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Added 12 mins ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
…supports service delivery of Supportive Housing programs and operations in the assigned region and assists the in the oversight of Non-Profit…
Added 12 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 12 mins ago
MT
Aircraft Maintenance Engineers - MFC Training
MFC Training
Fredericton, NB
- Full-time
…cockpits or adventurous skies, we prepare future aviators to lead the way in the evolving world of Aviation and…
Added 12 mins ago
BM
Brand Ambassador - Plinko
Brand Momentum
Hamilton, ON
- Part-time
The Team Lead will be responsible for overseeing a team of Brand Ambassadors, coordinating daily operations, assigning tasks, managing schedules and breaks, and ensuring the event is…
Added 12 mins ago
C
Head of Operations - Service Delivery
Calliere
Toronto, ON
- Full-time
Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Added 27 mins ago
TS
Operations Supervisor
TalentSphere Staffing Solutions
Brantford, ON
- Full-time
Our client, an established manufacturing organization, is seeking a hands-on Production/Operations Supervisor to lead its day shift operations. This position will provide day-to-day…
Added 27 mins ago
GL
Keyholder
Guess?, LLC.
Windsor, ON
- Full-time
Lead Cashier Responsibilities: Execute lead cashier responsibilities such as returns, exchanges, check approvals, and the issuance of merchandise vouchers.
Added 27 mins ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
- Full-time
Lead across Systems, Flight & Ground Software, Electrical/Avionics, Mechanical, RF, GNC, Payload, AIT, Manufacturing and Operations.
Added 27 mins ago
DR
Outside Sales Representative - Precast Concrete
DMC Recruitment Group
Vancouver, BC
- Full-time
…construction and industrial projects, with support from estimating and…
Added 27 mins ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Director, FinOps (Cloud Financial Management) to build, lead, and mature an enterprise FinOps program focused on delivering measurable and sustainable cloud…
Added 27 mins ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
…provide hands-on support during an active Dynamics 365 Finance & Operations (D365 F&O)…
Added 41 mins ago
CS
Youth Experience Coordinator (Calgary)
Circuit Stream
Calgary, AB
- $22 CAD / hour
- Internship
We are looking for an organized, dependable Youth Experience Coordinator to lead daily camp operations at each university campus location. You’ll help prepare your campus for summer, train…
Added 41 mins ago
IH
Patient Care Coordinator | Hemodialysis
Interior Health Authority
Kelowna, BC
- Full-time
Kelowna General Hospital is seeking a motivated and organized permanent full-time Patient Care Coordinator (PCC) to support and lead our team. This role supports the Hemodialysis department.
Added 41 mins ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
…there are times when we occasionally stray away from our normal operations. To minimize the impact of such excursions, we have on-call rotations. However, we set these up so there are…
Added 41 mins ago
PH
Billing Manager
Peace Hills Insurance
AB · Edmonton, AB
- Full-time
Lead and Inspire: Provide strong leadership and effective management for the Billing Team, fostering a collaborative and high-performance environment.
Added 41 mins ago
RH
Procurement Manager
Robert Half
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Procurement Manager to lead sourcing, purchasing, supplier management, and procurement strategy initiatives for a growing manufacturing organization. This…
Added 41 mins ago
FC
Area Manager - Station/ HUB
FedEx Canada
Delta, BC
- Full-time
Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FDX facility. Supports the Safety Above All Culture. Responsible for ensuring safe and efficient…
Added 41 mins ago
K
Senior Quality Manager - Energy Construction
Kiewit
AB · Edmonton, AB
- Full-time
As a Sr. Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 42 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Yarmouth Indian Reserve No. 33, NS
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 42 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 42 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 42 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 42 mins ago
GC
Manufacturing Operations Supervisor
GMS Canada
BC · Manufacturing (SLG)
- Full-time
The Door Manufacturing Supervisor supports the daily production operations of the door pre-hanging facility by providing hands‑on leadership, coordination, and technical expertise. This…
Added 42 mins ago
GC
GMS Canada / Home Depot Account Manager
GMS Canada
AB · Corporate ON (CAN)
- Full-time
Working closely with GMS purchasing, operations, sales, finance, branch leadership, and the THD team, the Account Manager will ensure customer requirements are clearly communicated and…
Added 42 mins ago
GC
GMS National Inventory & Demand Administrator
GMS Canada
AB · Corporate ON (CAN)
- Full-time
The role will work closely with Purchasing, Operations, Sales, suppliers, and GMS business units to improve inventory visibility, support forecasting and replenishment decisions, identify…

Calliere

Head of Operations - Service Delivery

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Posting language: English
Posted: Nov 9, 2026

Original job description

Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team

Location Hybrid, in office in Toronto (new office on the way)

Work authorization Canadian work authorization required. No visa sponsorship

The opportunity

Picture a business with decades of brand trust, a huge online audience and demand that keeps climbing. Now picture it rebuilding itself from the ground up as an AI-native company. That's where this role sits.

Sales are moving fast. Your job is to make sure delivery keeps pace and then some. You'll own everything that happens after a client says yes, across five service lines, and turn rapid growth into service that is consistent, efficient and genuinely good. This is a hands-on seat for a decisive, commercially sharp operator who likes building the machine, not just running it.

What you'll own

• The delivery engine. Throughput, turnaround times, backlog, capacity and service levels, end to end.

• The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards.

• The economics. Delivery cost, productivity and contribution margin, built with Finance into budgets and forecasts.

• The rebuild. A roadmap to modernize delivery with automation and AI, shaped alongside the CPO and CTO.

• The plan. Turn sales forecasts and growth targets into capacity and hiring plans, and give the COO a clear, data-driven view of what's coming.

Who thrives here

5 to 12 years in operations, with 3+ years leading high-volume service delivery.

You've led teams of 20 to 50+, including managers who run their own teams.

You've redesigned processes and can show the numbers: productivity up, quality up, cost down.

You're at home in budgets, capacity models and unit economics.

You've pushed AI and automation adoption and turned technology spend into results you can point to.

About the company

A long-established, Canadian-headquartered professional services firm with a strong consumer brand. It was an early mover online and has since built a large, loyal audience and one of the most trusted resources in its space. Now it's going all in on becoming an AI-native business, with the brand, the audience and the momentum to actually pull it off.

Your toolkit

A live throughput and KPI dashboard, AI-native case management, client portals, AI and workflow automation tools, and Lean and Six Sigma methods. The foundations are there. You get to make them sing.

Apply About employer

More about this job

Responsibilities

You will lead the service delivery engine by managing throughput, capacity, and service levels across five service lines. Additionally, you will drive the modernization of delivery processes through AI and automation while managing team performance and financial budgets.

Requirements

The role requires 5 to 12 years of operations experience, including at least 3 years leading high-volume service delivery teams. Candidates must demonstrate expertise in process redesign, capacity modeling, and the implementation of AI or automation technologies.

Skills

Operations management
Service delivery
Team leadership
Process improvement
Budgeting
Capacity planning
Automation
Artificial intelligence
Data analysis
Lean
Six sigma
Unit economics
Performance management
Strategic planning
Change management

Visa sponsorship

Not detected in the job text

Keywords

Operations
Service Delivery
AI-native
Automation
Throughput
Capacity Planning
Unit Economics
Lean
Six Sigma
KPI Dashboard
Case Management
Professional Services
Performance Management
Budgeting
Forecasting
Process Improvement
Team Leadership
Strategy
Technology
Operations Management

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