supports management with scheduling, communication, and…
Added 42 mins ago
GC
GMS Canada / Home Depot Account Manager
GMS Canada
AB · Corporate ON (CAN)
- Full-time
…consistent national execution of pricing, product assortment, service and delivery requirements while coordinating strategic initiatives that strengthen and grow the Home Depot Pro customer…
Added 42 mins ago
GC
GMS National Inventory & Demand Administrator
GMS Canada
AB · Corporate ON (CAN)
- Full-time
A key focus of the position will be balancing product availability and customer service requirements with inventory investment, while identifying opportunities to reduce excess, aged,…
Added 42 mins ago
NG
Quality Assurance Manager - Custom Castings
Nordstern Group of Companies
Winnipeg, MB
- Full-time
…yet flexible quality system as a tool used to meet or exceed customer requirements on a consistent…
Added 42 mins ago
W
Senior Full Stack Engineer
WeTransact
Montreal, QC
- Full-time
…Microsoft (Partner Center, Marketplace Fulfillment API, Metering Service…
Added 58 mins ago
TS
Property Manager
The Skyline Group of Companies
Barrie, ON
- Full-time
Excellent communication, customer service and conflict-resolution skills.
Added 58 mins ago
TS
Resident Support Team Lead
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 hour ago
T
KYC Senoir Manager
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Lead end-to-end KYC operations across Capital Markets.
Added 1 hour ago
WC
(CAN) Food Lead Department Manager
Walmart Canada
Dryden, ON
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Hinton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
WC
Day Remodel Associate
Walmart Canada
Huntsville, ON
- Contract
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 1 hour ago
WC
Customer Service Manager
Walmart Canada
Port Perry, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
B
Property Services Coordinator
BGIS
Calgary, AB
- Full-time
The Property Service Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). Provides…

Calliere

Head of Operations - Service Delivery

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Posting language: English
Posted: Nov 9, 2026

Original job description

Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team

Location Hybrid, in office in Toronto (new office on the way)

Work authorization Canadian work authorization required. No visa sponsorship

The opportunity

Picture a business with decades of brand trust, a huge online audience and demand that keeps climbing. Now picture it rebuilding itself from the ground up as an AI-native company. That's where this role sits.

Sales are moving fast. Your job is to make sure delivery keeps pace and then some. You'll own everything that happens after a client says yes, across five service lines, and turn rapid growth into service that is consistent, efficient and genuinely good. This is a hands-on seat for a decisive, commercially sharp operator who likes building the machine, not just running it.

What you'll own

• The delivery engine. Throughput, turnaround times, backlog, capacity and service levels, end to end.

• The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards.

• The economics. Delivery cost, productivity and contribution margin, built with Finance into budgets and forecasts.

• The rebuild. A roadmap to modernize delivery with automation and AI, shaped alongside the CPO and CTO.

• The plan. Turn sales forecasts and growth targets into capacity and hiring plans, and give the COO a clear, data-driven view of what's coming.

Who thrives here

5 to 12 years in operations, with 3+ years leading high-volume service delivery.

You've led teams of 20 to 50+, including managers who run their own teams.

You've redesigned processes and can show the numbers: productivity up, quality up, cost down.

You're at home in budgets, capacity models and unit economics.

You've pushed AI and automation adoption and turned technology spend into results you can point to.

About the company

A long-established, Canadian-headquartered professional services firm with a strong consumer brand. It was an early mover online and has since built a large, loyal audience and one of the most trusted resources in its space. Now it's going all in on becoming an AI-native business, with the brand, the audience and the momentum to actually pull it off.

Your toolkit

A live throughput and KPI dashboard, AI-native case management, client portals, AI and workflow automation tools, and Lean and Six Sigma methods. The foundations are there. You get to make them sing.

Apply About employer

More about this job

Responsibilities

You will lead the service delivery engine by managing throughput, capacity, and service levels across five service lines. Additionally, you will drive the modernization of delivery processes through AI and automation while managing team performance and financial budgets.

Requirements

The role requires 5 to 12 years of operations experience, including at least 3 years leading high-volume service delivery teams. Candidates must demonstrate expertise in process redesign, capacity modeling, and the implementation of AI or automation technologies.

Skills

Operations management
Service delivery
Team leadership
Process improvement
Budgeting
Capacity planning
Automation
Artificial intelligence
Data analysis
Lean
Six sigma
Unit economics
Performance management
Strategic planning
Change management

Visa sponsorship

Not detected in the job text

Keywords

Operations
Service Delivery
AI-native
Automation
Throughput
Capacity Planning
Unit Economics
Lean
Six Sigma
KPI Dashboard
Case Management
Professional Services
Performance Management
Budgeting
Forecasting
Process Improvement
Team Leadership
Strategy
Technology
Operations Management

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