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Added 12 mins ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
Reporting to the assigned Supervisor the Director, Supportive Housing Delivery supports service delivery of Supportive Housing programs and operations in the assigned region and assists the…
Added 12 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Develop, implement, monitor, and evaluate departmental policies, procedures, workflows, and service delivery models to support operational excellence and evidence-based practice.
Added 12 mins ago
C
Head of Operations - Service Delivery
Calliere
Toronto, ON
- Full-time
The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards.
Added 21 mins ago
CA
Senior Architect
Coles Associates Ltd
Charlottetown, PE
- Full-time
You will lead and contribute to the design and delivery of architectural projects across institutional, residential, commercial, and industrial sectors, from concept and schematic design…
Added 27 mins ago
TS
Operations Supervisor
TalentSphere Staffing Solutions
Brantford, ON
- Full-time
Our client, an established manufacturing organization, is seeking a hands-on Production/Operations Supervisor to lead its day shift operations. This position will provide day-to-day…
Added 27 mins ago
MC
Sr Project Manager Delivery Lead (35688)
Myticas Consulting
Toronto, ON
- Contract
Lead end-to-end delivery of multiple concurrent projects/programs, owning scope, schedule, budget, quality, risk, and successful client outcomes.
Added 27 mins ago
DR
Outside Sales Representative - Precast Concrete
DMC Recruitment Group
Vancouver, BC
- Full-time
You’ll manage customer relationships from the first conversation through quote, order and delivery. The role combines new business development, account management and technical product…
Added 27 mins ago
MG
Registered Nurse (Medicine Health Services - Respirology T9*)
Michael Garron Hospital
Toronto, ON
- Full-time
…care and discharge planning, coordination, collaboration and delivery of high level functioning of the health care team. RNs apply their clinical knowledge and leadership skills to collect…
Added 27 mins ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Director, FinOps (Cloud Financial Management) to build, lead, and mature an enterprise FinOps program focused on delivering measurable and sustainable cloud…
Added 27 mins ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
You will build and mature vendor performance and IT audit practices, lead strategic supplier governance, and work closely with IT, Procurement Services, Finance, business leaders and…
Added 42 mins ago
CS
Youth Experience Coordinator (Calgary)
Circuit Stream
Calgary, AB
- $22 CAD / hour
- Internship
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 42 mins ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
Lead a team of talented software engineers, fostering their growth and development while delivering critical components of S3's architecture
Added 42 mins ago
RH
Procurement Manager
Robert Half
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Procurement Manager to lead sourcing, purchasing, supplier management, and procurement strategy initiatives for a growing manufacturing organization. This…
Added 42 mins ago
S
Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
…experience to join our team. In this role, you will support and lead process engineering activities on mining and mineral processing projects while mentoring engineers and collaborating…
Added 42 mins ago
GC
GMS Canada / Home Depot Account Manager
GMS Canada
AB · Corporate ON (CAN)
- Full-time
…national execution of pricing, product assortment, service and delivery requirements while coordinating strategic initiatives that strengthen and grow the Home Depot Pro customer…
Added 58 mins ago
CS
Instructor, Foundations of Medicine and Healthcare (Calgary)
Circuit Stream
Calgary, AB
- $1,350 to $1,650 CAD / week
- Contract
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 58 mins ago
CS
Youth Experience Coordinator (Ottawa)
Circuit Stream
Ottawa, ON
- $22 CAD / hour
- Internship
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 58 mins ago
D
Warehouse Lead
Dynacare
Brampton, ON
- Full-time
Perform daily delivery runs to various internal departments
Added 58 mins ago
TS
Resident Support Team Lead
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Part-time
May supervise day to day work of Resident Support Workers and/or Program Aids to ensure quality service delivery.
Added 58 mins ago
AB
Director, Solution Architecture – Information Technology
Alberta Blue Cross
AB · Hybrid
- Full-time
We have an exciting opportunity for a Director of Solution Architecture to lead a team of 10+ Solution Architects at Alberta Blue Cross. Reporting to the Chief Architect, this senior…
Added 1 hour ago
M
Director Systems Assurance
Mace
Toronto, ON
- Full-time
Lead risk and hazard management activities, including hazard logs, FMECA and risk analysis, support safety certification and regulatory processes, and oversee technical submittals and…
Added 1 hour ago
T
KYC Senoir Manager
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
We are seeking an experienced KYC Operations leader to oversee end-to-end KYC delivery within Capital Markets, including New-to-Bank onboarding, periodic reviews, client outreach, and…
Added 1 hour ago
CH
Manager, Health & Safety
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Lead, develop, and manage the Health & Safety team to ensure the effective delivery of occupational health and safety programs and services.
Added 1 hour ago
CA
Sales Support Specialist
Centurion Associates Inc
Toronto, ON
- Full-time
…cleanup, administration and daily management. Arrange courier delivery and pick-up services of sales and marketing materials, ensuring that all items are delivered in a timely and efficient…
Added 1 hour ago
B
Prenatal Account Executive
BillionToOne
Ochre River, MB
- Full-time
Managing the full lifecycle of the product sales process, including new business development and lead generation

