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Added 11 mins ago
DI
Assembly Associate (DENSO Canada)
DENSO in North America
Guelph, ON
- Full-time
Our positions will support a two-shift operation of Days and Afternoons on a biweekly rotation or a straight Night shift.
Added 11 mins ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
…supports service delivery of Supportive Housing programs and operations in the assigned region and assists the in the oversight of Non-Profit…
Added 11 mins ago
RH
Senior Payroll Analyst, Bilingual
Robert Half
Toronto, ON
- Full-time
We are seeking an experienced Bilingual (English/French) Senior Payroll Specialist to support complex Canadian multi-provincial payroll operations. Reporting to the Senior Manager, Payroll,…
Added 11 mins ago
NS
Registered Pharmacy Technician - Pyxis Support
Nova Scotia Health Authority
Halifax, NS
- Full-time
In conjunction with the Pharmacy Operations Manager, the Pyxis Support Registered Pharmacy Technician is responsible for the management of the pharmacy automated dispensing cabinet system…
Added 11 mins ago
TC
Casual Class 1 Company Driver - Super B Bulk 700
Tri-Line Carriers LP
Terrace, BC
- Temporary
Tri-Line Carriers is looking for an experienced Casual Super B Pneumatic Driver to support our Northern BC operations during busy periods.
Added 11 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 11 mins ago
LH
Care Coordinator
Lifemark Health Group
Liverpool, NS
- Part-time
…sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team…
Added 11 mins ago
CO
Hostel Cleaner - Relief
Christie Ossington Neighbourhood Centre
Toronto, ON
- $28.8 CAD / hour
- Full-time
…collaboratively with the shelter team, contractors, and supervisors to support a safe and welcoming environment for residents and…
Added 11 mins ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Added 11 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Prince George, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 11 mins ago
V
Executive Assistant
Vale
Canada
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 11 mins ago
BM
Brand Ambassador - Plinko
Brand Momentum
Hamilton, ON
- Part-time
We are seeking a dynamic, outgoing, and highly organized Team Lead to support an exciting and engaging Big Box re-opening event. This event is designed to thank shoppers for their loyalty…
Added 11 mins ago
E
Temporary Full-Time (FT) Night Registered Nurse (RN) - Forest Trail Peterborough
Extendicare
Peterborough, ON · Trail, BC · Axm - Forest Trail
- Full-time
Continuous mentorship, support for life-long learning and growth opportunities
Added 11 mins ago
C
Head of Operations - Service Delivery
Calliere
Toronto, ON
- Full-time
Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Added 26 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Fort St. John, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 26 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Vernon, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 26 mins ago
S(
Senior Referrals Analyst
səlilwətaɬ (Tsleil-Waututh Nation)
North Vancouver, BC
- Full-time
The role of the Senior Referrals Analyst is to assist and support the Consultation and Accommodation (CA) Manager and the Referrals program in the Treaty, Lands and Resources department.…
Added 26 mins ago
TS
Operations Supervisor
TalentSphere Staffing Solutions
Brantford, ON
- Full-time
Our client, an established manufacturing organization, is seeking a hands-on Production/Operations Supervisor to lead its day shift operations. This position will provide day-to-day…
Added 26 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Langley (District), BC · City of Langley, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 26 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Kamloops, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 26 mins ago
GL
Keyholder
Guess?, LLC.
Windsor, ON
- Full-time
Added 26 mins ago
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SAP SD Functional Consultant / Business Solutions Analyst
HireKraft - SAP Staffing. Solved.
Toronto, ON
- Contract
We are seeking an SAP SD professional with 5+ years of experience to support an SAP implementation and manufacturing operations. Strong hands-on SAP SD and end-to-end order-to-cash…
Added 26 mins ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
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- Full-time
…design through integration, verification, launch and on-orbit…
Added 26 mins ago
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Outside Sales Representative - Precast Concrete
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Vancouver, BC
- Full-time
…infrastructure, underground construction and industrial projects, with support from estimating and…
Added 26 mins ago
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Director, FinOps (35690)
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…savings targets, while partnering closely with Engineering, Cloud Operations, Product, Finance, and senior…

Calliere

Head of Operations - Service Delivery

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Posting language: English
Posted: Nov 9, 2026

Original job description

Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team

Location Hybrid, in office in Toronto (new office on the way)

Work authorization Canadian work authorization required. No visa sponsorship

The opportunity

Picture a business with decades of brand trust, a huge online audience and demand that keeps climbing. Now picture it rebuilding itself from the ground up as an AI-native company. That's where this role sits.

Sales are moving fast. Your job is to make sure delivery keeps pace and then some. You'll own everything that happens after a client says yes, across five service lines, and turn rapid growth into service that is consistent, efficient and genuinely good. This is a hands-on seat for a decisive, commercially sharp operator who likes building the machine, not just running it.

What you'll own

• The delivery engine. Throughput, turnaround times, backlog, capacity and service levels, end to end.

• The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards.

• The economics. Delivery cost, productivity and contribution margin, built with Finance into budgets and forecasts.

• The rebuild. A roadmap to modernize delivery with automation and AI, shaped alongside the CPO and CTO.

• The plan. Turn sales forecasts and growth targets into capacity and hiring plans, and give the COO a clear, data-driven view of what's coming.

Who thrives here

5 to 12 years in operations, with 3+ years leading high-volume service delivery.

You've led teams of 20 to 50+, including managers who run their own teams.

You've redesigned processes and can show the numbers: productivity up, quality up, cost down.

You're at home in budgets, capacity models and unit economics.

You've pushed AI and automation adoption and turned technology spend into results you can point to.

About the company

A long-established, Canadian-headquartered professional services firm with a strong consumer brand. It was an early mover online and has since built a large, loyal audience and one of the most trusted resources in its space. Now it's going all in on becoming an AI-native business, with the brand, the audience and the momentum to actually pull it off.

Your toolkit

A live throughput and KPI dashboard, AI-native case management, client portals, AI and workflow automation tools, and Lean and Six Sigma methods. The foundations are there. You get to make them sing.

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More about this job

Responsibilities

You will lead the service delivery engine by managing throughput, capacity, and service levels across five service lines. Additionally, you will drive the modernization of delivery processes through AI and automation while managing team performance and financial budgets.

Requirements

The role requires 5 to 12 years of operations experience, including at least 3 years leading high-volume service delivery teams. Candidates must demonstrate expertise in process redesign, capacity modeling, and the implementation of AI or automation technologies.

Skills

Operations management
Service delivery
Team leadership
Process improvement
Budgeting
Capacity planning
Automation
Artificial intelligence
Data analysis
Lean
Six sigma
Unit economics
Performance management
Strategic planning
Change management

Visa sponsorship

Not detected in the job text

Keywords

Operations
Service Delivery
AI-native
Automation
Throughput
Capacity Planning
Unit Economics
Lean
Six Sigma
KPI Dashboard
Case Management
Professional Services
Performance Management
Budgeting
Forecasting
Process Improvement
Team Leadership
Strategy
Technology
Operations Management

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