Calliere

Head of Operations - Service Delivery

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Posting language: English
Posted: Nov 9, 2026

Original job description

Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team

Location Hybrid, in office in Toronto (new office on the way)

Work authorization Canadian work authorization required. No visa sponsorship

The opportunity

Picture a business with decades of brand trust, a huge online audience and demand that keeps climbing. Now picture it rebuilding itself from the ground up as an AI-native company. That's where this role sits.

Sales are moving fast. Your job is to make sure delivery keeps pace and then some. You'll own everything that happens after a client says yes, across five service lines, and turn rapid growth into service that is consistent, efficient and genuinely good. This is a hands-on seat for a decisive, commercially sharp operator who likes building the machine, not just running it.

What you'll own

• The delivery engine. Throughput, turnaround times, backlog, capacity and service levels, end to end.

• The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards.

• The economics. Delivery cost, productivity and contribution margin, built with Finance into budgets and forecasts.

• The rebuild. A roadmap to modernize delivery with automation and AI, shaped alongside the CPO and CTO.

• The plan. Turn sales forecasts and growth targets into capacity and hiring plans, and give the COO a clear, data-driven view of what's coming.

Who thrives here

5 to 12 years in operations, with 3+ years leading high-volume service delivery.

You've led teams of 20 to 50+, including managers who run their own teams.

You've redesigned processes and can show the numbers: productivity up, quality up, cost down.

You're at home in budgets, capacity models and unit economics.

You've pushed AI and automation adoption and turned technology spend into results you can point to.

About the company

A long-established, Canadian-headquartered professional services firm with a strong consumer brand. It was an early mover online and has since built a large, loyal audience and one of the most trusted resources in its space. Now it's going all in on becoming an AI-native business, with the brand, the audience and the momentum to actually pull it off.

Your toolkit

A live throughput and KPI dashboard, AI-native case management, client portals, AI and workflow automation tools, and Lean and Six Sigma methods. The foundations are there. You get to make them sing.

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More about this job

Responsibilities

You will lead the service delivery engine by managing throughput, capacity, and service levels across five service lines. Additionally, you will drive the modernization of delivery processes through AI and automation while managing team performance and financial budgets.

Requirements

The role requires 5 to 12 years of operations experience, including at least 3 years leading high-volume service delivery teams. Candidates must demonstrate expertise in process redesign, capacity modeling, and the implementation of AI or automation technologies.

Skills

Operations management
Service delivery
Team leadership
Process improvement
Budgeting
Capacity planning
Automation
Artificial intelligence
Data analysis
Lean
Six sigma
Unit economics
Performance management
Strategic planning
Change management

Visa sponsorship

Not detected in the job text

Keywords

Operations
Service Delivery
AI-native
Automation
Throughput
Capacity Planning
Unit Economics
Lean
Six Sigma
KPI Dashboard
Case Management
Professional Services
Performance Management
Budgeting
Forecasting
Process Improvement
Team Leadership
Strategy
Technology
Operations Management

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